Jorge L Sanchez

Houston, TX

Cell phone: 346-***-****

Professional Summary:

Highly skilled and Bilingual professional who has multiple years of experience in customer service with extensive experience in calling, assisting customers, and providing effective resolutions to a customer.

Experienced in resolving complaints and queries via phone or Email and received multiple inbound and outbound phone calls on a daily basis.

Excellent verbal and written communication skills (English and Spanish) and high attention to detail.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook.)

Local to Huston, TX, available for an interview with 24-48 hours of prior notice, can start immediately if offered.

Education:

Associate degree in Trade & Distribution Specialization

Houston Community College International Houston, TX 2000

GED High School Diploma

North Harris Montgomery College Houston, TX 1995

Basic Security Officer- Training Program

International Executive Security Academy Commission Houston, TX 1995

Skills:

Bilingual (Spanish and English)

Microsoft Suite (Outlook, Word, and Excel)

Reconciliation

Processing Payroll

Customer service

Assisting customers

Providing resolution

Professional Experience:

Bilingual Customer Service Representative

Barri Financial Services, LLC Houston, TX May 2021 – Nov 2021

Answered incoming and outgoing calls.

Resolved complaints and inquiries of customers via phone and Email.

Received multiple Inbound and Outbound calls on a daily basis.

Customer Service

99 Cents Only Stores Houston, TX Oct- 2017 – Dec 2021

Greeting and speaking to customers.

Frozen and dairy department.

Processed payments and processing invoices.

Bilingual Sales Representative

CargoWays Logistics Houston, TX Jun 2017 – Oct 2017

Responsible for the operations between the border of the United States and Mexico.

Contact companies via phone or email that import or export their merchandise worldwide.

Assist clients.

Bilingual Lead Generation Specialist

Tricolor Auto Group LLC Houston, TX Mar 2017 – Jun 2017

Conduct lead generation.

Scheduled calls with prospective clients via phone and email.

Maintained and updated records.

Answered outgoing and upcoming calls.

Butcher's assistant

Lewis Food Town Store Houston, TX Feb 2017 – Mar 2017

Greeting and speaking to customers, providing advice, answering questions, and accepting orders or payments.

Weighing, packaging, pricing, and displaying products.

Keeping records, budgets, and inventory.

Performed quality inspections on meats and other products.

Cut/prepare meats to specification or customer's orders.

Cutting, grinding, and preparing meats for sale.

Cleaning and maintaining tools and equipment.

Bilingual Customer Service Representative

Invoice Global Healthcare Dec 2015 – Mar 2016

Answered incoming and outgoing calls.

Resolved complaints and queries of customers via phone and Email.

Received multiple Inbound and Outbound calls on a daily basis.

Bilingual Sales Executive

Transcontainer Internacional S.A. de C.V Jun 2015 – Aug 2015

Addressing queries, and complaints of customers.

Answered incoming and outgoing calls.

Contacted potential and existing customers on the phone, by email, and in person.

Received multiple Inbound and Outbound calls on a daily basis.

Bilingual Sales Executive of Logistics Services

Star Logistic S.A. de C.V. Dec 2014 – Jun 2015

Maintained assigned accounts and provided ongoing customer support.

Answered incoming and outgoing calls.

Identified and contacted prospective customers.

Imports- Exports.

Bilingual Sales Executive of Logistics Services

Avir Yam & Karka Forwarding Agents Jul 2013 – Feb 2014

Maintained assigned accounts and provided ongoing customer support.

Answered incoming and outgoing calls.

Identified and contacted prospective customers.

Imports- Exports.

Bilingual Sales Executive Logistics Services

Customs Agency Manuel Ocampo E Hijos, S.A. de C.V. Apr 2013 – Jun 2013

Maintained assigned accounts and provided ongoing customer support.

Answered incoming and outgoing calls.

Identifying and contacting prospective customers.

Imports- Exports.

Bilingual Customer Service Representative

Atento Mexicana S.A. de C.V. Jun 2012 – Sep 2012

Answered incoming and outgoing calls.

Resolved complaints and inquiries of customers via phone and Email.

Received multiple Inbound and Outbound calls on a daily basis.

Assist customers.

Bilingual Customer Service Representative

Interim Adecco S.A. de C.V. April 2010 – Dec 2011

Answered incoming and outgoing calls.

Resolving customer queries and complaints.

Received multiple Inbound and Outbound calls on a daily basis.

Assist customers.

Maintaining a record.

Services for Marketing Research

S.A. de C.V Jan 2007 – Mar 2009

The Sales Department, bilingual account executive.

Inbound and outbound calls for the confirmation of movements and questions from clients regarding membership cards and benefits.

Bilingual call center customer service representatives

Professional Group R.H. S.C. (Levicom S.A. DE C.V.) Jun 2005 – Dec 2006

Inbound and outbound calls for the

Confirmed of movements and questions from clients having issues with their membership

Executive Bilingual Supervisor

Thrifty Car Rental Mexico City Jan 2004 – Jan 2005

Executive Bilingual Supervisor.

Responsible for booking customer car rentals over the phone.

Bilingual sales Executive

Alpheus Incorporation Mexico City Jun 2003 – Dec 2003

Executive bilingual sales of materials such as resin and PVC for the elaboration of consumption.

Products for the dairy market.

Freight Forwarder

Respond Cargo Services Corporation USA Sep 2001 – Feb 2003

Managed all phases in operations in Imports/ Exports shipments.

Worldwide by air, ocean, and land. Control of all letters of credit and bill of lading documents.

Customs and Customs Brokers.

Aero México Airlines USA Mar 2001 – Sep 2001

Reservations Department: receiving incoming calls from customers interested in purchasing a detailed

plan for their flight or trip to a specific country, and booking the flight at that time

EZ Pawn USA Jan 1998 – Mar 2001

Courses:

Introduction to Logistics

International Geography

Ocean Transportation

Air Transportation

Introduction to transportation

Principles of Imports / Exports 1

Principles of Imports / Exports 2

Principles of warehouse

International Marketing

Contact this candidate