Nancy Figueroa Santos

Riverside, CA *****

626-***-****

Email: ad1kmh@r.postjobfree.com

https://www.linkedin.com/pub/nancy-santos/b6/377/671

Education

DeVry University, Pomona, CA.

Bachelor of Science in Technical Management, Concentration: Human Resources

Graduation Date: March 2015

Skills

Languages: English, Spanish (verbal and written)

MS Word, Excel, Outlook, PowerPoint, Access

QuickBooks

Recruitment

Customer Service

Typing: 51 wpm

PIHRA member

Relevant Coursework

Labor relations

Strategic staffing

Principles of management

Training and development

Compensation and benefits

Work Experience

Minson Corporation, Montebello, CA. April 2012-June 2012

Customer Service

Process incoming and outgoing emails from clients in reference to replacement of patio furniture

Processed RA’s (Return Authorizations) when necessary

Answer phones and received faxes and handled outgoing mail for all personnel

Accept and solve customers’ complaints for packages damaged

Assisted in various Clerical and Administrative duties

Aerotek/Quest Diagnostics, Duarte, CA. June 2011-September 2011

Printer Technician

Troubleshot printers in cases of clogged or slowing of forms

Processed and entered orders, between 20-30 daily

Processed FedEx shipping, and International Air bills

Answered phones, received faxes, made copies

Received and answered Emails on Outlook

Bassett High School, La Puente, CA. April 2007-June 2011 Clerical II

Assisted teacher and students with tasks

Served in child care room as back up for infant and toddler care

Answered phones, fax, copy, organized supplies

Ordered supplies, Inventory, created documents, letters, and brochures (Bi-lingual)

Houdini Inc., Buena Park, CA. August 2006-Feb 2007 Human Resources Assistant

Recruitment

Interviewed potential employees

Followed up on potential leads via phone

Processed potential employees confidential forms

Terminations

Assisted with exit interviews

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