SKILLS

+ Cash Handling

+ Verbal and Written

Communication

+ Accurate Money Handling

+ Payment Processing

+ Opening and Closing Procedures

+ Customer Experience

Management

+ Handling Customer Complaints

+ Shift Work

+ Goal Attainment

EDUCATION

Kashmere High School

Houston, TX

PROFESSIONAL SUMMARY

Proficient Shift Manager knowledgeable about scheduling, money

handling and team management. Adept at handling all areas of

operations. Eager to develop and advance professionally into a more

challenging position. Experienced Shift Manager highly effective at

keeping operations running smoothly and customers satisfied with hig!

quality, efficient service. Talent for proactively solving problems and

keeping team members on task. Strong leader and problem-solver

dedicated to streamlining operations to decrease costs and promote

organizational efficiency. Uses independent decision-making skills and

sound judgment to positively impact company success.

WORK HISTORY

McDonald’s - Shift Manager

3025 Ella + 02/2020 - Current

+ Reduced waste and pursued revenue development strategies to ke:

department aligned with sales and profit targets.

+ Excelled in every store position and regularly backed up front-line

staff.

+ Advised new employees on company procedures and policies to

facilitate daily tasks and responsibilities.

+ Successfully managed budgets and allocated resources to maximize

productivity and profitability.

+ Exercised composure under pressure and in escalated customer

service scenarios.

+ Consistently exhibited calm demeanor during periods of high volun

or unusual events to keep store operating smoothly and set positiv

example for shift team.

Contact this candidate