LYNEE D. KOESTER

**** ******* *** *., ***********, MN 612-***-**** ad1kl6@r.postjobfree.com

Executive Administration Manager

QUALIFICATIONS SUMMARY

Accomplished Executive Administration Manager with 17+ years of experience supporting 5 different Executives in 5 different positions including Board of Directors, President, President Elect, Membership, Communications, Human Resources, and various other department managers within a large, prestigious medical society association servicing over 38,000 worldwide members.

Ambitious, highly motivated, and positive professional with strong organization, leadership, decision making, negotiation and problem-solving skills to liaise with departments and diverse populations to ensure efficient delivery of top-notch customer service, products, programs, and services.

Project Manager with outstanding multitasking abilities in the management and participation of cross functional teams that provided numerous quality and efficiency improvements. Genuine team player committed to managing projects and programs flawlessly and providing encouragement to other staff.

Adaptable Administrator accustomed to managing the integration of new systems and processes in the restructuring of work in an increasing complex, fast-paced environments.

Recognized as a reliable and high functioning Executive Administrative Assistant that possesses clear and concise oral and written communication skills and provides strong attention to detail to ensure each deliverable meets or exceeds expectations.

Possess a strong sense of ethics, social decorum, confidentiality, and diplomacy always to a wide range of administrative functions requiring the highest levels of accountability and confidentiality. SPECIAL RECOGNITION

2017 Great Performer: Chosen as one of 10 great performers at the American Academy of Neurology out of approximately 200 staff.

CORE COMPETENCIES

Communication and Presentation Skills Project/Program Management Executive Administrative Support/Leadership Oral and Written Communication Skills Membership Recruitment/Retention Strong Customer Service to Execs/Members Process Improvement/Technology Affinity Budgeting/Expense Reporting Client/Vendor Relations HR/New Employee Orientation Event Planning/Management Cross Functional Team Development

COMPUTER/TECHNICAL SKILLS

Microsoft Word, Outlook, Excel, PowerPoint, Microsoft Visio, SharePoint, iMIS database, Epi-Server (web content updates), Adobe Acrobat, Smartsheet Project Management, iMIS database, Ektron Content Management, Board Effect board portal software, basic HTML; Basic skills in Workfront Project Management software.

PROFESSIONAL EXPERIENCE

CAREGIVER April 2022-June 2023

I have had the privilege of helping care for my now 90-year-old mother over the past 13 months! She is a joy, and I am so glad that we live so close to each other which allows me to visit often and get her to necessary appointments. I am blessed to have 3 siblings in the Twin Cities who also work hard assisting with her care. Although I would love to continue to have the time to be with her often, I am also aware of the fact that duty calls and I need to get back into the workforce, put my broad skills to use, and work hard to help a company/organization shine brighter!

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AMERICAN ACADEMY OF NEUROLOGY (AAN), MINNEAPOLIS, MN 2005 – 2022 The American Academy of Neurology (AAN) is a professional medical society representing 38,000 neurologists and neuroscientists whose goal is to advance the art/science of neurology and promote best possible patient care. EXECUTIVE ADMINISTRATION MANAGER (2019 – 2022)

• Promoted to oversee the overall management for the Executive Administration area, and executive administrative assistance to CEO and Board of Directors.

• Coordinated and monitored multi-million-dollar budget for Executive Administration, Board of Directors, including legal counsel, governance, and strategy. Entered budget in system and made forecast changes.

• Oversaw Project Management in the Executive Administration area and coordinated with staff to streamline processes, execute standard operating procedures, and look for ways to reduce time and expenses.

• Set strategy and led the AAN committee and volunteer appointment processes, including a consistent approach to the new committee member onboarding process. Oversaw the volunteer member experience including communications for how members can become more engaged with committees.

• Planned, managed, and maintained calendar for daily requirements of CEO, including greeting visitors, referring inquiries to staff, arranging meetings, and preparing requisite meeting materials.

• Ensured that CEO was briefed for all events and meetings and provided administrative support for travel arrangements & itineraries, agendas, expense reports, PowerPoint presentations, meeting and event logistics, managing dues and subscriptions, supporting surveys and executive staff retreat.

• Oversaw all elite member designation initiatives, including marketing and communications for recruitment of elite members (the most highly retained member types). PROJECT MANAGER – MEMBERSHIP (2017 – 2019)

• Successfully set strategy and identified opportunities to improve the member experience and oversaw member recognition initiatives throughout their career.

• Received the 2017 Great Performer award for taking the lead on a complicated and political Committee Appointment process, a process that includes the membership and leadership to accomplish the mission of AAN for 2017-2019. Results were 450 letters, and 150 certificates were sent to various members across the world, notifying them of their new appointments and rotations.

• Collaborated with membership team to identify opportunities to improve efficiency, best practices, and innovative delivery of customer service.

• Oversaw logistics of several Marketing Plans and led annual international scholarship award program and coordinated events for recipients at the annual conference.

• Managed/coordinated all complex membership exhibiting logistics for domestic/international locations. PROJECT MANAGER – EXECUTIVE ASSISTANT TO CHIEF DEPUTY OFFICER (2013- 2017)

• Coordinated all meeting logistics, agenda materials, travel arrangements, expense reporting and calendar/email management for several committees and subcommittees.

• Created presentations including Excel spreadsheets, graphs & charts using MS Office tools/technology.

• Coordinated and helped manage the annual department budget of over $5M by meeting with Senior Leaders to determine yearly budgets, entering budget into the financial system and creating forecast adjustments. Department included the budgets for Publications Committee, Publications Operational Support and Digital/IT teams.

• Staff Liaison to Member Application Review Subcommittee, International Subcommittee, and Senior Member Consortium with heavy member contact and responsiveness.

• Provided excellent support to Chief Deputy Officer as well as department-wide support for over 60 staff to assist with meeting and travel coordination, finalizing presentations and agendas. EXECUTIVE ASSISTANT /STAFF LIAISON (2007 – 2013)

• Provided superb administrative support to the Communications and Membership Executive Staff members including public relations, creative services, project management & membership departments.

• Managed the logistics of internal campaign and project launches, financials, contracts, mail house and print vendor relationships, community relations and the coordination of numerous project meetings with senior leadership and physicians. Edited webpages for content to continue to increase traffic. Page 3

• Facilitated and engaged members as the staff liaison to multiple subcommittees and work groups to achieve annual goals: Committees included: International Subcommittee, Member Application Review Subcommittee, Sports Neurology Section, General Neurology Section and Senior Member Consortium.

• Liaison to several subspecialty sections to assist in advocacy efforts by coordinating effective out of state events and submitting recommendations for educational programs.

• Co-created two highly successful leadership development programs in Washington D.C. that annually trained over 100 select physicians and board members.

• Monitored and maintained engaging communication through active listservs and communicated with staff as necessary on sensitive issues.

• Created and conducted surveys to collect data to assist with future planning and to ensure quality. UNITED COUNCIL OF NEUROLOGIC SUBSPECIALITIES CERTIFICATION COORDINATOR (2006 -2007)

• Quickly assumed the responsibility for Certification Processes when the CEO of this organization (housed with the American Academy of Neurology) left the organization, my leader stepped in to lead and I quickly learned and took over the process over.

• The certification process entailed: Reviewing and tracking many certification applications, reviewing for eligibility, constant contact with the applicant, organizing testing and coordinating with the testing facility, tracking testing results and notifying candidates of results and working with the UCNS board as they create new certifications.

• Updated and maintained the website to ensure information is up to date. HUMAN RESOURCES GENERALIST (2005 – 2006)

• Recruited to AAN by my former boss at Cyberoptics who had become AAN’s HR Manager.

• Managed day to day HR activities along with the HR Manager.

• Assisted with recruiting and conducting initial interviews of candidates, maintained employee records and scheduled meetings, 2nd interviews, and HR events.

• Managed highly successful staff recruitment and retention process.

• Created and managed a new training department process manual allowing for consistent procedures and time savings in training new staff.

• Development of a Business Contingency Plan that enabled organization to safely act in an emergency.

• Created and conducted HR training sessions and co-creator of successful new hire orientation program. CYBEROPTICS CORPORATION, MINNEAPOLIS, MN 1999 - 2005 Cyberoptics Corporation is a publicly traded global developer and manufacturer of sensing technology solutions used in the surface mount technology, semiconductor and 3D scanning solutions and services markets. HUMAN RESOURCES COORDINATOR/FACILITIES SUPERVISOR

• Promotion to train, motivate and supervise all general operational employees which allowed department to effectively coordinate office services and reduce expenses by over 25%.

• Project manager to research and recommend vendors for improved facilities management resulting in more efficient operations. Efficiently collaborated on-site office moves.

• Project manager of team to write Human Resources process manual.

• Project lead on employee training sessions to inform about benefit changes, computer software training, safety training, and workers compensation.

• Launched and tested new HRIS system, eliminating outdated system and enabled more accurate reporting.

• Coordinated timely and efficient annual benefit enrollment for all company benefits.

• Organized and led monthly Safety Committee meetings. EDUCATION/CERTIFICATIONS

BACHELOR OF ARTS, BUSINESS ADMINISTRATION, Ashford University, GPA 4.0 ASSOCIATE OF APPLIED SCIENCES DEGREE (AAS), Sanford-Brown College, GPA 3.95 Essentials of Project Management Certification, Project Management Institute, 2014 Page 4

Mini Master- Project Management, Opus Business Center, College of St. Thomas, 2013 MSAE Leadership Academy: Accepted into the program based on skills and abilities and letter of support from the American Academy of Neurology. 2012

Foundations of Business Writing, University of MN, 2021 Microsoft Excel – Excel from Beginner to Advanced Proficiency 2021-2022

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