Customer Service Representative
Resume:
Carrie Maurer
Macon, GA *****
ad1kkn@r.postjobfree.com
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Roses Discount Stores - Macon, GA
May 2023 to Present
Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met. Collaborates with other managers to plan, direct, and coordinate programs and projects. Collaborates with other managers to analyze costs, benefits, and losses of company profits. CSR - Customer Service Representative
Telperformance USA - Bristol, TN
June 2021 to May 2023
• Provide excellent customer service to all customers, including greeting them warmly and responding promptly to their inquiries
• Assist customers with printing orders, answering questions about products and services, and providing technical support as needed
• Process payments for orders using cash, credit cards, or other payment methods
• Operate office equipment such as computers, printers, copiers, scanners, fax machines, and laminators
• Maintain a clean and organized work area, ensuring that supplies are stocked and ready for use
• Troubleshoot any issues that arise during the order process, escalating more complex problems to management when necessary
• Ensure accuracy of orders by double-checking documents before they are printed
• Provide accurate estimates on time frames for completion of orders
• Follow up with customers after orders have been completed to ensure satisfaction
• Monitor inventory levels and place orders for additional supplies as needed
• Train new employees in proper procedures and protocols
• Participate in team meetings and provide feedback on ways to improve processes Customer Service Representative
Williams-Sonoma, Inc. - Remote
May 2019 to June 2021
• Address customer questions and concerns regarding product and delivery information
• Provide product information
• review alternative solutions if an item is out of stock
• Place orders for the customer.
Car Salesman
Anchor car sales - Macon, GA
December 2016 to April 2019
• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles Assistant Manager
Freds Department Store - Dublin, GA
May 2012 to December 2016
• running great shifts,
• taking great care of customers
• working towards store’s goals
• assisting the General Manager in all aspects of business operations
• leading the rest of the Team on shift.
Cashier/Customer Service
Walmart - Macon, GA
September 2008 to May 2012
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers. Tax Preparer
H&R Block - Hawkinsville, GA
January 2006 to August 2008
• emphasize expertise in tax planning strategies
• research and analysis of tax laws
• and providing guidance during IRS audits
Education
Diploma in Medical Billing and Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL July 2023 to Present
GED
Charles A Jones Career and Education Center - Gray, GA February 1998 to March 1999
Skills
• Medical Coding
• Medical Billing
• ACH (2 years)
• Knowledgeable in inventory procedure (10+ years)
• Hands-on experience using multiple popular POS programs (5 years)
• Performs well under pressure in when dealing with complaints (10+ years)
• Strong verbal and written communication skills (10+ years)
• Friendly energetic and always willing to go the extra mile (10+ years)
• Ability to multitask by talking to customers while using a computer (10+ years)
• Excellent phone demeanor that is friendly and helpful (10+ years)
• Highly organized and knowledgeable in the industry (10+ years)
• Experience in Microsoft products in several phone answering systems (7 years)
• Outgoing, positive minded individual who puts people at ease (10+ years)
• Strong problem solving skills (10+ years)
• Able to work under pressure and overcome unexpected issues (10+ years) Assessments
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
June 2023
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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