Project Manager Customer Service
Resume:
Castle Rock, WA **611
*********@*****.***
TIM STRAIN
Project Manager
CONTACT
Project Manager with 15 years experience of managing pulp and paper mill projects in all stages from inception to closing, regularly delivering results that exceed expectations on delivery schedule and budget. ADDITIONAL SKILLS
PROFESSIONAL EXPERIENCE
Waite Specialty Machine, Longview, WA
Project Manager, Oct 2021 – Jan 2022
• Worked with General Manager and production team members to establish estimating worksheets for quotes and jobs to ensure accurate cost and work efficiency.
• Maintained open communication with US Army Corps of Engineers on various hydroelectric dam projects on Columbia River.
• Adhered to stringent QA/QC requirements of customers to meet and/or exceed expectations.
JH Kelly, Longview, WA
Industrial Project Manager, 2021
• Worked with Industrial Group VP to establish budgets, followed up on sales leads, and secured projects for the company.
• Monitored projects for scheduling, vendor management, and profitability, taking corrective action when needed.
• Engaged in frequent communication with customers, vendors, and management to ensure on time delivery, and at or below budget.
• Made on-site visits to projects as needed to estimate and track job progress.
Southern Specialty Services (Oramac Division), Vancouver, WA Site Manager, 2017-2020
• Supervised staff of 15 at local branch in daily business operations for efficient and seamless coordination between departments to successfully compete projects.
• Responsible for $8.17M budget and actual costs review, managing all aspects of the project management team, and completion of projects.
• Implemented plan to increase gross profit margin from 35% to 45% over 4 year period while maintaining a preferred status from customer base.
• Created methods that reduced indirect labor by 10% the first year and further reduced indirect labor by 3% year over year.
• Established yearly budgets and forecast models for upcoming growth potentials based on feedback from sales force and management team.
• Negotiated contracts, managed customer accounts, and monitored phases of projects to be completed on time within scheduled timelines.
• Completed projects and analyzed actual costs against estimates to assess project profitability.
• Effectively dealt with conflict resolution such as late payments, change requests, rush orders, flucuating customer and vendor schedules. Oramac, Inc., Vancouver, WA
Project Manager, 2011-2017
• Managed estimating and procurement teams to meet or exceed project timeline goals by monitoring critical paths, risk assesment, and change orders.
• Upheld and complied with OSHA standards with accordance of state and federal laws for employee safety.
Oramac, Inc., Vancouver, WA
Estimator/Buyer, 2005-2011
• Provided detailed estimates for projects and sales orders based on customer requirements.
Analytical problem solving
Excellent skills to read and
analyze drawings/blueprints
Proficient in CAD and MS Office
Motivated self-starter
Strong written and oral
communication skills
Able to multitask in a fast paced
environment
Ability to develop and maintain
productive relationships all
involved in the project
Strong skills in QA/QC, Project
Management, and Safety
Organized and productive
Strong skills to prioritize and
adapt to changing projects
Ability to travel as needed
EDUCATION
Washington State University,
Pullman, WA
BS Computer Engineering 2001
References available upon request
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