Medical Assistant Customer Service

Rebecca France

585-***-**** **********@*****.*** Webster, United States 14580

SUMMARY

Personable Medical Assistant bringing 8 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of the medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of the medical sector and regulatory obligations concerning it. Resourceful with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with the EHR system and skilled at learning new processes to meet unique office requirements. Knowledgeable Certified Medical Assistant with exceptional background over 8+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. SKILLS Professional Summary

Skills Decision making, Basic Math,Planning Organization, Communication,People skills, Data management and Customer service Flexible.

● Patient Scheduling

● Assisting with physical exams

● Patient Management

● Patient Assessments

● Medical Billing and Coding

● Monitoring Patient Progress

● Completing Insurance Forms

● Companionship and Emotional Support

● Indirect Patient Care

● Medical office administration

● Direct Patient Care

● Phlebotomy

Work History

Health care aide Grade Vie Living Assistant 2011 -2013 Medical Assistant, 03/2014 to May/2023

Rochester Regional Health System – Rochester, NY

● Assisted with routine checks and diagnostic testing by collecting and processing specimens.

● Directed patients to exam rooms, fielded questions and prepared for physician examinations.

● Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

● Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

● Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.

● Tested and recorded blood glucose levels.

● Called and faxed pharmacies to submit prescriptions and refills.

● Ordered and prepared reagents and supplies.

Education

Health Care, 05/1996

Polytechnic High School, Graz Austria - Herrgottweise Gasse Associate of Science

Nursing Education, Karl Franzens Universität Graz, Graz Austria May 1999 Health Aide, 07/2011

Monroe Community College - Rochester, NY

Medical Assistant, Rochester Regional Health System, March 2014-May 2023 Rochester, NY

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assessed, documented and monitored vital signs for patients within the outpatient setting. Efficiently performed insurance verification and precertification and preauthorization functions.

Followed principles of asepsis and infection control to meet patient safety guidelines. Administered rapid tests for COVID and strep to help clinical staff assess conditions. Recorded vital signs and medical history for 12-15 patients each shift. Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Educated patients about medications, procedures and physician's instructions. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

LANGUAGES

English

German

Afrikaans

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