MBAKU NUEILLA AGWE

GSM: +971-*********

Email: ad1kk4@r.postjobfree.com

Nationality – Cameroonian (West Africa)

Gender - Female

Visa Status – RESIDENT VISA

Languages Spoken – English & French

Position Applying:CUSTOMER SERVICE REPRESENTATIVE

SALES, ADMINISTRATION, CUSTOMER SERVICE PROFESSIONAL

Over 6 years of hard core experience in the above areas of Hospitality Sales, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.

CORE COMPETENCIES

Selling Skills / Customer Engagement / Internal & External Relationship Management / Customer Service / Administration Capabilities / Time Management / Multi-Tasking capability / MS-Office / Independent Worker

KEY RESULT AREAS

Selling Skills – I can almost manage to sell anything that does not require too much of technical knowledge. My adaptation in any product is very powerful.

Customer Engagement – Relationship Management – I am known to maintain a long term relation with my external customers & to delight them, internal relationship management within any company is extremely important. I excel in this to excellent limits.

Customer Service – I have always maintained high standards of service levels to all my customers since I thoroughly believe in a long term relationship professionally

Administration/Time Management – Managing a team of employees makes me proficient on my time management thereby setting an example within the organization & relevant teams

Multi-Tasking – Given a high pressure job, I can very easily handle more than one task at a time without any display of frustration to my seniors.

WORK EXPERIENCE

AL MUSHTARA MARKETING MANAGEMENT LLC

ADVERTISING REPRESENTATIVE

Responsibilities (AUGUST 2020-PRESENT)

Meet with potential clients to discuss products and services as well as advertising needs and goals

Present advertising campaigns to client for approval or adjustment

Follow up with clients to determine the success of the advertising campaigns provided by the company

Study competitors’ products and services along with their advertisements to create the best campaign possible

Track sales and prepare reports for each client

Prepared presentations to be used with potentials clients of the types of advertising offered by the company

Explained possibilities in advertising to clients interested in company services

Placed calls to local companies informing them of advertising options and what the company could do for them

SUN AND SAND SPORTS SAHARA CENTER/CITY CENTER

SALES ASSISTANT

RESPONSIBILITIES (SEPTEMBER 2019- AUGUST 2020)

Ordered and managed stock; stocked shelves

Served and assisted customers on checkouts

Answered the phone and helped with queries/complaints, remaining professional at all times

Helped train new members of staff

Worked on tasting stalls

Takes a supervisory role on a day-to-day basis, in a fast-paced retail environment

Achieves personal sales targets in line with KPI objectives

Supports Store Manager with recruitment and providing on-the-job training

Creates a welcoming environment and provides excellent customer service including learning about products

BAFUT AIRPORT BAMENDA CAMEROON. (JUNE 2016–JUN2018)

CABIN CREW

Greeting passengers as they board and exit the plane

Inspect and verify passenger documents before boarding the plane

Direct and assist passengers to their respective seat as per their boarding pass

Demonstrating emergency equipment and safety procedures

Checking the condition and provision of emergency equipment and information for passengers

Serve meals and drinks to passengers following airline procedures

• Assist passengers to store their hand luggage in the overhead bin wheels in the plane

Assist passengers with self-service check-in kiosks

Issue boarding passes and reschedule passengers affected by flight interruptions or

cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes.

EDUCATIONAL QUALIFICATIONS

G C E Advance Level Certificate Yaoundé Cameroon2017-2018

G C E Ordinary Level Certificate Yaoundé Cameroon 2015-2016

Cabin Crew Training By IATA Zabeel Institute Dubai 2022

IT SKILLS

Basic Computer Training PCDI Cameroon

Good at MS-Word, Power Point, Excel & Adobe PageMaker, publisher, internet, web designing.

HOBBIES

Travelling, Learning other cultures & Lifestyles, Sports & Music.

Contact this candidate