Jeffrey Michael Holcombe

Dedicated To Providing Excellence In Service

Atlantic City, NJ 08401

ad1kjv@r.postjobfree.com

+1-215-***-****

Motivated by achieving excellence in customer service satisfaction while providing first class service to each individual customer as a team member or individually. Promoting the highest level of service for the brand represented.

Authorized to work in the US for any employer

Work Experience

Customer Service Agent - Call Center

Spencer's Gifts/Spirit Halloween - Egg Harbor Township, NJ September 2023 to Present

Answer customer calls regarding pending and/or shipped merchandise. Troubleshoot problematic issues regarding products, orders and/or Animatronic devices, sales of Spencer's merchandise, sales of Spirit Halloween merchandise (Costumes, Animateonics, accessories, etc.,) at call center, provide answers to various customer complaints and/or issues regarding orders, delivery tracking and merchandise repair/ replacement. Process minimum 80 calls per shift, 50 emails per shift, 30 live chats per shift. Continuous use of computer systems software, windows, outlook, Google Chrome and Microsoft PowerPoint. Security Representative

Bungalow Beach Atlantic City - Atlantic City, NJ

May 2023 to September 2023

Provide intensive security protection for owners, employees and customers while on company premises. Screen identification of all customers entering facilities (Bungalow Beach Restaurant, Beirgarten Pub and Bungalow Beach Bar) removing any and/or all inappropriate behavior as needed or as directed by management. Provide a safe and enjoyable experience for each customer. Constant surveillance of all activities. Report directly to owners and Security Manager. Customer Service Specialist

Walmart - Egg Harbor Township, NJ

May 2023 to July 2023

Transfer from Parkesburg, PA

Customer Service Specialist, give detailed product information, money handling, cash checks, sale of money orders process money transfers through walnart, western union & money gram, process product returns.

Customer Service Representative

Walmart 2945 - Parkesburg, PA

November 2022 to May 2023

Customer Service Specialist. Money handling ( cash payroll/ government checks, money orders, receive various bill payments, send/ receive western union, send/ receive money gram, returns) answer customer questions, help customers with concerns, report to store/ assistant Mgrs. Front End Associate / Carts

Walmart 2945 - Parkesburg, PA

April 2022 to November 2022

Collect, organize and provide shopping carts for customers. Clean lobby area. Assist customers in parking lot.

Asset Protection Specialist

Walmart 2945 - Parkesburg, PA

July 2020 to April 2022

Greet, screen, evaluate customer activity while in store premises, check High dollar receipts, prevent shrink/theft instore and/or customers, report to Asset Protection Manager directly and/or Store Mgr. Cap 2 Supervisor/ Team Lead

Walmart 2945 - Parkesburg, PA

February 2020 to July 2020

Supervise, support, schedule Cap 2 Team in merchandise Receiving warehouse. Unloading Walmart Grocery, general merchandise, frozen foods, meat, produce. Process products and replenish products throughout store in each department as required. Report directly to Store Mgr. Supervision of store restock during evening shift.

Produce Associate

Giant Foods - Thorndale, PA

July 2019 to December 2019

Receive produce merchandise in warehouse, process and distribute to sales floor as assigned, build displays, process spoiled/ rotting produce from sales floor, assist customers, sanitize and clean produce displays on sales floor, refrigerated warehouse and product processing area. Report to Produce, Assistant and Store Mgr..

Education

College Degree in Psychology

Shenandoah University - Winchester, VA

August 1981 to May 1982

High school diploma

Clayton High School - Clayton, NJ

September 1980 to June 1981

Skills

• Produce Experience

• Cash Handling

• Payroll

• Case Management

• Merchandising

• Pricing

• Supervising Experience

• Individual / Group Counseling

• Sales

• Warehouse Experience

• Organizational Skills

• Food Preparation

• Freight Experience

• Recruiting

• Cooking

• Retail Sales

• Assistant Manager Experience

• Cashiering

• Typing

• Pallet Jack

• Kitchen Experience

• Microsoft Office

• POS

• Autism Experience

• Social Work

• Cleaning Experience

• Computer Operation

• Crisis Intervention

• Microsoft Powerpoint

• English

• Security analysis

• System security

• Microsoft Windows

• Group Therapy

• Incident Response

• Computer Networking

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