Customer Service Front Desk

Bobbi Morris

Mt.Airy,NC *****

Dependable honest and reliable

***************@*****.*** 276-***-****

Customer service oriented professional with strong administrative skills and a solid understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and remains committed to ensuring optimal client outcomes.

Proficiencies: Greenway, MS Excel, MS Word, MS PowerPoint, 10 key pad, OneNote, QuickBooks, Apple

Operating Software, Adobe Photoshop, Typing speed: 48 WPM

Skills: Adapting to a new environment, Dependable, Trustworthy, Customer service oriented, able to work independently

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Quality Inn - Hillsville, VA

October 2021 to 07/2022

Check in and out go to rooms if guest has trouble with anything night audit breakfast out and restocking

DSP/Caregiver

Sevita Health-

Galax, VA

January 2023 to April 2023

G tube feed certified med pass certified cpr aed certified

Sales Associate

Combs auto and towing - Cana, VA

January 2015 to August 2021

•Answered incoming calls

•Conducted credit card transactions through POS System

•Placed orders

•Assisted with returns

•Maintained a clean service environment

•Provided pleasant customer service

Front Desk Manager

Fancy Gap Inn - VA

February 2018 to December 2022

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals

Created, edited documents, charts, spreadsheets, and presentations, and prepared them for approval

Kept up with other employees’ hours for payroll, accepted payments by cash check or card

Operated office equipment, such as fax machines, copiers, and phone systems

Trained or instructed employees in job duties, company policies, and arranged further training Discussed job performance problems with employees to identify causes, and issues and to work on resolving them

Recruited, interviewed, and selected new employees

Armed Security Officer

Kim’s Mart - NC

August 2008 to November 2013

Patrolled the property for unwanted guest, detained any suspect’s and called for backup from GPD Officers

Wrote out ban notices

Watched cameras for any illegal acts by customers

Secretary

Ben’s Roadside Assistance - NC

April 2006 to November 2010

Answered telephones and gave information to callers and took messages.

Documented information, updated files or paperwork, and maintained documents such as correspondences

Provided excellent customer service to both staff and customers

Scheduled hours for staff and drivers

Secretary

Redline Motors and property management - Mount Airy, NC

February 1999 to December 2004

Documented information, updated files or paperwork, and maintained documents

Operated office equipment

Scheduled appointments for looking at mobile homes

Wrote up Bill of Sales for car’s being sold, got titles ready to be signed

Filed all paperwork in proper location

Accepted payments by cash, check, card

Tax Preparer

TAX PLUS - Mount Airy, NC

January 1999 to September 2003

Apprentice in tax returns preparation. Help customer in filling yearly taxes

Education

Associate of Science degree in Medical

Ultimate Medical Academy 2019

Associate's in It technically

University of Phoenix-Online Campus - Greensboro, NC

February 2013 to April 2015

Skills

•Insurance Verification & Reimbursement Processing

•Medicare/ Medicaid Government Payers

•Third Party Payers

•Introduction to CPT & ICD-9 & 10 coding

•Medical Terminology

•Medical Administrative

•Patient Registration

•Medical Practice Management Systems

•HIPAA Compliance

•10 Key Data Entry

•ICD-10

•Night Audit

•Medical Billing

•Accounts Receivable

•EMR Systems

•Transcription

•Medical Scheduling

•Medical Office Experience

•QuickBooks

•Payroll

•Microsoft Outlook

•Clerical Experience

•ICD Coding

•Phone Etiquette

•Guest Services

•Quality Assurance

•Auditing

•Medical Coding

•Epic

•Medical Records

•Accounting

•Choice

•Communication skills

•Customer service

•Hotel experience

•Front desk

•Organizational skills

•Microsoft Powerpoint

•Anatomy knowledge

•Physiology knowledge

•Host/hostess experience (4 years)

•Waitresses (4 years)

•Tax accounting (4 years)

•Tax experience (4 years)

Languages

• English - Expert

Awards

Dean's list

March 2018

Made deans list multiple times

Certifications and Licenses

Hippa

Early Childhood Education

March 2003 to Present

Early childhood credentials 1 and 2

Assessments

Spreadsheets with Microsoft Excel — Completed October 2022

Knowledge of various Microsoft Excel features, functions, and formulas

Full results: Completed

Customer service — Proficient

October 2022

Identifying and resolving common customer issues Full results: Proficient

Front desk agent (hotel) — Completed

September 2022

Selecting hotel rooms based on requests and identifying errors in hotel data

Full results: Completed

Verbal communication — Proficient

January 2023

Speaking clearly, correctly, and concisely Full results: Proficient

Written communication — Completed

January 2023

Best practices for writing, including grammar, style, clarity, and brevity

Full results: Completed

Work style: Reliability — Completed

October 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Completed

Work style: Professionalism — Proficient

October 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Learning agility — Proficient January 2023

Learning and applying new information Full results: Proficient

Retail customer service — Proficient October 2022

Responding to customer situations in a retail setting

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

January 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Scheduling — Proficient

October 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts

Full results: Proficient

Attention to detail — Completed

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer focus & orientation — Proficient September 2022

Responding to customer situations with sensitivity

Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers Full results: Proficient

Food service: Customer situations — Proficient

January 2023

Identifying and addressing customer needs in a food service setting

Full results: Proficient

Home health aide skills — Proficient January 2023

Providing care to patients in a home setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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