Karan Goud

Salesforce Developer Contact: 903-***-****

Current location: Commerce, TX Email: ad1kj2@r.postjobfree.com

PROFESSIONAL SUMMARY:

10+ years of experience in salesforce development in which I had worked a lot on configuration and customization where I mostly used Sales Cloud and community cloud. Also, I am well versed in LWC, Apex classed triggers VF pages, SOQL performing with Batch and Schedule classes, Majorly I work on Integrations using Rest API Plus hold a good command Salesforce Lightning as well.

Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.

Proficient with functionalities related to Sales cloud, Community Cloud, Custom Cloud and Analytics Cloud.

Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community cloud.

Created test scenarios on Sandbox and production environment and migrated code to deployment on testing.

Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

Have worked extensively in Development, Customization and Configuration of MS Dynamics CRM.

Created customized UI as per the client and application requirements using Visualforce.

Review/Adjust/Write Apex and Visualforce page builds to ensure we keep code coverage at a high percentage.

Hands on Salesforce1 Mobile Application development.

Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience.

Developed Lightning Components using Aura Framework and Lightning Web Components (LWC). Experience in creating modern Enterprise Lightning App.

Expertise in Web Technologies like HTML, XML, CSS, JavaScript and jQuery.

Worked on provisioning of community users, profiles and setup the community using community builder.

Provide leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.

Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).

Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT and Cl - CD Tool

Expertise in Lightning app builder and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

Developed Lightning Component Framework and also built Lightning component using aura framework.

Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.

Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.

Hands on experience in developing Salesforce Lightning Web Components (LWC).

Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions and CTI Integration.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Built reusable UI/UX components with lightning component framework.

Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

Enhanced the existing portal functionality and moved to community cloud for more functionalities including chatter, employee portal, customer portal, channel sales community, and customer support Community cloud.

Extensive exposure to Black Box testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

Worked on Salesforce.com configurations such as creating the Custom Objects, Custom fields, and buttons, links,

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOL, Visual Force, Lightning pages (Pages, Component & Controllers), Apex Controllers, Json, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing.

LANGUAGES : C, C++, Java, PL/SQL, Apex, Ajax, C#

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, MAC, Linux, Unix

CRM TOOLS: Salesforce.coM

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap.

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Databases: MS SQL Server 7.0, Oracle 10g/9/8i, MS Access

PROFFESSIONAL EXPERIENCE:

Romack Inc, Irving, TX Jan 2019 to Present

Salesforce Developer

Responsibilities:

Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.

Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.

Involved in Customization and Configuration of Microsoft Dynamics CRM.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Created relationships among objects using Lookup, Master-detail and Junction Object relationships.

Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages.

Used visual force components like Form, Page Block, Page Block Section, Command Button, Action support, Action Function, Page Block Table and Repeat for developing visual force pages.

Developed rich UI using custom Cascading Style Sheets CSS in Visualforce pages and used Java Script, jQuery for client-side validations.

Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.

Implemented Data Loader to load data from Marketing Cloud to Service Cloud.

Develop different Email templates for implementation of dynamic email marketing program using AMP Script, HTML and CSS

Written SOQL, SOSL, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.

Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.

Created a custom quote tool, combining Microsoft Dynamics Quote entity with XpertDocs for custom proposal documents

that are integrated with the CRM.

Developed proof of concept using Dynamics service module and Unified service desk.

Identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role.

Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino.

Work with nCino project management team to ready client for Data Configuration stage of implementation.

Confidential with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability, APEX, Visual Force, MSSQL/MySQL/Oracle and Dynamo DB

Moved all servers from in-house server to cloud based AWS with Salesforce.

Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.

Extensive experience in Confidential Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.

In-depth understanding of Salesforce Sales Cloud, Service Cloud and Force.com product offerings

Used Sales & Service cloud to integrate data from EHRs, wearables and more.

Operate and automate management of very large distributed On-Perm and Cloud-based systems using CI/CD pipelines tools and automation.

Provided support services, including user administration, data management and application configuration.

Developed apex REST web service classes for inbound call to salesforce from external app accessing via data power.

Prepared Test Cases, Test Plan, High Level Test Design Document, Regression Test Cases, Integration Test Cases, Performance test cases.

Determined performance requirements and goals based on requirements and architecture.

Developed and updated performance Test cases matching the requirements, as well as updating Use Cases for current projects

Strong admin skills in Salesforce configuration tasks such as creating apps, objects, fields, profiles, roles and users.

Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Call Center.

Monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.

Involved in the enhancement and development of different LWC components

Worked on LWC in whole this community project & developed LWC components for speed perks.

Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.

Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.

Configured Single Sign-On SSO for user authentication using SAML 2.0 and using my domains.

Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.

Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.

Developed dispatch events using LWC.

Basic enhancements in the existing LWC components.

Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.

Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community cloud.

Developed Apex Triggers, Apex Classes and Visualforce pages with various customizations of business users.

Designed and developed Apex Triggers for various functional needs in the application.

Maintenance of installed Managed Packages in Lightning using Apex and expert in using Data Migration.

Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE

Install new managed packages from both App Exchange and third-party resources and managing them by updating to newest versions and compatibility with the existing setup. Working on FinancialForce PSA managed package application to upgrade to Salesforce lightning.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Environment: Salesforce Lightning, Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Salesforce Aura component, Visualforce pages, community cloud, Customization, SF configuration

Heartland Financial - Dubuque, IA June 2018 to Jan 2019

Salesforce Developer

Responsibilities:

Responsible for understanding of business operations, Establish and maintain Salesforce implementation standards

Continuous Development of solutions within the Salesforce platform to support critical business functions and Meet project objectives, client requirements and company goals

Enhanced in Communities by adding new fields, field sets using Salesforce lightning.

Implemented communities and built external pages.

Supporting Customers who have a deeper relationship are more profitable and are less likely to leave Huntington

Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.

Worked on Community Cloud implementations in two different portals.

Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.

Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle.

Integrated with Salesforce by using Marketing cloud connector (V5).

Configure salesforce and marketing cloud integration user along with configuration in salesforce.

Experience in writing the SOQL queries. Knowledge in Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).

Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.

Experience working across various SFDC implementations covering Sales Cloud, Chatter & App - exchange applications.

Created Custom Controllers and Standard Controllers in Visual Force.

Worked with Apex Triggers for automation process.

Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex

Provided development, implementation, and updating focusing on Sales cloud.

Developed a Batch Apex class to replace functionality of Roll-up Helper managed package.

Maintaining managed packages with their upgrades, enhancements and manual custom settings after the update.

Customizing existing Visual-force to align with Salesforce new Lightning UI experience.

Configuring Confidential Mobile app.

Involved in the enhancement and development of different LWC components

Developed multiple LWC components

Worked on multiple Numbers of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.

Designing, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.

Working with functional leads to transform and develop new requirements into design, implementation.

Creating lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.

Worked on Multi-language features of Salesforce Sales & Service cloud

Integrated Sales & Service cloud with Facebook using Facebook Dynamic Ads feature on Salesforce Sales & Service Cloud

Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.

Working on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Environment: Salesforce Lightning, Aura Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Salesforce Aura component, Visualforce pages, Sales cloud, community cloud, Customization, SF configuration, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Huntington Bank - Columbus, OH Sep 2016 to June 2018

Salesforce Developer

Responsibilities:

Performed the role of Salesforce Developer in the Organization.

Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.

Customized existing Visual-force to align with Salesforce new Lightning UI experience.

Configured Confidential Mobile app.

Set up multiple communities to work with Field Service.

Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce .com custom application using Apex, Visual force and AppExchange.

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction.

Configured salesforce1 mobile application according to customer needs.

Implemented various Apex triggers for emailing and auto data manipulation.

Experience in building reusable UI components and pages with Lightning component framework.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Enhanced in Communities by adding new fields, field sets using Salesforce lightning.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Environment: Salesforce Lightning, Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

UT Dallas- Dallas, TX Dec 2012 to Sep 2016

Salesforce Developer

Responsibilities:

Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Handled different Integrations with other platforms.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created and used Email templates in HTML and Visualforce.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed Unit test class for Apex class and worked for improving code coverage.

Used S0QL & SOL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com platform, Apex Language, REST API, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.

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