Milfred Quetulio

Lakewood, CA *****

ad1kis@r.postjobfree.com

+1-562-***-****

Authorized to work in the US for any employer

Work Experience

Dispatch Coordinator

ATT / DirecTV - Rancho Dominguez, CA

January 2011 to October 2020

Responsible for daily routing of technicians, in house and contractor for service and installation in the Los Angeles and Orange County areas. Monitoring time frames are followed and emphasis on customer service. Handles customer complaint/damages and provide immediate resolution. Accept calls, questions regarding work orders. Make change request to correct order to DIRECTV Rancho Dominguez, Ca

HD experts

Dispatcher

Dispatch - Torrance, CA

August 2009 to December 2010

Daily routing of technicians, in house and contractor for service and installation nationwide. Monitoring time frames are followed and emphasis on customer service. Handles customer complaint/damages and provide immediate resolution. Accept calls, questions regarding work orders. Dispatcher

Connect Television / DirecTV - Rancho Dominguez, CA September 2003 to March 2009

Responsible for daily routing of technicians, in house and contractor for service and installation in the Los Angeles and Orange County areas. Monitoring time frames are followed and emphasis on customer service. Handles customer complaint/damages and provide immediate resolution. Accept calls, questions regarding work orders. Make change request to correct order to DIRECTV Dispatch

ARCO Distribution - La Palma, CA

October 2000 to March 2003

Process ordering and scheduling all light products deliveries to retail customers in the West Coast Business Unit via proprietary or contractor carriers. Schedule and resolve disputes for approximately 500,000 orders and 4 billion gallons of light products annually. Coordinate with supply, distribution terminal, retail marketing customers and contract carriers to optimize delivery service. Maintenance Support / Customer Service

ARCO Call Center - La Palma, CA

June 1999 to October 2000

Coordinate with service vendors for repairs for ARCO retail facilities. First level support for back office system FAS and PSAS accounting system Handle gasoline spills, clean up and notify government agencies.

Maintenance Coordinator

ARCO Maintenance - La Palma, CA

September 1996 to June 1999

Answer all questions concerning service request on the 1800 ARCO FIX line. Handle gasoline spills, clean up and notify government agencies. Provide environmental assistance on product leaks, product losses and advice EH&S.

Supervisor

ARCO Sales Report - Cerritos, CA

December 1990 to 1996

Store Manager

Trak Auto Parts - Whittier, CA

May 1988 to 1989

Education

B.S. in Management

San Sebastian College - Manila

1979 to 1983

Skills

• Excel, Word, Access, Heat System, FAS, PSAS, PSSL, Petrosoft, Power point, Seibel, Rio,CSG Agemni CMS,Outlook (10+ years)

• Logistics

• Store Management Experience

• Analytics

• Microsoft SharePoint

• WordPress

• Microsoft Excel

• Customer service

• Dispatching

Assessments

Customer service — Completed

December 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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