Entry Level Customer Service
Resume:
GRISEL
CISNEROS
****************@*****.***
Fort Worth, TX 76123
Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused conducting face-to-face tax interviews. History of going above and beyond to exceed expectations. Successful tax professional focused on performance, customer service and compliance. Offering over years of expertise in reviewing annual reports, intangible tax and sales tax. Experienced in assisting with financial planning and analysis. PROFESSIONAL SUMMARY
Elite Solutions - Tax Preparer
Fort Worth • 12/2018 - Current
WORK HISTORY
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
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Completed and filed returns with tax departments at local, state, and federal levels.
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Maintained complete records of client tax returns and supporting documentation in secured areas.
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• Assessed client tax situations to determine best filing options. Maintained compliance by adhering to current tax laws and regulations.
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• Offered clients recommendations to reduce tax liabilities. Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
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Communicated with clients regarding tax situations, providing guidance on financial decisions.
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• Analyzed financial records to verify accuracy of tax returns. Researched complex tax issues utilizing online resources and professional tax software.
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• Identified potential audit red flags to minimize risk of IRS audits. Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
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• Developed tax plans and projections to help clients meet objectives.
• Utilized tax software to prepare returns and meet deadlines.
• Calculated estimated tax payments for clients.
Analyzed financial documents to accurately reflect client information on tax returns.
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Collaborated with clients to answer questions and provide advice on tax matters.
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Prepared written responses or tax return amendments to resolve state and federal notices.
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Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
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SKILLS
• Judgment and Decision-Making
• Thomson GoSystem Mytaxinfo
• Monitoring
• Quality Control Standards
• Electronic Filing Software
• New Business Development
• Tax Payment Estimations
• Individual Tax Returns
• Service-Orientation
• Organizational Abilities
• Speaking
Local, State and Federal Tax
Returns
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• IRS Correspondence
Deductible Expense
Identification
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• Due Diligence
• Business Transactions
• Government Regulations
• Valid PTIN
• Verbal Communication
• Negotiation
• Active Listening
• Individual Returns Preparation
• Critical Thinking
• Storage Procedures
• Corporate Tax Issues
• Multi-State Tax Filing
• Client Tax Services
• Virtual Tax Interviews
• Tax Code Knowledge
• Office Cleaning
Polytechnic High School
Fort Worth, TX • 05/2006
EDUCATION
• Developed spreadsheet models to accurately track tax information.
• Responded to inquiries from IRS and other tax authorities. Spanish
Native or Bilingual
LANGUAGES
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