Crystal Cooper

*** ********** *** ** # *****

Atlanta, Georgia 30331

Cell: 404-***-****

ad1ki3@r.postjobfree.com

Objective: To obtain a Call Center Position in a growing company where I can utilize my skills.

Experience:

Adecco Duracell

Warehouse Picker Fairburn, Georgia

May 2020 Current

Pick and Package 18pks 32AAA Batteries in crate for packing and shipping receiving

Assembly line fast paced packaging.

Assembly boxes and create.

Wipro Call Center Chamblee, Georgia

Customer Service Representative-Geek Squad June 2019 to Aug 2019

Advanced computer skills in Microsoft Office Excel, Jabar, Breeze, Symphony USD

Assist clients in purchasing service, and products.

Answering inbound calls,dispatch to other departments.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team-fostered environment.

Critical thinking and problem-solving skills.

Ability to maintain the highest level of confidentiality and security policy.

Prioritize and organize work.

Data entry.

Chase Professional Novo Health Service Atlanta, Georgia

Production Worker Dec 2018 to November 2019

Meet quotes daily.

Used fold machine to fold all sorts of hospital linen.

Picked and Package hospital linen for shipping and receiving.

Built hospital linen orders accurately.

Burger King GPS Hospitality. Atlanta, Georgia

Team Member. August 2017 to Dec 2018

Made change

Took food and drink orders

Provided greeting and customer service

Prepared drinks, shakes and dessert

Packaged Orders

Unlimited Mobile Boost. Atlanta, Georgia

Customer Service Representative. August 2017 to. March 2016

Activated new cell phone service and upgrades

Sold accessories, Comcast products, service plans and insurance

Opened and closed store without supervision

Trained 2 other customer service representatives

Ordered inventory

Stored volt money and bank runs

Ingenious Tax Services / FAFSA Filing. Atlanta, Georgia

Tax Specialist. December 2002 to May 2020

Prepared 1040s and other forms and publications for individuals and small businesses

Assist college students in gathering documents related to taxes to complete fafsa for financial aide

Utilized tax software and applications

Provided customer service for concerns and refund inquiry

Performed data entry mail room operation and clerical operations

Otolaryngology Group Atlanta, GA

Medical Assistant January 2010 to March 20017

Performed vitals on patients

Cleaned instruments and patients rooms thoroughly.

Researched accounts payable and receivable.

Effectively executed administrative documents of patients records and correspondence.

Operated Medicaid, Medicare, PPO, and HMO systems to verify coverage.

Organized files and updated demographic information.

Contacted patients to collect payments on past due accounts. Utilized good customer service skills when interacting with patients.

New Roads Call Center. New Castle, Delaware

Customer Service Representative October 2002 to July 2004

Obtained client information by inbound sales calls; interviewed clients; verified information to access customer accounts.

Assisted clients with returns, refunds and problem solving.

Informed client on purchase and delivery status and confirming pricing.

Explained procedures; answering questions; providing information.

Took training classes continuously for job compliance.

Education:

Atlanta Technical College Systems Adult Education. GED. 2007. Atlanta, Georgia

Everest Institute. Diploma in Medical Assisting. 2010. Jonesboro, Georgia

University of Phoenix Associate of Arts 2009 Phoenix, Arizona

American Intercontinental University Bachelor’s of Science 5 2021 Atlanta, GA

References: Available upon request

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