SHENIKA HOOK

ad1kh3@r.postjobfree.com 704-***-**** Charlotte, NC 28201

Skills

●Overseeing Daily Activities

●Shift Scheduling

●Analytical Thinking

●Work Planning and Prioritization

●Problem-Solving

●Driven grooming vehicles

●Driven trucks with trailers hauling bulk items

●Teamwork and Collaboration

●Issue Resolution

●Goal Setting

●Attention to Detail

●Giving Constructive Feedback

●Evaluating Employee Work

●Staff Training

●Verbal and Written Communication

●Coaching and Mentoring

●Overtime Management

●Team Supervision

●Team Check-Ins

●Quality Improvement

●Onboarding and Orientation

●Client Support

●People Management

●Experience in Leadership

●Improvement Plan Knowledge

●Quantitative Skills

●Content Management Expertise

●Conflict Resolution

●Reliable & Trustworthy

●Supervision & Leadership

●Customer Service

Experience

Vets Easy Trash Service Charlotte, NC

Team Leader

02/2022 - Current

●Offered training and support to keep team members motivated and working toward objectives.

●Delegated daily tasks to team members to optimize group productivity.

●Kept work areas clean, neat and free of safety hazards to maximize efficiency.

●Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

●Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

●Reviewed completed work to verify consistency, quality and conformance.

●Assigned projects and distributed tasks to team members as per area of expertise.

●Fostered positive employee relationships through communication, training and development coaching.

●Completed daily quality assurance duties to provide feedback for improvements.

●Conferred with other supervisors to coordinate operations and activities within or between departments.

●Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.

●Maintained positive working relationship with fellow staff and management.

●Identified needs of customers promptly and efficiently.

●Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

●Implemented strategies to take advantage of new opportunities.

●Created plans to propose solutions to problems related to efficiency, costs or profits.

●Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Family Dollar Charlotte, NC

Keyholder Manager

03/2021 - 05/2022

●Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

●Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

●Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

●Protected store assets by assisting with audits, routine cycle counts and physical inventory.

●Collaborated with management to determine key tasks and delegate to staff members.

●Partnered with store leadership team to learn and understand management processes and reports.

●Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

●Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.

●Facilitated and developed lasting relationships with clients to increase client retention.

●Developed extensive product knowledge, growing revenue and building consumer base.

●Identified opportunities to drive traffic into store through networking, community outreach and product launches.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

●Delegated work to staff, setting priorities and goals.

●Counted and balanced registers.

●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

●Trained, managed and motivated employees to promote professional skill development.

●Identified appropriate solutions to minimize issues and quickly solve problems.

●Responded to customer inquiries and delivered appropriate information after carefully researching issues.

●Coached staff on strategies to enhance performance and improve customer relations.

●Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

●Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

●Mentored newly hired staff in upselling techniques to improve sales.

●Managed daily operations, client relations and IT.

●Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

●Processed credit card payments and counted back change and currency with [Number]% accuracy rate.

●Built lasting client relationships by organizing and planning sales events.

●Supported long-term business strategies, generating guest relations feedback for process improvements.

●Assisted in general housekeeping to maintain store image.

Sheer Essence Pets Charlotte, NC

Operations Manager

01/2019 - 02/2021

●Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

●Managed scheduling, training and inventory control.

●Recruited, hired and trained crew members on application of projects, customer relations and customer service.

●Built strong operational teams to meet process and production demands.

●Implemented policies and standard operating procedures and managed quality, customer service and logistics.

●Addressed customer concerns with suitable solutions.

●Motivated and evaluated personnel for performance improvement and goal achievement.

●Guided employees on understanding and meeting changing customer needs and expectations.

●Delivered positive customer experiences by implementing effective quality assurance practices.

●Identified areas of deficiency and performed root-cause analysis to solve problems.

●Developed initiatives for process improvement and reviewed and assessed ongoing operations.

●Analyzed and controlled materials, supplies and equipment operational expenses.

●Oversaw financial management, budget management, accounting and payroll activities.

●Presented performance and productivity reports to supervisors.

●Connected with clients and developed strategies to achieve sales and customer service goals.

●Enforced federal, state, local and company rules for safety and operations.

●Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

●Responded to information requests from superiors, providing specific documentation.

●Tracked and replenished inventory to maintain par levels.

●Improved morale and management communication by creating employee recognition and rewards practices.

●Conducted employee observations and documented findings.

●Produced SOPs to document workplace procedures and optimize productivity through standardization.

●Planned delivery routing, team workflows and promotional initiatives.

●Anticipated and tracked operational and tactical risks to provide strategic solutions.

●Supported accident investigations and prepared related paperwork.

●Measured and reviewed performance via KPIs and metrics.

●Monitored resource use to achieve set goals within budget constraints.

●Controlled departmental facilities use and approved requests for repairs or improvements.

●Collected customer fees, managed refunds and provided complete sales documentation.

●Collaborated with board of directors to determine mission and values and plan for short and long-term goals.

●Conducted periodic assessments to evaluate company's financial performance.

●Crafted operations best practices using audits and project management team feedback.

●Resolved challenges associated with company websites, vendors and telecoms.

●Published customer satisfaction results from feedback forms and correspondence.

The Dog Salon NC

Groomer

04/2017 - 01/2019

●Handled pets with gentle demeanor to help animals feel calm and secure.

●Consulted with owners and made recommendations on individual grooming needs of pets.

●Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.

●Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.

●Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.

●Facilitated professional relationships with clients, promoting and encouraging repeat business.

●Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

●Promoted business by participating in and volunteering at community events and marketing business on social media.

●Delivered excellent service to pet owners to drive repeat business.

●Collected and recorded animal weight, medical records and allergies to prepare for grooming services.

●Promoted grooming services, packages and products to customers to increase store sales.

●Fed and watered animals according to schedules and feeding instructions.

●Bathed approximately 7 animals per 10-hour shift.

●Examined animals for injury or illness and documented symptoms for veterinarian review.

●Bathed and groomed pets using gentle techniques.

●Followed precise feeding instructions and schedules for animals under care.

●Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.

●Fed and watered animals in care, following special diets and regular medication administration schedules.

●Assessed animals for injury and illness.

●Played with dogs and cats to maintain socialization and reduce stress.

●Maintained clean and orderly play yards, kennels and cages.

●Walked and exercised dogs during owner absences.

●Cleaned and sanitized equipment and surfaces to protect animal and staff health.

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education and Training

SC School of Dog Grooming Irmo, SC

Master Groomer in Doh Grooming

05/2002

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