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OUDAY P. KHEDUN

Toronto, Ontario ·+1-647-***-****

ad1kgy@r.postjobfree.com

SENIOR BUSINESS ANALYST CSM

PROFESSIONAL SUMMARY

Business Analyst with over 5 years of experience with domain knowledge in Banking, Retail, Telecom, and Insurance.

Extensive experience in Business Analysis, Stakeholder Analysis, Data Analysis, Business Rules, GAP Analysis and developing/creating business process documents.

Involved in all aspects of the software development life cycle (SDLC) using Agile/ Scrum/ Kanban/ Waterfall/ SAFe techniques.

Expertise in Analyzing and Documenting Business Requirements, Stakeholder Requirements, Solution Requirements: Functional and Non-functional, Technical and Training Specifications.

Extensive knowledge of report development, ETL processes, and API process. Excellent MS Office skills: Word Excel, PowerPoint, Access, Visio, Project, Outlook, SAP, SQL, JIRA, Confluence, Power Bi, Tableau. Highly organized, detail-oriented professional.

Well-versed in requirements gathering techniques like Meetings, Workshops, Focus Groups, Interviews, Workflow Analysis, Document Analysis, Joint Application Development (JAD) sessions, Prototypes, Walk-through's, Wireframes, Mockups, etc.

Proficient in gathering user requirements and translating them into data and functional requirements.

Highly disciplined and yet flexible approach to software development. A profound understanding of the balance that must exist between customer satisfaction and technical excellence. Skilled at all levels and stages of software development cycle, from conception to production to maintenance.

Multi-Tasking and Organizational skills, with proven experience in Development and implementation of Strategies. Strong Experience in Business Processes and management.

Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects. Effective business communicator (English & French) and proficient in writing SQL queries.

Capable of anticipating and adapting to changing business requirements. Serve as driving force behind streamlining and automating processes. Energetic and positive professional, dedicated to the successful completion of all responsibilities. PROFESSIONAL EXPERIENCE

Business Analyst (COE) Jan 2023 - Present

Bell Canada

Leadership experience defining requirements and solutions through the production of Business Requirement and System Requirement documentation within SAFe teams. 2

MS-SQL data queries and extract data for analysis, data visualization through Power Bi and ability to use API Systems Integration (Web-methods), Postman, Camunda platform and UML for visual diagramming.

Creating PDD & SDD to assist Dev to create scripts to automate business operations and create and present KPI reports and visualize performance metrics.

Analyze and monitor Automated scripts -Robotic Process Automation (RPA) using Automation Anywhere AA360 and Blue Prism platform.

Working closely with end-users to identify and establish requirements for, custom applications or package software in project mode or modification required to find a solution.

Assist and working with offshore Dev teams to create, enhance, test, fix defects, migrate and run Automated scripts on Bots and develop quality test strategy/plan and validate that those standards are met.

Familiarity with reviewing and approving Design Specs (SDD) and establish systems/applications performance measurements.

Prepare documentations (use cases) about the methods/procedures before introducing new or change systems or processes. Contribute actively to improve the Center of Excellence in creating/presenting best practices, training manuals and Job Aids.

Senior Business Analyst (Short-term Contract) May 2022 - Nov 2022 Royal Bank of Canada, Canada

Lead detailed requirement phases by identifying, tracking, escalating and/or resolving business systems issues.

Involved in all aspects of projects, including documentation of project needs, analysis, research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; creating project plans; developing business testing strategies and working with project members to execute the test plan, UAT, recommending preferred solutions, and implementing recommendations.

Conduct functional reviews with stakeholders, gather requirements, document business requirements and create process maps of current and future state.

Identify, track and resolve business systems issues.

Create or lead the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.

Manage project documentation (implementation plan, issues log, process maps, reports, FTE analysis, etc.) and resolve emerging issues at the implementation stage of the project.

Contribute to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.

Seeks input from the business by facilitating sessions.

Develop strategic training plan associated with introduction of new/ enhanced business processes.

Assisting with business user testing using HPALM and SpiraTool. Conduct Defect Triage Meeting.

3

Develop and maintain strong relationships with business partners and internal/external team members.

Provide consulting services to business partners on new initiatives.

Identify issues and escalate/manage resolution as required. Senior Business Analyst May 2020 – May 2022

TD Bank, Canada

Working on a Business Requirement Scoping and identifying high-priority implementation requirements.

Using Kanban, creating 18-20 user stories with approved acceptance criteria monthly.

Using MS Excel, Word, PowerPoint, Visio, and other software to create diverse functional documents.

Using UML to create and model process flow diagrams, established business solutions for business stakeholders. Exposure to SharePoint and MSSQL.

Effective communication and presentation skills demonstrated during demo sessions with end users.

Execution of unit tests of all user stories, preparation of test data for UAT users and control of the UAT cycle until launch to get good experience with functional tests.

Worked as Scrum Master to participate and facilitate all rapid sprint (2 weeks) ceremonies from Sprint planning through Sprint retrospective; Productively used Scrum and Kanban boards, JIRA, Confluence, MS Teams, etc.

Effectively executed quick dashboard to significantly uplift the performance.

Maintaining the product backlog and prioritizing user stories for each sprint in collaboration with the Product Owner and stakeholders.

Elimination of impediments and trained Scrum team proactively about self-organization, cross- functionality, cultural transformation, and adoption of a mature Agile delivery across all products and encouraged constant honest and constructive feedback.

Delegated and tracked tasks assigned to the offshore team, as well as aiding with any business concerns, demonstrating teamwork.

Senior Business Analyst Jul 2018 – Apr 2020

Best Buy, Canada

Throughout the project life cycle, project management methods were used to manage process improvement projects.

Built and managed stakeholder engagement using RACI matrix and stakeholder registry, project documentation was updated as needed.

Actively participated in the analysis and in the development of efficient and profitable solutions that supported the products, processes and functional requirements of the clients' business.

Reduced the turnaround time from the initial inquiry to the delivery of critical customer-centric business processes.

Improved existing processes to increase business efficiency.

Improvement requests and development of activities were tracked and reported to keep management informed of the potential time frame changes.

Created project plans, work breakdown structures (WBS), and baseline data for the project requirements. Exposure to MS Dynamics 365 and CRM. 4

Gap analysis was performed by evaluating the current states of affairs (As Is) and formulating a future state (To Be).

Acted as the project leader in some cases, helping the project manager to ensure that the project remained within timelines and that there is no scope creep.

Worked in consultation with the project team under the direction of the Steering Committee to observe and develop artifacts as set forth within the project plan as well as timelines.

Attended and reviewed meetings with the project team and business stakeholders when required.

Business Analyst Oct 2017 – Jun 2018

TELUS, Toronto

Created a Business Requirements Document (BRD) to record and precisely depict the business activity process descriptions.

Created test plans and test scenarios based on business requirements.

Holding JAD Sessions and vendor meetings to assist third-party applications.

Conducted an enterprise-wide integration analysis for the business application while providing new and customer-specific enhancements.

Reduction of job redundancy through the creation of daily activity requirements reports.

Converting business requirements into technical specifications by using Rational UML.

Created and administered a risk register to categorize and highlight potential risks.

Through workshops and tutorial sessions, requirements were gathered and confirmed from business process owners, subject matter experts (SMEs), and security audit teams.

Effectively used JIRA / HPALM to create documentation for requirements specifications and Confluence to record use cases and activity diagrams.

Direct contact with project management and the internal security team to ensure accurate communication on requirements and bug reports.

Conducted JAD, walkthroughs, teleconferences, meetings etc. with other teams to solve numerous problems.

Verified that the test scripts run correctly and meet the scenario description.

Participated in development projects as an advisor in the field of business and systems use.

Conducted Impact and progress analysis, the AS-IS and TO-BE states were created.

Assisted account managers and business users with decision-making by conducting research, analysis, and providing recommendations.

Generated daily matrix report based upon application usage. Junior Business Analyst Jul 2016 – Sept 2017

Sunlife Insurance

Appropriate techniques were deployed to collect information and identify stakeholder requirements.

Project evaluation and coordination were provided in collaboration with the Project Management Office and the Business Development team to ensure successful implementation.

Established business approaches to generate relevant and meaningful data analytic to support business goals and objectives.

Business Architecture - Provided inputs into developing and modifying systems to meet customer needs and creating business specifications to support the changes. 5

Ensured project coordination, partnering with development managers to identify opportunities for better collaboration and process improvement.

Assisted in relationship building and post-implementation support. Worked directly with product owners and stakeholders to elicit answers regarding customer satisfaction questions, post-launch issues, and change requests.

Organized and led work process reviews and redesigned meetings to make decisions.

Performed all user acceptance testing activities; Analyzed problems identified during testing, document all system problems, and discussed those problems with the appropriate parties to raise awareness of the problems and recommended corrective actions and follow-up.

Other business analyst tasks: Performed data analysis, analysis and documentation of business processes, Prepared process maps and workflows.

EDUCATION & CERTIFICATION

Honours Bachelor of Commerce- Finance

Canadian Securities Course (CSC®)

Canadian Securities Institute (CSI)

Bloomberg Market Concept (BMC)

IIBA Entry Certificate in Business Analysis (ECBA)

CSM- Certified Scrum Master

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