Call Center Customer Service
Resume:
SHEANTOINETTE P. LEE
Austell, GA. 31068
ad1kgp@r.postjobfree.com
PROFESSIONAL EXPERIENCE
First Communities Management
November 2019- Present
Community Assistant Manager, Atlanta, GA
Exceptional administrative and organizational skills
Exceptional phone and in-person Customer Service
Collection and posting of upfront fees and rent payments in Yardi
Proficient in Microsoft Office
Resident Retention Specialist- 97%
Responsible for Daily, Weekly and Monthly reports
Responsible for Verification of applications and insurance
The Daniel Corporation March 2017-August 2019
Residential Specialist, Atlanta, GA
Exceptional administrative and organizational skills
Collection and posting of rent in YARDI
Proficient in Microsoft Office
Greeting and providing information on the apartments
Conduct tours of the community and units available for rent
Verify completed applications and collect upfront fees
Negotiate and complete contracts for resident’s
Resident Retention Specialist (retention rate- 75%)
Market and promote community via flyers, publications, and internet
Follow up on leads generated by marketing
Plan and execute events and meetings for residents
Responsible for daily and Weekly leasing reports
Training new hires
MACY*S March 1985-November 2019
Sales Floor Lead/Assistant Manager, New York, NY, Atlanta and Macon, GA
Manage retail staff consisting of cashiers and people working on the floor.
Coach, counsel, recruit, train, and discipline employees within Macys guidelines.
Evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Utilize information technology to record sales figures, for data analysis and forward planning.
Ensure standards for quality, customer service and health and safety are met.
Monitor local competitors and price match if allowed.
Ensure hours of operation are in compliance with local laws.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules.
Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer questions, complaints, and issues.
SMP February 2014 – February 2015
Community Manager/ Assistant Community Manager, Macon, GA
Establishment of rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals
Attracting residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units
Implementing contracts with residents by negotiating leases; collecting security deposits
Accomplishing financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action when necessary
Maintaining the property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
Maintaining building systems by contracting for maintenance services; supervising repairs.
Securing property by contracting with security patrol service; establishing and enforcing precautionary policies and procedures; responding to emergencies.
Enforcing occupancy policies and procedures by confronting violators.
Preparing reports by collecting, analyzing, and summarizing data and trends.
Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
CORTLAND PARTNERS April 2012 – November 2013
Assistant Community Manager, Atlanta, GA
Assisted in reducing delinquency
Successfully completed rent collection, AP/AR, leasing and resident retention
Communicated important information to residents through news-letters, notices, official letters and/or memos
Inspected common areas on regular basis and reviewed building repairs
Ensured all maintenance and repair request placed by residents were attended to and resolved promptly
Maintained and updated rental records and managed the budget for office supplies
Responsible for finalizing rental agreements, verifying authenticity of provided references, and processed prospective residents’ rental applications
Responsible for coordinating residents vacating the community with new residents moving in
LARAMAR GROUP September 2010 – April 2012
Leasing Manager, Atlanta, GA
Exceptional administrative and organizational skills
Collection and posting of rent in YARDI
Proficient in Microsoft Office (Word, Excel, Power Point, Publisher, Outlook)
Greeting and providing information on the apartments
Conduct tours of the community and units available for rent
Verify completed applications and collect upfront fees
Negotiate and complete contracts for resident’s signatures
Resident Retention Specialist
Market and promote community via flyers, publications, and internet
Follow up on leads generated by said marketing
Plan and execute events and meetings for residents
Responsible for daily and Weekly leasing reports
THE WORTHING COMPANIES September 2007 – September 2010
Sr. Marketing Representative, Atlanta, GA
Exceptional organizational skills
Greeting and providing information on the apartments
Conduct tours of the community and units available for rent
Verify completed applications and collect upfront monies
Negotiate and complete contracts for resident’s signatures and initials
Resident retention specialist
Market and promote community via flyers, publications, and internet
Follow up on leads generated by said marketing
Plan and execute events and meetings for residents
Assist Community Director in administrative duties
LA FITNESS December 2005 – September 2007
Assistant Operations Manager, Atlanta, GA
Administrative responsibilities
A/P, A/R, billing issues
assist in day-to-day operations of club
Member services
Front desk operations
new hire training and evaluations
Team building
various other duties as needed
ATLANTIC STATION October 2005 – January 2007
Concierge Manager, Atlanta, GA
Provided top notch customer service for recommendations and reservations (travel, dinner, theater, attractions, etc.)
Referral and research utilizing today's communication technology
Accomplished communication skills with both the public and vendors
Other duties as requested or required (scheduling, hiring, training, evaluations, and promotion recommendations)
EDUCATION
CITY COLLEGE OF NEW YORK (1984-1987), Liberal Arts
LEASING SPECIALIST CERTIFICATES (2008, 2009, 2010-2014)
OUTSTANDING COMMUNITY ASSISTANT MANAGER, 2015
PROFESSIONAL REFERENCES
Ivan Cahue 801/ 678-3368
Chad Morgan 404/ 468-1719
Robert Houston 678/ 485-5316
Julie Meeks 770/ 773-0312
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