Customer Service Representative

Janet Roberts

Washington, PA *****

**********@*****.***

+1-724-***-****

Work Experience

Front Office Assistant

Optum Health/United Healthcare - Washington, PA

October 2021 to Present

Front office assistant

Register patients, verify insurance eligibility and collect payments through various software systems. Collect insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.

Customer Service Representative

Select Medical Staffing - Canonsburg, PA

January 2021 to October 2021

Customer Service Representative 01/2021-10/2021

Collected payments from patients.

Set up payment plans.

Documented phone calls with patients and transferred calls to the correct department. Clerk Typist

Washington, PA

December 2013 to December 2020

Customer Service Representative 01/2021-10/2021

Collected payments from patients.

Set up payment plans.

Documented phone calls with patients and transferred calls to the correct department. Education

Associate's degree in medical office administration Penn Commercial Business/Technical School - Washington, PA July 2012 to December 2014

Skills

• Clerical Experience

• Office Administration

• Medical Billing

• Front Desk

• Typing

• Phone Etiquette

• Insurance Verification

• Medical Terminology

• Microsoft Outlook

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