Donna Porter

Phoenix, AZ * 480-***-**** * ad1kfs@r.postjobfree.com

QUALIFICATIONS:

20+ years of Human Resources experience in strategic planning, organizing, and directing staff in various human resources departments

Independently oversee multiple projects, small to medium size in scope and complexity

Responsible for detailed planning of projects and creation and management of project plans, schedules, and status reports capturing key performance measurements

Develop, diagnose, and implement programs, policies, and procedures, supervise the gathering of information and develop materials and reports

Vendor Management, Approvals for RFPs, Community Liaison, Multiple Site Consultant/Management

Established community partnerships by participation in Race for a Cure, Chicanos Por La Causa, Christmas Angels, Catholic Social Services Refugee Program, and Arizona @ Work Centers, supervise investigations regarding EEO, employee relations and harassment, payroll process

Proficient in MS Office, Brassring, UltiPro, ICIMS, Bullhorn, PowerPoint, AIMS, PeopleSoft, ADP, ApplicantPro, Paychex, Promesa, Paycor, Paylocity, SAP, Taleo, Talent Works, Encore, ECHRIS, Kronos and Workday

EDUCATION:

Northcentral University- Doctorate Business Administration projected Dissertation completion 12/2025

Webster University- Master of Arts Human Resources

Lindenwood University - Bachelor of Arts Human Resources

EXPERIENCE:

A Manager From GO Consulting, Phoenix, AZ 8/2003-Current

Senior Consultant / Human Resources Director

Advised and guided management/employees in best practice performance management, ensuring consistency and compliance with company policies, procedures, and applicable state and federal laws

Contract Human Resources Manager/Director for various clients

Planned, Implemented, and reviewed short/long-term goals and objectives with clients

Supervised the implementation of an interview process and recruiting strategy with several vendors consisting of 200 to 2200 employees, which resulted in a 20% larger candidate pool

Administered strategic plans that moved a call center from a single bid process to a three-shift broadband bid which ensured more flexibility in handling call volume and reduced turnover by 35%

Standardized and implemented a new hire orientation process that increased completion of paperwork by 80%

Create workflow processes using Visio for clear, concise organization of tasks and responsibilities for ongoing business process improvement

Met monthly with clients to review and establish requirements for future projects

Execute job tasks based on milestone-driven deliverables

Assist in the design, development, execution, and communication of reward programs, tools, and processes in Success Factors, EChris, and Kronos

Partner with Human Resources and Talent Acquisition professionals on compensation-related matters, policies, practices, and procedures to provide guidance and counsel to an organization’s leaders utilizing Success Factors

Establish the strategy and philosophy for DEI, performance reviews, team initiatives, and compensation ranges

Improved Human Resources Metrics to move region, containing 92 stores from ranking #6 to ranking #2, increased retention by 40%, increased the audit score from 60% to 100%

Direct investigations and resolution of in-house and external complaints

Direct compensation and salary administration program, including job analysis and classification, annual market analysis, budget compliance and updates to the salary structure, Human Resources budgeting compliance

Support compensation-related projects or work streams, and review, develop, communicate, and implement appropriate solutions (programs, processes, and tools) in support of providing adequate compensation strategies and programs utilizing Success Factors and Kronos

Monitor employee benefits programs ensuring employees had full access to online changes and information, reducing errors to benefits enrollment and completion of enrollment documents missed by 15%

Monitor FMLA, ADA, and Workers’ Compensation programs

City Of Phoenix 8/2020-5/2023

Human Resources Officer Consultant

Strategic advisor to senior leadership and managers on all HR functions

Interpreted, explained, and administered personnel rules, regulations, memoranda of understanding/agreement, federal and local laws, policies, and procedures to department managers and employees.

Recommended and established consistent disciplinary policies and procedures

Monitored, guided, and reviewed disciplinary and termination documents and procedures

Served as a department liaison, coach, and mentor to employees and department management

Documented and maintained project development reports, meeting minutes, progress reports, schedules, budgets, and other pertinent records

Department liaison for labor relations, affirmative action, ADA, Workers’ Compensation, and FMLA

Guided managers on team initiatives, team building, and employee engagement

Screens and prepares department’s request for classification and compensation studies

Directed employee engagement in collective bargaining and contract administration, recruitment, examinations, compensation administration, benefits, performance management, mentoring, succession planning, and records maintenance

Home Depot Phoenix, AZ 1/2002-8/2003

Human Resources Manager

Administered/ Designed, Employer of Choice survey and coordinated action plan based on the study, which increased employee morale survey results by 25%

Interpreted and implemented employment laws, procedures, and policies for state and federal compliance

Management of human resources team consisting of human resources assistant, vault specialist, and scheduler

Supervised the preparation of labor forecast to ensure hours utilized matched customers, which increased the Store Manager’s forecasting results by 15%

Conducted reference/ and background checks to ensure 100% accuracy in employment files

Implemented random and for-cause drug screen programs

Supervised the development and implementation of a new employee recognition program that was voted on by all employees monthly, increased employee participation to 100%

Directed benefits programs and in-store new hire orientation; Compensation Liaison regarding salary increases, errors, and other payroll concerns

Supervised the job offers, counseled employees, and set goals and objectives that ensured performance metrics were meet

Full cycle recruitment

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