Data entry, Customer Service Administrative Assistant
Resume:
M E L I S S A H U B E R
*****.**********@*****.***
Halethorpe, MD 21227
PROFESSIONAL SUMMARY
Hardworking customer service professional eager to secure a position where my managerial expertise in customer service and leadership is used effectively. Recognized for commitment to customer satisfaction and excellence in customer service for consistently providing customers with a positive memorable experience. SKILLS
Database management Creativity
Conflict resolution Highly organized
Reliable MS Excel expertise
Willingness to learn Customer service
EXPERIENCE
Customer Service Representative, UHaul, Sep 2019 - Mar 2020, Glen Burnie, MD Answered inbound calls to greet and assist customers with various needs and questions.
Educated customers about relevant offerings and recommended products and services.
Utilized organization's computer system to look up and record information concerning member accounts.
Generated reports and processed paperwork and records for internal use. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Opened and closed accounts and processed applications. Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
Set up and broke down cash drawers, and prepared bank deposits. Managed store independently in absence of store manager or assistant manager, including opening and closing procedures.
Performed facility checks to verify cleanliness and client safety. Remote Administrative Assistant, Always Waterproofing, Apr 2018 - Nov 2018, Linthicum Heights, MD
Managed calls to and from potential customers to provide information, take messages and set up appointments.
Prepared and sent invoices and receipts and collected customer payments. MH
Oversaw appointment scheduling and calendar maintenance for 8 -member sales team, updating frequently to avoid overbooking.
Mapped most efficient routes for sales team appointments. Stayed on top of the whereabouts of all sales team members throughout the day. Carried out high-quality work with little oversight. Customer Service Manager, Passanante's Home Food Service, Jul 2016 - Aug 2017, Severna Park, MD
Led customer service department for one of the largest in-home food services in the country.
Developed and maintained effective working relationships with team members, management, contractors, vendors and customers.
Presented vice president, regional managers, and marketing with information gathered from customer complaints to help improve customer satisfaction and enhance company performance.
Created policies/procedures for sales teams, derived from customer feedback, which subsequently increased consumer confidence and reduced customer concerns. Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered. Conceptualized, negotiated and executed settlements to resolve larger customer issues.
Corresponded via phone and email to assist with customer orders, calculate cost, coordinate payment method and schedule deliveries. Prepared and maintained various documents crucial to company operations. Interviewed, hired, and trained customer service assistants and scheduled work hours. Distributed tasks and supervised staff performance. Strengthened and improved customer relations by promptly responding to customers outside of normal business hours.
Administrative Assistant to Executive Vice President, Passanante's Home Food Service, Jun 2015 - Jun 2016, Severna Park, MD
Answered incoming calls and directed messages to the correct party. Interacted with clients to provide information and solve problems. Performed general office duties such as copying, filing, organizing and maintaining neat professional workspace.
Performed word processing and created spreadsheets for data analysis. Supported executives with project support, data analysis, and administrative tasks. Office Assistant, Maryland Tree Service, Jan 2006 - Apr 2015, Baltimore, MD Maintained clean, organized work environment.
Organized, ordered and restocked office supplies to keep staff efficient and productive.
Handled bank deposits daily.
Documented payments and expenses to keep financial records current. Proofread and edited documents on behalf of senior staff to improve spelling and grammar.
EDUCATION
Diploma
Northeast Senior High School - Pasadena, MD
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