Kristina Cipriano

Charlotte, NC ad1kep@r.postjobfree.com 860-***-**** linkedin.com/in/kristina-cipriano

SALES COORDINATOR & PURCHASING COORDINATOR

Purchasing coordination professional with 10+ years of experience in Sales and Technical Customer Service. Innovative executive proficient in driving revenue growth and profitability through strategic leadership and operational excellence. Creative multitasker utilizes international business expertise and diverse talents to yield positive outcomes. Coordinator uses extensive purchase requisition experience to begin and improve purchasing processes for multiple diverse clients. Thorough analyst skilled at developing and implementing impactful solutions that optimize business performances. Dynamic leader and coach builds and develops high-performing teams to achieve ambitious goals aligned with enterprise priorities.

SIGNATURE SKILLS

SAP Implementation Inventory Management MS Office (Word, PPT) Sales Force Oracle Cisco Data Analysis

Interpersonal Communication Strategic Planning Organization Proficiency Customer Satisfaction Team Leadership

PROFESSIONAL EXPERIENCE

Chicken of the Sea Frozen Foods – Charlotte, NC (Remote)

Sales Coordinator – Food Service and Wholesale Mar 2021 – Oct 2023

Processed manual and EDI orders for clients, supported Company VPs and high-level customers such as USFS, Darden, and Red Lobster, and forged strong professional relationships with buyers to provide white glove experiences.

Built internal and external reports, managed contracts for customers and their clients, handled AR deductions, and partnered with outbound teams to ensure product deliveries and coordinated with third party warehouse to resolve any issues.

Managed inventory for clients to track forecasts and usage, ensuring inventory matched usage for West coast, and allied with inbound teams to maintain inventory levels and monitor container delays at different ports and warehouses.

Processed purchase requests in SAP for stock transfers and work orders such as repacks, strappings, and picture requests, monitored tasks until completion, and helped train co-workers as needed.

Increased sales 50% by implementing new expiration date policy and managing returns for customer with high standards.

Expedited order to ensure timely delivery to company’s #2 business partner despite truck accident and limited time frame, resulting in potential loss of products being averted, and business partnership remaining strong.

Huber + Suhner – Charlotte, NC

Inside Sales – Technical Customer Service & Key Accounts A&D Feb 2019 – May 2020

Directed internal and external white glove customer service levels by processing inquiries, quotes, and orders for customers, processed national and global shipments and returns, and handled 100+ daily emails on quotes, inquiries, and orders.

Earned award for managing details of key accounts such as ViaSat, SpaceX, Ball Aerospace, Northrop Grumman, and General Dynamics by owning issues and allying with planers and engineers to meet and follow customer requests.

Coordinated with warehouse and supply chain to fulfill orders on time, informed customers of any order changes, and averted future shipping errors by allying with logistics to promptly retrieve and redeliver orders sent to wrong locations.

Improved customer scorecards from 60/100 points to 90/100 by ensuring on-time delivery and order accuracy.

Earned Top Score of 98/100 by revitalizing inherited accounts via order updates, resulting in 30-point account rise in 3 months.

Diversey – Charlotte, NC

Customer Service – Key Accounts Food & Beverage Aug 2016 – Feb 2019

Provided customer service key accounts such as Pfizer, Baxalta shire, Cocoa Cola, Heinz, Parmalat, and Maple leaf.

Processed returns and EDI orders for team, scheduled team, and coordinated with logistics on domestic and international shipments and supply chain to process orders and shipping quotes for 100+ emails daily and to own orders to completion.

Asurion – Las Vegas, NV

Technical Customer Service Team Lead Jul 2015 – Dec 2015

Guided customers through steps to resolve issues on mobile devices and supported staff during Supervisor’s absence.

Department of the Air Force

Multiple Civilian Positions Jun 2010 – Jul 2015

Recreation Specialist / Event Coordinator – Nellis AFB, NV May 2014 – Jul 2015

Helped manager run daily facility operations, trained staff, scheduled events, and purchased supplies as needed.

Club Operations Assistant / Event Planner – Andrews AFB, MD Sep 2013 – Apr 2014

Designated responsibilities to staff and supervised events.

Recreation Aid / Event Planner – Andrews AFB, MD Nov 2011 – Sep 2013

Assembled recreation areas for scheduled activities by organizing reservations and payments.

Pre-School Teacher – Andrews AFB, MD Jun 2009 – Jun 2010

Developed creative programs for children through various educational techniques to teach students.

EDUCATION

Bachelor of Arts, Sociology and Geography University of Connecticut – Storrs, CT

Seasoned Coordinator Yields Results

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