Customer Service Data Entry

HANAN ALMANI

Phone 949-***-****

E-mail ad1kdr@r.postjobfree.com

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Strategic thinker, skilled in collaborating with teams and managers to increase efficiency. Proven team player with demonstrated success in learning and adapting to new policies and procedures. Proven success in customer service relationships to increase revenues and meet team and corporate goals.

Skills

Excellent Communication

Multitasking Abilities

Attention to Detail

Dependable and Responsible

Analytical and Critical Thinking

Teamwork and Collaboration

Organization and Time Management

Interpersonal Communication

Cultural Awareness

Problem-Solving

Computer proficiency: MS Word, Excel, Outlook, PowerPoint.

Training and Development

Work History

ACTIVITIES ASSISTANT (1/2023-9/2023)

Scheduled special events and other entertainment events.

Evaluated supplies and requested purchases to meet activity plans.

Maintained master calendar and relevant records.

Planned, coordinated, and implemented activities to address needs of participants with varying abilities.

Documented preferences and helped develop relevant activities.

Developed and monitored budgets for recreational activities.

Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Developed and monitored safety policies and procedures.

Provided feedback and guidance to program participants regarding progress and development.

Laboratory Clerk/Data Entry (1/2022-1/2023)

Pathonostics, Irvine

Manage critical patient information using LIMS system.

Receive and verify samples and data received, identify discrepancies in specimen information.

Strong data entry and sample labeling skills

Run reports to track key quality metrics.

Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Used advanced software to prepare documents, reports, and presentations.

Provided journal entries and performed accounting on accrual basis.

Participated in lab meetings and project presentations.

Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Monitored and documented safety standards to verify compliance.

Contracts Administrator (8/2021-12/2021)

BLC Enterprises INC, Select Staffing, Lake Forest

Received and reviewed membership contracts

Sorted, scanned and filed important documents.

Processing paperwork and legal documents related to membership.

Updating and adjusting/modifying any information or details needed

Run daily charges and reservation reports.

Receiving all calls, emails, and mail from members as well as resolving member's issues

Drafted, reviewed and revised contracts for accuracy and completeness.

OPERATION CLERK (11/2016-5/2018)

Wells Fargo, Document Storage, Irvine

Received and reviewed incoming loan originations, and create Barcodes cover sheets.

Performed sensitive clerical operation tasks that included prepping, doc reviewing, and validating the documents.

Attributed the documents by entering the correct account numbers.

Entered account numbers quickly for the validation process using 10-key by touch.

Exceeded the monthly production goal requirements for assigned functions.

Resolved customers issue using multiple records & resources.

Volunteer (1/2013-1/2018)

Alderwood Elementary School, Irvine

Provided hands-on supervision to assist in the school and district activities.

Assisted with special events and programs.

Represented organization positively and professionally while providing community with needed services.

Communicated with staff members to stay informed about volunteer opportunities and events.

STORE MANAGER/EVENTS PLANNER (1/2010-1/2013)

Happy Day for Flowers & Balloons, Amman

Increased sales by establishing and maintaining strong customer relationships.

Consistently recognized for achieving high sales

Provided comprehensive sales, customers' orders, and accounting support.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

ASSISTANT MANAGER (1/2000-1/2005)

ARAB LIFE AND ACCIDENTS INSURANCE COMPANY, Amman

Analyzed bank loans applications on a daily basis with the financial history.

Managed loan claims and payments on a monthly basis, created and logged all invoices and claims.

Conducted collections on a monthly basis to keep past due accounts current.

Education

Microsoft Office Specialist Excel Associate (Office 2019) Certificate (2023)

B.A.: Financial and Banking Sciences YARMOUK UNIVERSITY (Irbid, Jordan) (1996-2000)

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