PATRICK BROOKS

Phone: 305-***-****

Palm Beach County, FL.

Email: ad1kdo@r.postjobfree.com

CERTIFICATIONS

Microsoft Azure Cloud Admin. (In Progress)

EDUCATION

• PC Professor West Palm Beach FL.

Microsoft Azure

AWS

Linux

• City College San Francisco CA

o AS

• Learning Center San Francisco CA

o Computer Operations

EXTRACURRICULAR & PERSONAL PROJECTS

• Active Directory, Networking, PowerShell)

• (Technology) Building Home Computer Lab

LANGUAGES:

• English native speaker *Cantonese: *Chinese: Mandarin TECHNOLOGIES

Active Directory (Personal Lab)

• Created standards for the provisioning and deprovisioning of Active Directory user accounts.

Upgrade windows operating systems. Hardware

Configuration,

Hardware, Software Troubleshooting,

EXPERIENCE

10/2023 to 11/2023 (Contract) Boynton Beach Fl.

Baptist Bethesda Hospital IT Support Specialist

08/2023 to 9/2023 (Contract)

AMN Healthcare Resources IT Support Specialist 1

Robert Half Agency

• Print Setup, PC Troubleshooting, Audio Configuration

• Desktop Support, Windows, Service Now, Teams, Jaber, Office 365.

02/23 to 05/23 (Contract) Early Learning Coalition Palm Beach County, Inc. IT Technician

Configured Tablets, Laptops for on-premises and remote usage.

Knox

05/2022 to 12/2022 (Contract) South Water Management District/West Palm Beach FL. PC Technician

• Imaged Dell Desktops and Laptops/Mac iPad

• Move Devices in WMS/Active Directory

Bios updates on Dell Thin Clients and Computers

Remote On-Premises Configuration

• Tech Support Trouble Shooting/ Deployment

• Hardware Upgrades/Setup New Workstations

• Set up Satellite Phones for Emergency Personnel

2/2/22 to 05/22 (Contract) CompuCom/FPL Juno Beach FL. Technical Analysts

• Hardware, and software installs default or to custom specifications.

• Tests configured systems.

• Completes all required documentation of installation,

• Troubleshoot malfunctioning issues using efficient problem-solving techniques and departmental procedures.

• Research hardware and software literature to keep abreast on new product / service developments and announcements.

03/21 to 04/21 (Contract) ABBTECH Professional Resources, Inc. Saint Mary’s Hospital, West Palm Beach, FL.

PC Tech Support

• Provided installation, configuration Microsoft Windows 10. Build.

• PCs with base imaged, deploy PCs, and perform backup of end user’s data as needed.

06/18 to 01/20 Newsmax Media, Inc.

Mail Room Clerk

• Prepare Publishing products, return publication, and other items for shipment following established

procedures for packaging, boxing, bundling, wrapping, strapping, and labeling.

01/18 to 03/18 Lumitec Lighting Company, Delray Beach, FL Assembly Technician

• To assemble parts or components to build a whole new product.

• Contribute to fitting, building, or reconstruction of various parts.

• To perform regular test and inspection procedures

• Strong hand/eye coordination and dexterity

1/16 to 10/17 Teleperformance Boca Raton, FL.

Help Desk Tech Support

• physical line signal testing,

• modem/filter

• modem troubleshooting technical issues.

08/15 to 11/15 Reagan Wireless, Deerfield Beach FL. Cell Phone Technician

• Diagnose the defective phones and identify root cause of the problem. Troubleshoot Android, iPhone and Samsung mobile devices and tablets.

• Repair damaged phones due to water, heat, and light

• Removed the screen from the cell phone and replaced it with a new one. 01/00 to 06/15 English Teacher & PC Tech

Tainan, Taiwan (ROC)

10/00 to 02/01 IBM, San Francisco, CA.

PC TECHNICAL SUPPORT

02/00 to 08/00 PACBELL INTERNET, San Francisco, CA. PC TECH SUPPORT

01/99 to 12/99 DELL COMPUTER CORPORATION,

San Francisco, CA.

PC TECH SUPPORT

09/95 to 12/98 HEWLETT PACKLARD, Santa Clara CA.

PC TECH SUPPORT

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