Information Security Data Center

Joe Saphiloff, CISA

Kenmore, WA *****

206-***-**** ad1kdf@r.postjobfree.com www.linkedin.com/in/jsaphiloff

Professional Profile

Summary

Action-oriented Technical Operations and Information Security Leader with expertise in auditing, infrastructure, enterprise architecture, systems integration, information security, and controls, delivering on-time, on-budget projects enabling the successful execution of business strategic initiatives. Unique combination of both business acumen and solid technical skills, bringing to the table the ability to create sound IS/IT strategy that aligns with business objectives. 15+ years of experience with people and project/program management, and 10+ years of experience building roadmaps, strategic planning, IT auditing, data center operations from design through to deployment, cyber/infrastructure security, data governance, performance in the operational environment, website development management, and more. A dedicated professional who is recognized for effectively designing, planning, and managing various operations centers, on-prem infrastructure as well as cloud implementations (managed a migration from 100 servers on-prem to fully operational in Azure).

Extensive experience as a hands-on IT leader, having led various team sizes, both on/offshore, and personally overseen security initiatives in the enterprise (most recently on a global scale). Holds a great deal of experience to truly mentor and be hands-on.

Experienced working within start-ups and established companies alike and skilled at communicating with internal and external executive, non-technical colleagues, and board members, as well as influencing cross functional teams and working with marketing departments for compliance.

Firm believer that the pillars of information security are confidentiality, integrity, and availability which foster not only the confidence of the organization, but also the ability to communicate that to the user/customer base. Cares about team engagement and longevity.

Extensive experience with SOC2, ISO27001, PCI, and PII.

Personally held responsibility for information security in many areas throughout IT, including Server and Network infrastructure as well as desktop and laptop.

Brings extensive experience in process/procedures development and implementation.

Highly effective at both planning and executing bottom-up budgeting, both OpEx and CapEx.

Certifications: CISA (ISACA, Issued Feb 2013) and ITIL V3 Certified

Core Competencies: Leadership, Team Building, Data Center Operations, Information Security, Risk Management/Mitigation, Consistency, Integrity, Vendor Management, SOX, SOC, PCI Compliance, People/Project/Program Management, SLAs, Digital Commerce, CRM Systems, Software Development Life Cycle (SDLC), Configuration Management, Disaster Recovery, Business Continuity, Risk Management, Client Integration

Work Experience

CHEMPOINT, Bellevue, WA 2015 – 2023

Marketing and sales with a focus on fine and specialty chemicals.

Department Head, Technical Operations – Infrastructure

Core accountabilities included people (onshore & offshore) and project management, SOX audits, fiduciary responsibility, vendor/contract management, business partner management, End User Technology and service delivery management.

Delivered well managed storage, virtualized environments, servers, network devices, and productivity tools, including migration of on-prem infrastructure to Azure Cloud greatly improving efficiency and scalability.

Rebuilt monitoring and notifications of all networks, information security, and computer management systems for current and future needs.

Defined, designed, transitioned, and continually improved the IT Service Management Lifecycle (processes, roles, metrics, KPIs, tools), realizing improved response times and efficiency.

Developed the roadmap, proposed solutions, and led the design for optimizing and securing infrastructure operations.

Defined and managed data center, cloud computing, desktop, mobile, communication, and operating system strategy.

Reduced SLA’s and OLA’s by implementing company-wide 24x7x365 incident and problem management solutions utilizing Jira platform.

Achieved a streamlined process for vendor management, selection, execution and appropriate SLA’s

Developed and tested Disaster Recovery/Business Continuity and Risk Management plans and procedures.

ZULILY INC., Seattle, WA 2013 – 2015

E-commerce clothing and apparel.

Leader – Technical Operations

Provided technical leadership for local and remote teams consisting of over 25 engineers, for corporate operations and service operations staff.

Recruited, trained, and mentored all IT staff members, developing teams and leaders to ensure that business value was maximized, and IT goals were achieved.

Managed all service operations functions – Technical Management, IT Operations Management, Application Management, Information Security, including complete build out of 3 net-new data centers.

Served as member of technology management staff, tracking and communicating all aspects of multiple projects, enabling executive leadership to make informed decisions.

Created and managed ~$2M operations budget both corporate and in the companies’ distribution centers.

Managed operations infrastructure planning, design, and build out for net-new distribution centers. This included all wired and wireless networking requirements, MDF and IDF design, telecom, and server infrastructure.

Drove strategic planning, project management, SOX audits, disaster recovery, and business continuity enabling the executive team to make more informed decisions.

Implemented company-wide incident and problem management solutions utilizing Jira platform.

HIPCRICKET, Kirkland, WA 2008 – 2013

Technologies – mobile marketing and advertising

Director / Vice President Operations Infrastructure (2010 – 2013)

Drove day-to-day operations. Client and partner-facing Operations Support Center. Collaborated closely with multiple business units throughout the organization.

Managed local and remote staff, large sets of contractors, partner content providers, and client integration channels.

Successfully created, implemented, and executed a zero-based $900K budget.

Successfully recruited, trained, and led a group of 10 top-notch Operations staff responsible for 24x7x365 availability of Hipcricket’s production environment.

Designed and implemented release and configuration management, complete source control migrations from VSS to SVN, enabling HipCricket to develop and release feature functionality with greater efficiently.

Redefined process and procedure for all vendor and contract management, resulting in improved efficiency, on-time delivery and escalation process.

Managed strategic planning, project management, disaster recovery, business continuity, and risk management.

Identified, documented, and executed automation opportunities.

Supported multiple data centers including consolidation of operations across data centers and ramp-down and discontinuation of data centers.

Directly responsible for all connectivity and network resiliency management.

Mitigated risk and kept company auditable by working with third-party auditors and ensuring the company was safe and compliant with SOX controls.

Managed a team of developers for mobile applications resulting in increased customer engagement.

Department Head – Network Operations (2009 – 2010)

Accountable for overseeing daily operations and ensuring high levels of quality for multiple mobile marketing platforms supporting multi-channel consumer engagement and advertising networks for clients such as Ford, CBS, Chipotle, and Coors.

Oversaw daily performance and availability of the organization’s connectivity, platform, and services.

Led and directed a staff of System Administrators, Operations Engineers, DBA, Configuration Management Engineers, IT personnel, and Provisioning Specialists.

Eliminated all unnecessary HW and virtualized the entire infrastructure, leading a team of 15+ people.

Manager – Software Quality Assurance/Operations (2008 – 2009)

Reviewed, analyzed, and documented Quality Assurance test code, processes, and contributors.

Created, in agreement with all stakeholders, a practical methodology for testing.

Authored, delegated, and utilized testing into a consolidated suite of documented tests.

Created and implemented Hipcricket’s Configuration Management methodology.

Managed test team of 5-10 resources.

Education

Course work toward Bachelor of Science, Computer Science, Hamilton University, Evanston, Wyoming

Military

UNITED STATES NAVY

Quality Assurance/Aircrew Survival Equipment/Law Enforcement

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