Stephen A. Hooker

**** ***** **. **** *** Frisco, TX 75034

ad1kd9@r.postjobfree.com 469-***-**** mobile

CAREER SUMMARY

Extensive sales and marketing experience. Proven record with accomplishments in the following areas:

Ø Management

Ø Formulating Marketing Strategies

Ø Developing New Markets

Ø Product Launches and Revitalization

Ø Implementing Promotional Programs

Ø Improving Customer Loyalty

Ø Development of Sales Strategies

Ø Improving Profitability and Return on Investment Ø Problem Solving

RELATED WORK EXPERIENCE AND KEY ACCOMPLISHMENTS

5/2021 - present Proclaim Roofing & Solar LLC

Sales & Production Director

- Increase profitability

- Attract and develop Project Mgrs.

- Manage daily operations

- Establish compensation plans to accomplish growth goals

- Improve Customer loyalty and CSI scores

5/2016 - 5/2021 Ready Roofing & Renovation

Project Manager

- Sale roofing & renovation projects to residential/commercial owners

- Manage all aspects of construction projects

- Build and manage sales team

- Order supplies and arrange for labor

6/2015 - 5/2016 Park Place Motorcars (Mercedes)

Sales Experience Manager

- To create an extraordinary automotive purchase & ownership experience. Also to serve as a true expert in excellence for clients in the world's finest luxury automobiles; creating an effortless, genuinely enjoyable, personalized purchase & ownership experience with the one touch selling system (Sales Manager, F&I Manager and Sales Professional)

1/2015 - 5/2015 Chrysler Jeep Dodge City of McKinney, McKinney, TX Commercial Sales Director

- Roles and Responsibilities:

- Develop Commercial Sales Team

- Establish pay plan to drive positive behavior

- Set objectives and communicate results with Sales Team

- Communicate with Sales Team on program changes and updates

- Analyzes market needs and inventory requirements 1983 – 2015 FCA (FORMERLY CHRYSLER CORPORATION)

Field Business/Development Manager (1996 – 2015)

Responsible for dealer profitability, market share, customer satisfaction, grievance arbitration and process mapping. These responsibilities were performed along with numerous other functions including the supervision and training of sales and service departments.

• Increased profitability among the dealer body by focusing on gross profits, expense controls and increasing sales and service volume.

• Increased car and truck penetration by improving the distribution system, aggressive merchandising and advertising.

• Improved customer handling skills through training, process mapping and process redesign.

Truck Manager (1995 – 1996)

Responsible for truck market share, training and product launches.

• Increased truck penetration 1.1% of market share by developing special promotions, separation of sales force and improving the competitiveness of facilities in the market trade area.

• Launched merchandising efforts of new truck lines. Business Management Manager (1993 – 1995)

Responsible for the reduction of warranty expense, increasing return on investment and improving dealer marketing.

• Reduced warranty expense through claims analysis to help determine potential problems. Also, implemented a process of restricting out of line conditions.

• Improved dealer marketing through buy-sell agreements and establishing new dealers in areas of opportunity.

• Increased return on investment 4 percentage points by conducting financial statement analysis workshops, vendor analysis, implementing inventory control systems and improving working capital.

Leasing and Rental Manager (1991 – 1993)

Responsible for short tem finance market share, increasing dealer participation and volume in factory rental programs.

• Increased short-term finance penetration and volume by developing training and awareness programs.

• Improved dealer participation in factory rental programs. District Sales Manager (1983 – 1991)

Responsible for car/truck market share, improving dealer relations with the factory, product knowledge within the sales force, profitability and implementing merchandising activities.

1981 – 1983 FMC CORPORATION, Houston, Texas

Sales Assistant for manufacturer of oil field equipment. Responsible for coordinating customer sales orders through manufacturing and accounting. Directly interfaced with retail customers and field warehouses.

1979 – 1981 MITCHELL ENERGY CORPORATION, Houston, Texas Accountant for oil and gas Exploration Company.

Responsible for auditing expense reports, accounts payable, reconciling accounts, general ledger entries and budget forecasting. EDUCATION

1975-1979 Sam Houston State University

Bachelor of Business Administration

Degree in General Business Administration

REFERENCES

Available Upon Request