Customer Service Local Office

Ramneet Kaur

Phone No: 431-***-****

Email: ***************@*****.***

SUMMARY OF QUALIFICATIONS

Performance-driven, strong commitment with proven ability to succeed in a high-pressure environment.

Engaged customers in day-to-day advice needs, service transactions, and problem resolution.

Customer Service – Helped clients, answered incoming calls, handled escalations, and resolved outstanding concerns. Translated for other departments when necessary.

Acquired extensive leadership, team, and relationship-building skills and effective communication skills.

Worked creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.

WORK EXPERIENCE

Scheduling Coordinator October 2023- Recent

CBI Health

Ensured client and staff schedules in the scheduling database were current and accurate based on needs and changes required.

Responded to Client needs within specific time frames outlined in specific contracts or by Branch standards.

Assigned the Afterhours Coordinator within the appropriate geographical area to provide effective and time-efficient service for all client and staff inquiries.

Transferred all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate after-hours coordinator immediately, and as appropriate referred to the local office for necessary follow-up and action.

Ensured all relevant information was received either in verbal or written format and all calls were documented following corporate procedure.

Reported any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.

Responded promptly to incidents/complaints/compliments, documenting completely and accurately and relaying information to appropriate personnel or local office.

Completed incident reports as required in the database.

Integrated quality criteria and standards into daily work practice and participated through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.

Cashier July 2023- October 2023

Indigo Parkade

Managed transactions with customers using cash registers.

Collected payments whether in cash or credit.

Issued receipts, refunds, change, or tickets.

Resolved customer complaints, guide them, and provide relevant information.

Greet customers when entering or leaving the parkade.

Maintained clean and tidy checkout areas.

Tracked transactions on balance sheets and report any discrepancies.

Customer Service Representative/Cashier June 2023- July 2023

Dhillon lightning

Promptly and politely answered customer inquiries.

Ensured all items were intended for purchase and adequately scanned them.

Returned misplaced products from the store.

Maintained and organized workplace.

Answered queries via email and telephone.

Administrative Secretary May 2021- April 2023

Reliance

Provided administrative support in the day-to-day operation of an office.

Demonstrated thorough knowledge of departmental policies, and legislation and a working knowledge of administrative procedures.

Demonstrated an ability to communicate effectively and efficiently.

Responsible for managing incoming and outgoing correspondence. Received, tracked, and managed incoming mail, emails, and faxes.

Received invoices and processed a variety of office expenses, including event tickets, hospitality, office bills, and office supplies.

EDUCATION

Applied Accounting

Red River College, Winnipeg

Majors: Accounting

LANGUAGE PROFICIENCY

Fluent in English, Punjabi, and Hindi

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