ANNETTE VALENCIA

Long Grove, IL 224-***-**** ad1kcy@r.postjobfree.com Linked in URL

Executive Assistant & Office Administrator

Executive assistant and people manager with extensive experience and successful track record in providing administrative support to executives in the HR benefits consulting industry. Proven ability to develop the administrative support team to exceed expectations. Ability to handle highly confidential information with couth. Ability to multi-task efficiently and effectively with flexibility to multiple and varying demands. Self-starter with the ability to work proactively in a fast-paced environment. Expert in various Software

AREAS OF EXPERTISE

● Executive Level Support

● Calendar & Schedule Management

● Project Management Support

● Expense Reporting

● Key Relationship Building

● Presentations & Spreadsheets

● Event & Meeting Management

● Report Document Preparation

● Cross Functional Collaboration

PROFESSIONAL EXPERIENCE

Advocate Condell Libertyville, IL June 2021 - Present Patient Access Outpatient/Admit/ED Representative

Greets and welcomes customers exhibiting superior customer service skills.

Creates accurate and thorough registration records for each patient visit while minimizing patient waiting and turnaround time.

Identifies and obtains appropriate service authorizations to comply with insurance and government regulations.

Screens for insurance eligibility and benefits.

Secures appropriate form signatures; and service and financial documents.

Coordinates admission reservations and bed placement with nursing service.

Interacts in a customer focused and compassionate manner to ensure patients and representatives needs are met and that they understand the medical center's policies for resolutions of patient financial liabilities. Medline Mundelein, IL November 2020 – May 2021

Medical Records Document Specialist

Document auditing of over 100,000 backlogged medical records

Reviewing documents and medical records to ensure they are accurate and match internal records

Working in Triage and On Base

Alight Solutions Aon, Lincolnshire, I June 2006 – February 2020 Administrative Assistant

Provided proactive executive administrative support managing calendaring and being proactive for manager requests. Intercepting meeting invitations and immediately reschedule conflicts, to prioritize meetings.

Scheduled/coordinated conference calls/meetings and prepared meeting and client materials. Handled travel and expenses

Prepared presentations for client meetings following company branding standards. Managed special projects.

Provided accurate monthly performance measure results for client teams.

Prepared and updated quarterly documents for Client Meetings for 30 large market clients.

Attend weekly leadership team meetings, prepare agendas for attendees and make note of any follow-ups or takeaways from the meeting. Received and responded to ad-hoc requests on a daily basis. TECHNICAL EXPERTISE

Notes database Administrator, Plan Sponsor Portal SME and coach. Familiar with general office equipment Including; scanners, copiers, and fax machines.

Proficient in Microsoft Word, Excel, PowerPoint, Lotus Notes, Outlook, Plan Sponsor Portal, Adobe Acrobat Suite, COGNOS, UPoint, SharePoint, Tableau, Workday, On Base, Triage, Kronos, Epic EDUCATION: MITS, Gurnee, IL Medical Assistant Program CERTIFICATES:

Certified Medical Administrative Assistant

Certified Clinical Medical Assistant

Certificated Phlebotomist Technician

Contact this candidate