David Wild

***** ********* **.

Midlothian, VA **114

804-***-**** linkedin.com/in/davidwildrva ad1kby@r.postjobfree.com

Business Performance Consultant

Objective: Align business goals with process improvement, technical solutions and services by assessing current situation, defining future needs, identifying gaps, mitigating risks, and making recommendations. Decades of experience formulating business, data and technology solutions, adapting business processes, making strategic recommendations, and tracking performance that adds value to stakeholders.

Strategic/Detailed

Continuous learner

Planning/Organizing

Analysis/Research

Critical thinking

Training/Coaching

Process Improvement

Collaborative

Integrity

Technical Environments: Microsoft Office suite, SharePoint Administrator and Designer, Visio, COGNOS and WMIS - workflow management - SME and Administrator, and software support. Six Sigma certified. Developed scope and business/functional requirements, Work Breakdown Structure/plan, process mapping, release management, test scripts/cases, UAT… Support implementations with enterprise technical teams and train applications to end-users.

Started dwildcoaching, llc: a certified personal finance coaching practice. 2022

Volunteer at Chesterfield Food Bank, church, Career Prospectors, and other 2020 - 2021

efforts for 20+ hours per week. Foster parent for multiple youth. Active investing practice.

Professional Experience at Dominion Energy 1987 - 2019

Senior Business Performance Analyst 2011 - 2019

Strategically align processes to improve performance of multiple departments.

Excellent customer service and collaborative skills; provided appropriate solutions.

Independent worker who owned and completed stand-alone projects with little supervision. Consistently delivered high quality work. Wrote requirements.

Strong problem solving, data analysis and data presentation technique, skillset.

Known for desire for doing high quality, detailed, independent “down-in-the-weeds” process/procedure development work. Extensive experience in consulting BA role.

Developed and maintained monthly, benchmarking, or ad-hoc reports for leadership.

Provided and supported the completion of assignments by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out/developing necessary processes and practices; monitoring and communicating progress and results; and capitalizing on improvement opportunities.

Improved various processes/software. Technology champion. Research. Training.

Supported the Design group of 400 people by providing data and technical support.

Determined technical resources needed to design or improve processes and proposed solutions through research, comparing, and testing of possible options.

Proficient defining acceptance criteria/managing acceptance process with development

Business Systems Analyst – Distribution Safety & Training Center 2007 - 2011

Proven experience in translating strategy to action and working across organizational boundaries to deliver results. Maintained effective working relationships.

Analyzed and compared alternative solutions, and made appropriate recommendations.

Conducted analysis of key program performance data/metrics; provided advice.

Excellent meeting facilitation skills and techniques including experience in developing and delivering training curriculums.

Initiated enhancements to these applications by engaging appropriate stakeholders.

Developed thorough scope; identified potential risks and necessary deliverables. Liaison between enterprise resources. Research. Influence. Train. Document.

Wrote business/functional requirements to significantly enhance and implement JSSO, FPE and Developing Myself for web-based applications. Wrote test scripts.

Experience in planning and leading software production implementations and establishing post go-live activities including ongoing support for three applications.

Documented requirements, use cases, data models, systems interfaces, wireframes, workflow, UAT scripts and results, and related Analyst deliverables.

Acted as consultant and served as the Safety & Training IT Advocate.

Collaborated with IT professionals in Software Development Life Cycle.

Managed customer relationships and expectations by developing a communication process to up-to-date stakeholders. Contributed to RFP documentation.

Business Systems Analyst - Work Management Information System Team 1999 - 2007

Provided various data to Black Belts. Designed, coordinated, and implemented two Six Sigma Projects that redefined UG Billing and centralized the collection of CIAC.

Worked closely with business stakeholders/users to understand business processes. Made recommendations with appropriate solutions in a large multi-module system.

Worked with clients to understand and document the business problem or opportunity, and identify quantifiable business value for the organization.

End user support. Managed defects and enhancement requests; including analysis, working with developers, testing/validating results, and coordinating implementation.

WMIS System Administrator. Provided solutions to problems posed by users/leaders.

Prepared user interface diagrams, business process and workflow diagrams in support of enhancements/development initiatives. Presented information to leaders.

Business Process Change Impact Assessment – working with the business area SME’s and process owners, identified process risk. Determined upstream and downstream processes that may be impacted by changes. Critical thinking.

Wrote scope, non-/functional requirements, business cases and test scenarios, provided solutions, and implemented changes to various enhancements.

Coached new Business Systems Analysts. Defined policy and procedures.

Teamed with other application groups to resolve complex/interface issues.

Traveled DVP system as primary trainer and support for GIS and WMIS applications.

Engineering Representative 1997 - 1999

Prepared and designed complex construction projects to relocate our facilities.

Resolved customer complaints. Negotiated cost responsibilities. Updated reports.

Customer Service Representative (Project Designer) 1987 - 1997

Designed distribution facilities and coordinated efforts to provide electric service.

Managed projects and expectations, while delivering excellent customer service.

Provided mentoring, guidance, and project assignments for less experienced designers.

Education

Memphis State University. Bachelor of Business Administration

Continuing Education/Professional Development

Completed Six Sigma, Advanced Blue Belt

Completed a three-day course “Project Management Processes”

Certified Business Systems Analyst- University of Denver, CO

Completed the three-day course entitled “7 Habits of Highly Effective People”

Completed a week course "Leadership and Self-Management"

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