kieyana holloway

Duluth, GA *****

ad1kbp@r.postjobfree.com

+1-470-***-****

Energetic Customer Service Representative with 7 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative/ Apple Specialist Chime Solutions/ VXI Global solutions - Morrow, GA October 2022 to August 2023

• Interacted with customers through live chat

• Assisted customers with questions

• Processed orders, exchanges and customer transactions

• Booked appointments

• Handled billing issues and order inquiries

• Checked inventory for in-store stocking

• Performed data entry for customer information, shipments and orders Office Administrator/Receptionist

O'Kelley and Sorohan Attorneys at Law, LLC - Atlanta, GA November 2020 to May 2022

• Supports company operations by maintaining office systems and supervising staff.

• Maintains office services by organizing office operations and procedures, controlling correspondence, filing, reviewing, and approving supply requisitions.

• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.

• Resolved escalated complaints and answered questions regarding policies and procedures.

• Monitored office supply needs with consistent inventory checks and requisition approvals.

• Provided efficient and courteous service to customers at all times.

• Drafted and monitored employee scheduling to support effective resource allocation.

• Worked with coworkers to complete tasks.

• Assisted with new hire orientation and employee training.

• Displayed pleasant and professional voice and demeanor, positively representing the organization.

• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

• Processed incoming and outgoing documents via electronic methods and systems.

• Followed scheduling guidelines to maximize efficiency when booking meetings or external events. Front Desk Receptionist

LA Fitness - Atlanta, GA

November 2019 to June 2020

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Create, maintain, and enter information into databases.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Check-in and check-out visitors and children.

• Schedule and confirm appointments for clients, customers, or supervisors. Seasonal Assistant Manager

Halloween City - Atlanta, GA

September 2019 to November 2019

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Ensuring product quality and availability.

• Preparing and presenting employee reviews.

• Working closely with the store manager to lead staff.

• Overseeing retail inventory.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service. Seasonal Sales Associate

Victoria's Secret - Atlanta, GA

May 2019 to July 2019

• Greet customers as they enter the store

• Answer customer questions and provide them with product suggestions

• Help keep the sales floor clean and organized

• Replenish floor inventory

• Assist on the cash register as needed

• Perform other tasks assigned by a shift supervisor

• Follow all company policies and brand standards

Team Member/Cashier

Chick-fil-A - Atlanta, GA

August 2018 to January 2019

• Taking customer orders quickly and efficiently

• Ensuring that the store is clean and well-maintained

• Preparing food correctly and making sure food safety guidelines are followed

• Helping to resolve customer complaints as they arise

• Putting away supplies after truck deliveries

Administrative Assistant/Receptionist/Customer Service Atlantic Outreach Group - Richmond, VA

July 2016 to February 2017

• Screened and directed calls while also taking message

• Answered all guest questions

• Made copies and scanned documents

• Maintained office records

• Input guest information

• front desk

Education

junior in General biology

Georgia Gwinnett College - Lawrenceville, GA

January 2017 to Present

High school or equivalent

Meadowcreek High School - Norcross, GA

January 2013 to May 2015

Skills

• Remote Access Software

• Data entry (4 years)

• Administrative support (2 years)

• Customer service (6 years)

• Training (2 years)

• Cash management (1 year)

• Assistant Manager Experience

• Microsoft Windows Server

• Scheduling (1 year)

• Operating Systems

• Technical Support

• Help Desk

• Network Support

• VPN

Certifications and Licenses

Management

September 2019 to Present

Honored by Party City LLC for the management and supervision assistance for Halloween city

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