Customer Service Medical Assistant
Resume:
Hannah Stone
Dalton, GA *****
*****.********@*****.***
Work Experience
Feeder
McKee Foods Corporation - Ooltewah, TN
May 2023 to Present
Package products and clean up station
CSR - Customer Service Representative
Highland Rivers Health
May 2022 to May 2023
Answer phones, schedule multiple appointments, upload documentation, file Certified Medical Assistant
CSPM - Dalton, GA
March 2020 to May 2022
Getting patients in a room, checking vitals, giving injections, and making sure the area stays clean. Front desk, scheduling, answering calls, prior authorization, insurance verification Roll up operator
Shaw Industries - Dalton, GA
August 2021 to February 2022
• Roll up carpet
• Cut, trim the carpet
• Clean up area
Receptionist
Herndon Agency - Dalton, GA
October 2017 to April 2018
I handled claims. I cleaned the office areas. I filed documents. I handled answered phones, taking messages and talking to clients and help handles in office/over the phone issues. Cashier
Taco Bell - Dalton, GA
December 2016 to October 2017
I took orders. I prepped food. I handled cleaning the restaurant. Education
Certificate in Medical Assistant
Genesis Career College-Lebanon - Dalton, GA
June 2019 to March 2020
High school
Northwest Whitfield County High School - Tunnel Hill, GA August 2008 to May 2012
High school or equivalent
Skills
• Customer Service (9 years)
• Team Member
• Food Service
• Fast Food
• Food Prep
• Vital Signs (1 year)
• EMR Systems (1 year)
• Patient Care (1 year)
• Venipuncture (1 year)
• Triage (1 year)
• Medical Office Experience (1 year)
• Experience Administering Injections (1 year)
• Phlebotomy (1 year)
• eClinicalWorks (1 year)
• Medical Scheduling (Less than 1 year)
• Computer Skills (10+ years)
• Anatomy Knowledge (4 years)
• Insurance Verification (1 year)
• Medical Records (1 year)
• Clerical Experience (3 years)
• HIPAA (1 year)
• Google Suite
• Windows
• Medical billing
• ICD-10
• CPT Coding
• Medical Terminology
• Medical Coding
• ICD Coding
• Phone Etiquette
• Microsoft Powerpoint
• Medical scheduling
• Quality Assurance
• Epic
• Laboratory Experience
• Hospitality
Certifications and Licenses
Certified Medical Assistant (AAMA)
May 2020
CPR Certification
Assessments
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Proficient
November 2023
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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