Good Day!

I am so excited to apply for this position. My name is Joolz (Julie) Gritt. I have 2 friends who work for Phoenix Financial: Kelly Mervar Jenkins and Gina Catanzaro. They can’t say enough good things about the company and their high opinion of their employment with you. I am interested applying for the same position.

A little bit about me. I have close to 15 years with a successful sales record in the call center industry. Most recently with Republic Services Call Center in Fishers and RCI in Carmel where I served in various roles: call center sales, supervisor, and trainer. I love working on the phone and making a connection with every customer that I reach. I have a way of putting customers at ease by providing active listening skills in combination with the ability to come up with solutions for the customer that make sense to them while gaining small closes throughout the call. I feel the key to the customer is to make them feel heard and understood while patiently providing options that work best for both the company and the customer.

I’ve been in sales the majority of my professional career. Based on what Gina and Kelly said, this is ultimately a sales job. In these trying times I have no doubt that having a compassionate heart for those struggling financially is integral in helping find ways to collect their medical debts. Treating the customer with kindness and compassion always wins.

I have been described as an individual with a strong work ethic, integrity and high emotional intelligence. I have a way of relating to just about any personality. I’m looking for a company that I can stay with for years. As much as I love radio sales, I’m looking to get back to my roots where I feel most comfortable, and where I know I can hit a home run time after time. I feel confident that becoming an employee with Phoenix Financial would be a golden opportunity for both of us. The best way of getting ahold of me is via my cell @ 619-***-****. Below you will find my resume. Thanks in advance and I look forward to hearing from you soon!

Kind Regards,

Joolz Gritt

619-***-****

JOOLZ GRITT

665 Woodruff Place Middle Drive

Indianapolis, IN 46201

ad1kaz@r.postjobfree.com

619-***-****

Charismatic, seasoned, results driven, innovative, interpersonal communications expert. Proven successes in both individual and managerial capacities including: corporate sales and account management, project management for startup departments, leadership, sales training, entertainment marketing, talent management, hospitality industry sales, call center sales/management/training, and cross-cultural education. Excellent in creating strong loyal teams and repeat customers. Proficient in Microsoft Office, Salesforce and Mac Tools.

WTTS 92.3 RADIO INDIANAPOLIS, IN 6/2019-PRESENT

Advertising Account Executive: Responsible for daily cold calling to acquire new accounts. Meeting with clients frequently discussing strategy with clients to help develop advertising campaigns and negotiate contracts. Presenting creative proposals to clients for approval, making sure all components are in line with the brand. Addressing any issues or delays in the project, as well as client feedback. Delivering completed commercials and special events to the client on time. Recognized for top sales during the height of the Covid-19 pandemic.

REPUBLIC SERVICES INDIANAPOLIS, IN 2/2017-6/2019

Republic Services Sales Supervisor: 3/2018 to 6/2019: Promoted to lead a team of 20 Sales Consultants for Commercial, Industrial and Residential Environmental Waste and Recycling Services Nationwide. Responsibilities include: Supporting the servicing of accounts for new and existing business, retention, and revenue generation. Identifying strengths and areas of opportunity for the sales team. Ensuring monthly goals are met. Providing support and sales training to the team. Addressing clients evolving needs while assessing the quality of our company’s relationship with them. Developing and implementing new sales initiatives, strategies, and programs. Providing daily/monthly reports and goal setting meetings.

Republic Services Customer Resource Center Supervisor: 2/2017 to 2/2018. I led a team of 15 Customer Service Representatives who serviced accounts across the United States. Coaching for coaching for improved performance. Developed “We'll Handle it From Here,” sales and service program. Responsible for managing any escalated client concerns. Frequently presented training in leadership meetings. Exceeded expectations on customer focus in annual performance assessment. Leader of the Awards and Recognition Team.

RCI RESORT CONDOMINIMUS INTERNATIONAL/WYNDHAM WORLDWIDE CARMEL, IN 7/2011-2/2017

Sales Supervisor, Wyndham Hotel Group/RCI Resort Condominiums International: 2/2014-2/2017. Hired, trained, developed, managed, top performing sales team for Wyndham Hotel Group and RCI timeshare exchange, corporate, domestic and international group sales. Team sales tracked at 130% to company goal, $100k revenue upon departure of role. Participated in weekly and quarterly meetings internationally, nationally and locally with C Level executives addressing KPI's, stabilization and optimization initiatives, revenue generation and best practices. Conducted Quarterly Town Halls, weekly team meetings, and focus groups with front line associates.

Sales Training Specialist, RCI Resort Condominiums International: 10/2013-10/2014. Conducted 7 week courses in a classroom setting for groups of 15-35 individuals per class. Created sales curriculum and training modules. Trained product of timeshare exchange vacations and corporate hotel contracts and on multiple software programs. Trained Count on Me Sales and Customer Service Program.

All- Inclusive Resorts Sales Ambassador, RCI Resort Condominiums International: 10/2012-10/2015. Promoted, trained, developed business and increased sales for timeshare resorts in Mexico and the Caribbean. Responsibilities included traveling to the Caribbean for site visits and presenting experiences to the Indianapolis Office sales teams, as well as personally selling the product to existing RCI members.

Vacation Guide Account Manager, RCI Resort Condominiums International: 7/2011-8/2013. Organized and planned vacations for members. Recognized for top Sales in vacation bookings, travel insurance, platinum upgrades, and annual membership renewals. Consistently acknowledged for top quality and exceptional customer feedback scores.

JOOLZ GRITT/JUKEBOX TALENT MANAGEMENT SAN DIEGO, CA & INDPLS, IN 01/2008-PRESENT

Owner/Operator, and Senior Director of Talent. Responsible for overseeing promotions, production, auditions, performances, exhibitions, and personal appearances for talent. I am responsible for guiding the professional careers of individuals in visual and performing arts/entertainment/music industry.

Education

National University San Diego, CA: Cross Cultural Education Master’s Program

Ball State University Muncie, IN: B.S.

Broadcasting and Speech Communications

PROFESSIONAL TRAINING

Franklin Covey Corporate Training

John Maxwell Leadership Seminars

Macintosh Performance Improvement Program

HOBBIES

World Travel, Snorkeling, Paining, Tennis, Softball, Broadcasting, Podcasting, National Voice Over Talent for “The Bob and Tom Show,”

Attending Concerts.

VOLUNTEER & BOARD WORK

American Marketing Association Indianapolis- 2020-2021 Board Member

Wheeler Mission: Indianapolis, IN

F A C E Animal Clinic: Indianapolis, IN

Camp Riley Beautification Project. Bloomington, IN

GIRLS ROCK! Indianapolis, IN

Feed the Homeless: House of Blues San Diego and Sunset Strip Venues: CA.

National City Middle School Beautification Project. San Diego, CA

Public Speaker: San Diego City Schools educating youth on Human Rights in Asia and Tibetan Cultural History

Beastie Boys Tibetan Freedom Concerts in Randall’s Island, NJ and San Francisco, CA.

Concert. San Francisco, CA and Randall's Island, NJ

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