Compassion

Leadership

Results

GENERAL MANAGER AND HR BUSINESS PARTNER

Wholeheartedly leading positive change for premier organizations through a commitment to core values and greater purpose, supporting, serving, and advising HOA Board of Directors to further their mission and goals for their Community. Exemplary General Manager employs servant leadership and proactive problem solving to ignite a brand of excellence that permeates organizations to their core. Known as “the one who runs in when others are running out,” fearlessly intercepts potential issues to deliver compassionate, functional solutions in emotionally charged environments. Influences positive corporate culture through multi-level engagement and earnest leadership. Known for contagious enthusiasm and developing genuine, diverse relationships, forges accountable, productive, and cohesive teams that get the job done. Positions companies as industry leaders by doubling down on core values of integrity, humanity, equity, and service. A true change agent dedicated to putting people first, innovates best practices in coaching, cost- efficiency, asset preservation, admin support, recruiting, training, and development.

• Dynamic Problem Solving

• Excellent Interpersonal Skills

• Relationship Building

• Preservation Expertise

• Staff Training & Development

• Productivity Repair Skills

• Mutually Beneficial Solutions

• Attentive Financial Acumen

• Administration & Accounting

• Fiercely Loyal Board Support

• Task Completion & Analysis

• Union Contract Maintenance

PROFESSIONAL EXPERIENCE

GENERAL MANAGER • Laguna Woods, CA • 2020 to Present The Towers at Laguna Woods – Managed by PMP Management Non-profit Community Association of 311 homes in age restricted high-rise condominium Towers, boasting hotel style living with two dining rooms, bi-weekly housekeeping, 24-hour maintenance and 24-hour concierges. Assessments include access to all amenities in Laguna Woods. Responsible for a $12M budget, reserves, Board Governance, and contracts. Oversees a staff of 40, encouraging growth, development, and retention of a dynamic team. Union oversight and negotiations, staff development, HR legal, benefits and salary analysis. HR DIRECTOR AND GENERAL MANAGER • Bellingham, WA • 2015 to 2020 SUDDEN VALLEY COMMUNITY ASSOCIATION (SVCA)

Non-profit Community Association of 7,500 members offers 9 condo associations, marina, golf course, 2 restaurants, community center, fitness center, 2 swimming pools, 18 parks, and 22 trails. Influenced, unified, and orchestrated efforts to protect and enhance the value of Sudden Valley Community Association’s collective assets, the perception of the community, and the quality of life for its residents. Dedicated to clarification of roles, motivational team leadership, and effectiveness of essential processes, architects devoted teams, significantly reducing staff turnover. Infused team with deep passion for the community, architecting plug-and-play work situations geared toward elevating staff to self-regulated personal and professional growth. Spearheaded efficient systems for employee benefits, personnel records, payroll, and staff development and training. Handled all aspects of Board Governance to ensure the successful implementation of Board objectives. LISA ARMSTRONG, CMCA, AMS, SPHR

San Juan Capistrano, C A • 949-***-**** • ML i s a A r m s t r o n g @ o u t l o o k . c o m • in/ Lisa- Armstrong- CMCA- AMS-SPHR CAREER HIGHLIGHTS

Nominated as Whatcom County’s Professional Woman of the Year, 2020.

Assumed role as Sudden Valley’s Public Information Officer during COVID19 to disseminate important information to the community and to agency partners, guiding critical decision making.

Dramatically reduced team turnover for the Sudden Valley Community Association.

Reduced L&I (Worker’s Comp) factor from 1.5 to 0.67 as HR Director.

Aligned with Sudden Valley Food Bank against domestic violence, identifying needs, and providing resources for residents.

“Lisa brought

management tools to

Sudden Valley that

have exceeded any

efficiency or

accountability tools

that I have worked

with. Her platform

provides guidance for

managers to perform

at their highest

levels.”Manager

SVCA

“Lisa brought

management tools to

Sudden Valley that

have exceeded any

efficiency or

accountability tools

that I have worked

with. Her platform

provides guidance for

managers to perform

at their highest levels.”

Howard A.

Executive General

Manager

SVCA

HUMAN RESOURCES MANAGER • Bellingham, WA • 2014 to 2015 MONCRIEFF CONSTRUCTION, INC.

Full-service concrete construction company in the Pacific Northwest dedicated to “quality experience for customers and healthy opportunities for employees.” Partnered with staff and leadership to oversee essential day-to-day operations as well as achievement of projected long-range goals. Selected Achievements

• Formulated and administered organizational policies in alignment with leadership, team, and vendors.

• Developed clear, impactful HR functions including payroll, benefits, recruitment, hiring, and training.

• Maintained handbook for policy and procedures.

• Conducted comprehensive financial operations including budgeting, forecasting, payroll, purchasing, analysis, and expenditure control.

• Practiced data-backed decision making through careful analysis of reports, decisions, and results of related departments.

• Point person for TERO, Union, and Prevailing Wage jobs.

“Lisa is a selfless contributor. […] She excels without provocation, often anticipating a problem and responding even in the most difficult situations with care and compassion. She’s the person running in when others are running out.” EARLY CAREER

Human Resources Department • WTA • Bellingham, WA

Tom D.

President, TD Partners, LLC

Partnered with HR Director to ensure efficient recruitment and transition of new HR staff, including policy revision, postings, and contracts. HR Recruitment Manager • SYMMETRY CONSULTING, LLC • Bellingham, WA Directed recruiting module of the business to equip Senior Care Agencies nationwide with quality, verified, preferred Caregiver candidates. Human Resources Recruiter • INTERFAITH COMMUNITY HEALTH CENTER • Bellingham, WA Revised job descriptions and systematic processes for Provider candidate applications. Orchestrated FMLA, L&I, Worker’s Comp, LTD, and STD. Guest Services Manager and HR Director • WILLOWS INN ON LUMMI ISLAND • Lummi Island, WA Orchestrated transformation and explosive growth of 100-year-old, high-end bed & breakfast. Directed all human resource initiatives for 20 staff, including management of Front Desk, Concierges, Housekeeping, and Housman teams. Grew from 7 rooms to 19 renovated cottages. Vice President of HR and Finance • JENMAR VISUAL SYSTEMS • Freemont, CA Started at the beginning of a start-up hiring Admin staff and Finance growing the company from 3 employees to 60 in three years. Responsible for all aspects of HR including Payroll, Benefits, On-boarding, Personnel, labor law and staff educational development.. EDUCATION

AZUSA PACIFIC UNIVERSITY

International Business (two years)

CERTIFICATIONS

CERTIFIED MANAGER OF COMMUNITY ASSOCIATIONS (CMCA) ASSOCIATION MANAGER SPECIALIST (AMS)

SENIOR PROFESSIONAL IN HUMAN RESOURCES (SPHR)

VOLUNTEER WORK

BEACH ELEMENTARY SCHOOL

LUMMI ISLAND BOYS AND GIRLS CLUB

LISA ARMSTRONG

Page 2

“Lisa’s financial and business acumen has great depth, from her early years working with startups as a

Director of Finance and Human Resources Manager in Silicon Valley. In her current role at Sudden Valley, Lisa possesses a wide range of skills:

• Staff development

• Staff training

• Labor and Industry Compliance

• Administrative Services and Accounting.”

Howard A.

Executive General

Manager, SVCA

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