Alexis Patterson

347-***-****

ad1kaj@r.postjobfree.com

PROFILE

A goal driven, independent individual looking to obtain a role where I can expand my leadership skills. An expert at grasping all customer needs and making sure the outcome is an excellent one.

EXPERIENCE

Coordinator of Business Operations, Verizon Wireless; Remote 2019-Present

•Responsible for processing requests that support the Large Enterprise and B2B Sales Teams while ensuring customer satisfaction

•Address ordering and account maintenance requests, onsite support, and maintenance requests

•Responsible for meeting and exceeding channel metrics, delivering action items in a timely fashion and working in a team work unit for the greater benefit of the channel.

•Provide accurate deliverable's under specific service level agreements while working in a compliant and ethical manner.

•Display strong communication and cross functional skills and a willingness to perform duties outside of daily tasks.

•Experience with Retail tools and systems (WFM, SFDC,OMNI,POS)

Transportation Security Officer, Department of Homeland Security; Atlanta, GA — 2014-2019

•Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft

•Performing searches, to include hand-wand and pat-down searches

•Controlling terminal entry and exit points

•Interacting with the public, giving directions and responding to inquiries

•Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations

Customer Service Representative, Time Warner Cable; Flushing, NY — 2013-2014

•Responds to customer phone inquiries regarding current services, payment processing, setting up new services, sales

•Coach agents by providing feedback from monitoring and data analysis using transformational coaching skills.

•Solving customer problems within company policies and guidelines

•Ensure customer satisfaction

•Educated team members on company products and promotions as well as competitive products and promotions.

•Meet monthly sales & performance goals

•Assisted with holding weekly team meetings to encourage team participation and foster productive learning environments.

•Motivate, coach, lead and supervise a team of approximately 6-10 agents.

•Continually reported to management with ideas to help improve processes, procedures, and work environment.

Sales Floor Team Member/Lead, Target; Brooklyn, NY — 2009-2013

•Coached and evaluated team members performance while still providing excellent customer service.

•Cross train and worked in other areas of store as needed.

•Maintained a clean, great-looking store.

•Use excellent planning, organizational and communication skills

•Maintained a clean, great-looking store.

EDUCATION

Bauder College; Atl, GA — Medical Assistant Certificate, 2010

Federal Law Enforcement Training Center; Brunswick, GA— Transportation Security Officer Training, 2015

SKILLS

Communication Skills, Analytical Skills, Computer Literacy, Interpersonal Abilities, Leadership Skills, Organizational Skills, Problem Solver, Excellent Teamwork, Critical Thinking, Attention to detail, Work Force Manager, Microsoft Office,

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