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Customer Service Front Desk

Location:
Doylestown, PA
Posted:
November 29, 2023

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Resume:

Laura Gosciniak *** Moore Ct.

Sellersville,, Pa *8960

267-***-****

ad1kaa@r.postjobfree.com

EXPERIENCE

Brite Smiles- Insurance/Front Desk/Scheduler

May 2023-Present

customer service skills, multitask 4 dr rows scheduling, greet and interact with patients, check eligibility and benefits, pre-authorizations, check annual remaining balance for the year, answer phones, check emails, scheduling using dental practice software. .

Alta Smiles, LLC-Treatment Care Coordinator

November 2022-May 2023

Be present during comprehensive consultations to understand patient treatment needs.

Ensure patients understand their treatment plan.

Handle objections to proposed treatment.

Present case fees and financial options to patients to facilitate the decision Present the treatment plan and consent. Review with patients regarding their dental benefits.

Determine dental benefit eligibility, limitations, and payment estimates Ensure patients are up-to-date on their financial obligations. Setup Virtual consultations by sending zoom links and arranging day/time to present, email all necessary treatment overview to patient after case presentation, follow-up with patients to move forward in treatment. Otolaryngology Plastic Surgery Associates

Medical assistant-Certified

October 2021-October 2022

Assists Physicians, prepare clinical rooms, input patient medical history, precertification for CT scans, MRI, etc, clean and sterilize medical instruments, schedule appointments for new patients Green Compass Global-Direct Sales Advocate

January 2020- Present

Sell CBD, Vendor events

Kathleen Herb Brower- Oral Surgery Assistant

July 2021- August 2021

Assist dr during surgeries, x-ray, sterilization, input data, take blood pressure during consultations

Green Compass Global-Direct Sales Advocate

April 2021- Present

Dr Sally Gupton, Ft. Washington PA-orthodontic assist January 2, 2020 - May, 2020

Assist the dr, scan for invisalign, change archwires, tie in, impressions for retainers/essix, pour/trim models, make essix, photos, bond attachments, Skills:

Dental software

Insurance benefits/pre

authorizations

Microsoft/Word

Excel

Outlook

Customer Svc

X-ray Certified

CPR certified

Sales

Education

Montgomery County

College, Blue Bell

Bucks County,

Newtown

elastics, remove glue material/attachments, adjust retainers, input data for appointment, x-ray, fit/cement bands, prep for bonding, sterilization Dr Adams, Doylestown PA- Orthodontic assist

October 2018-December 2019

Assist dr, lab work, Invisalign, input appts, schedule appts, prep for bonding, pour impressions, make essix, sterilization

L & M Orthodontics, Doylestown PA— Orthodontic Assist January 2017 - September 2018

Assist Doctor, answer phones, make appointments, order and manage inventory, sterilization, impressions, invisalign scan, photos, pour models, make essix retainers, x-ray, wire change/retie

Bucks County Orthodontics, Doylestown- Orthodontic asst May 2015-August 2016

Assist the dr, scan for invisalign, impressions, wire change, tie in, input data for appointment, photos, bond attachments

Dr. Anne E. O’Day, Furlong — Orthodontic Assist

October 2010 - April 2015

Assist doctor, answer phones, make appointments, inventory, sterilization, lab, pout models, invisalign scan, photos, bonding prep, adjust/bond perm retainer, fit/cement bands/appliances, impressions, x-ray Dr. Bullock, Doylestown— Orthodontic Assist

January 2005 - October 2010

Assist doctor, answer phones, make appointments, inventory, sterilization, lab, pour models, invisalign scan, photos, bonding prep, adjust/bond perm retainer, fit/cement bands/appliances, impressions



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