Case Manager Client Care

Miriam Perez

Newburgh, NY ***** 917-***-**** ************@*******.***

Summary

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring Social and Human Service Assistant supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

Skills

Collaboration and Teamwork

Client and Family Interviews

Implementing Client Care Plans

Verbal and Written Communication

Scheduling and Appointment Setting

Microsoft Office

Problem Solving

Discharge Planning

Written and Verbal Communication

Case Management

Client Home Visits

Maintaining Client Records

Crisis Intervention

SSI/SSDI Access and recovery training

Outcome Stars

Supportive Housing 2010E

Experience

Senior Case Manager, 02/2012 - 12/2022

Fortune Society – New York, NY

Collaborated with individuals and families to evaluate service delivery.

Coordinated diverse resources to facilitate total care plan.

Made appropriate referrals, monitored client services in proper time frames, sought supervisory guidance as required, documented services provided, and completed departmental billing procedures.

Assessed level of care provided to] and recommended improvements.

Supervise staff of five case managers

Conduct case conference

Housing Specialist, 02/2002 - 01/2012

Fortune Society – New York, NY

Coordinated member care through collaboration with community outreach advocates; completed health screens and utilized other resources to identify special needs members; conducted site visits and provided support for other special programs.

Facilitated program components, resources, and support services classes for providers

Provided education for members with special needs to foster compliance with program and positively impact outcomes

Developed and modified care plans in conjunction with client and managing physician

Organized and assisted members with scheduling appointments, l

Followed all HIPAA guidelines and confidentiality

Maintained thorough and accurate records outlining outcomes

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.

Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.

Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.

Oversaw housing plans for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

Helped clients find permanent or temporary housing.

Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.

Conducted home and apartment inspections to identify safety issues and needed repairs.

Calculated tenant rent amounts for director to review and develop leases .

Assisted applicants in filling out housing applications and verifying assets.

Answered client questions about lease and rental agreements and advocated on behalf of client needs.

Sought out affordable housing options and residences for people in need.

HIV Case Manager, 09/1996 - 01/2002

Fortune Society – New York, NY

To assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.

To conduct presentation once a month for the agency to New York State Correctional facilities

Assisted clients in enrolling and re-engaging in appropriate medical care.

Updated treatment plans on six month basis with latest intervention strategies and progress notes.

Documented case notes daily and coordinated follow-up for seamless case management.

Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.

Identified and developed client-directed treatment plan to monitor ongoing goal achievement.

Education and Training

Associate of Arts: Associate of Arts, 11/2013

University of Phoenix - Tempe, AZ

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