STEPHANIE

MCGRIFF

Family Caregiver,

Customer Service

Representative

Contact Information

Plant City, FL 33566

813-***-****

ad1k9r@r.postjobfree.com

Skills

Caring and well-organized Caregiver for my Parent with years of experience providing specialized, emotional care to make him feel as self sufficient as possible. It was an honor for me to be able to care for him. Over 20 years of experience in the Customer Service Industry.Excellent reputation for resolving problems and improving customer satisfaction. Professional Customer Service with a focus on providing individualized service to all customers. By recommending products and services that fit each customer's needs, support the branch to achieve its sales targets. Thorough understanding of banking regulations and compliance issues; following security and compliance procedures to protect cash and other assets.

Passionate Customer Service helping students improve their academic performance by focusing on overall comprehension with specialized tools needed in a variety of areas.

Self-motivated Customer Service, Sales Position with over 20 Years of experience of expertise in customer service, sales, inventory, stocking, cleaning, and maintaining store compliance.

Excellent reputation for resolving problems and improving customer satisfaction. Clear understanding of Problem Solving and training in Customer Service.Motivated to learn, grow and excel in this industry.

Customer Service

Sales Floor

Customer Care

Retail Sales

Bank Deposits

POS

Store Management

Companionship

Product Knowledge

Windows

Adolescent Girl Counselor

One Year and Half College,

Liberal Arts, Marketing Major

Employment History

Family Caregiver Mar 2008 - Dec 2019

Caregiver for Parent, (Father). New York, NY

From 2008 to 2019, I took time off to be full-time Caregiver for my Father. Provided companionship and conversation, stabilization and assistance with walking*Prepared meals and cleaning up meal-related items*Performed housekeeping and ran errands.

Accompany father to doctors' offices and on other trips outside the home, providing transportation. In- Home Health Care came to provide toileting and showering assistance. After his passing, I Retired in 2021.I began seeking Part-time Employment to work Remotely from Home. While searching, I came across your Company looking for Customer Service Employees. I am a People person and experienced in Customer Service. Customer Service Representative Nov 1996 - Feb 2008 HomeDepot, Inc. Lakeland, Tampa Fl

1996-1999, Home Depot Store; Front Desk Customer Service; Assisting Transactions for Customers, Floor Employees, Installers, and Contractors. 2000-2008, HomeDepot Corporate Call Center; Handled Inbound Calls from Customers, Installers, and Contractors with issues and problems of Orders. Calls were from entire East Coast side of the United States. Had to be able to listen and resolve any and all issues that came forth. Very busy and demanding position, but enjoyed helping with solving issues. Worked with Customer Care Specialists, General Managers, and Customer Service Representatives towards a highly satisfactory resolution for the customer.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured call center environment.

Assistant Store Manager Jan 1992 - Oct 1996

Payless ShoeSource, Inc. Plant City, FL

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

Provided associate level customer service, cash operations, and sales floor management.

Manage operations including merchandise management, promotional setup, loss prevention and profit improvement.

Maintained a neat and orderly stock room to facilitate identification of specific merchandise to be brought to the sales floor. Managed day-to-day activities of sales floor controlling inventory. Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommended merchandise selections.

Prepared bank deposits and change orders, planned weekly store schedules, prepared store for audits, screened and trained employees. Department Manager/Sales Associate Jan 1987 - Nov 1991 Kmart, Inc. Plant City, FL

Department Manager for Small and Large Appliances, Watches and Fine Jewelry.Promote sales and generate profit by making sure that product is processed and on sales floor within 8 hours of receipt.Maintained a neat and orderly stock room to facilitate identification of specific merchandise to be brought to the sales floor.Increased productivity through personalized customer service, gained experience with POS.Trained/supervised employees in department. Implemented merchandising techniques, and delivered quality customer service in a team-oriented atmosphere.Provided customer satisfaction with my expansive product knowledge and combination of outstanding service.Achieved high sales percentage with consultative, value-focused customer service approach -Provided personalized customer service to match every customer individualized needs.

Promote sales and generate profit by making sure that product is processed and on sales floor within 8 hours of receipt. Maintained a neat and orderly stock room to facilitate identification of specific merchandise to be brought to the sales floor. Increased productivity through personalized customer service, gained experience with POS.

Trained/supervised employees in department.

Implemented merchandising techniques, and delivered quality customer service in a team-oriented atmosphere.

Provided customer satisfaction with my expansive product knowledge and combination of outstanding service.

Achieved high sales percentage with consultative, value-focused customer service approach -Provided personalized customer service to match every customer individualized needs.

Provided excellent customer service by acknowledging the customer, identifying needs, locating merchandise while maintaining a safe shopping environment.

Bookstore Assistant Nov 1980 - Dec 1986

Hillsborough Community College Tampa, FL

While attended college, I worked at library, Setup classroom projects, setup classroom projectors and films for professors. Organized books and materials. Kept them filed in order and updated. Assisted and checked out books and materials for students and faculty. 1983-1986, Assistant Manager College Book Store.Responsible for making sure enough books and materials are available for students and faculty each semester. Corresponding with the Publishing Companies on certain textbook matters. Helping students with their financial aid to receive books and materials. Taking buy back Book options from students at the end of semester and Corresponding with Book Publishers on returns. Responsible for cash, checks, and credit card transactions.

Counselor Oct 1976 - Oct 1980

Espicopal Mission, St. Barnabas House New York, NY In charge of 10-15 under privileged teenage girls; (runaways, abused, going into foster care system). I see about their personal, mental needs and their well being. I also represent them in court. This is temporary residence for the girls.

Coordinated intake/crisis intervention services for adolescents in residential care, including conducting daily group sessions.

Provided crisis intervention and monitored daily activities. Counseled individuals regarding behavior modification, social adjustments, and vocational training.

Counseled individuals regarding behavior modification, social adjustments, and vocational

Hostess May 1975 - Aug 1976

LB Supper Club and Restaurant, Inc. New York, NY

Worked for Parties,Political Luncheons, Special Occasion Parties and Receptions. Very Popular Establishment in New York.

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