Sompong Ghee

Colorado Springs Colorado ***** ad1k93@r.postjobfree.com 719-***-****

Profile

Experience

VOLUNTEER INTERPRETER COLORADO SPRINGS, CO. JAN ‘2016 - PRESENT

· Interpret communications between staff and non-English populations.

· Followed ethical codes to protect confidentiality of information.

· Investigate and research terminology in English and the target language.

· Manage translation process to support accuracy of requested documents. CUSTOMER SERVICE REPRESENTATIVE T. ROWE PRICE COLORADO SPRINGS, CO. MAR

‘2022 – SEP ‘2022

· Addressed customers courteously using suitable methods and problem-solving skills.

· Updated and maintained database with accurate information and timely data entry.

· Maintain logs and documentation to detailed key information regarding incoming and outgoing calls.

· Issue, stop, and track checks.

· Input daily transactions into Excel Spreadsheets.

· Used job-related software to complete daily tasks.

· Assist customers with filling out the necessary forms.

· Greeted customers by name and displayed respectful attitide, developed rapport with customers to build lasting relationships.

BILLING SPECIALIST SPECTRUM COLORADO SPRINGS, CO. NOV ‘21 - MAR ‘22

· Maintained an accurate and complete billing system and process.

· Generated requests for refunds.

· Obtained and relayed account information.

· Resolved discrepancies in customer's account.

· Verified accuracy of billing statements.

· Performed general administrative tasks, such as answering telephones, scheduling appointments, and ordering movies and cable equipment.

· Troubleshoot cable and/or internet issues.

· De-escalate irate customers

CAPTIONING AGENT CAPTIONCALL COLORADO SPRINGS, CO. JUL ‘19 - JAN ‘21

· Transcribed a telephone conversation for customers with hearing loss.

· Provided excellent customer service by captioning a variety of conversations.

· Maintained customers confidentiality.

· Dictated /Captioned conversation verbatim.

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CASHIER THE PITSTOP SHRIEVER AIRFORCE BASE COLORADO SPRINGS, CO. OCT ‘18 - SEP ‘20

· Part-time cashier at a convenience store on base at the Missile Defense Agency.

· Provided efficient and courteous service to customers while building positive work relationships with customers and co-workers.

· Counted cash drawers at the end and beginning of shifts.

· Opened and closed stores when asked to.

JANITORIAL CLEANER ABM JANITORIAL COLORADO SPRINGS, CO. DEC ‘16 - APR ‘19

· Disinfected and cleaned offices, involving emptying trash, mopping, vacuuming, and dusting.

· Interacted professionally with employees and clients.

· Sanitized and cleaned equipment and surfaces.

· Trained and supervised new employees.

· In charge of ordering supplies and ensuring cleaning equipment's were in well working order. Education

Associate in science (A.S) In Computer Science Devry University Naperville, Illinois 2023 Careers and Technology CompTIA Security+ Certification Prep

· Implementing a Public Key Infrastructure

· Identifying different Cyber attacks

· Fundamentals of Security

Skills & Abilities

• Customer Engagement

• Critical Thinking

• Mathematical skills

• Adapt well with change

• Fluent in Thai and Laotian

• Microsoft Excel and Word

• Problem-solving and planning

• Organization

• Time management

• Advance Computer skills

Activities and Interests

• Enjoy volunteering to translate English for the Thai and Laotian community

• Volunteered to tutor with homework after school at Carver Elementary School

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