CHIRAG PATEL

Sr. BA Scrum Master (CSM)

Toronto, Ontario, Phone: +1-647-***-****

E-mail: ad1k8x@r.postjobfree.com

Professional Summary

Experience in business analysis, project management, data analysis, and business improvement analysis spanning 6+ years in banking, retail, telecommunications, and insurance.

JIRA experience is a plus.

Microsoft Outlook, Visio, MS Project, JIRA, and Microsoft Office (Excel, Word, PowerPoint, and Access).

Continually identify and monitor requirements-related risks, issues, assumptions, dependencies, and restrictions, and successfully manage such risks.

Strong experience in software application development projects, combined with the ability to write user stories, use cases, and both functional and non-functional requirements statements.

Gathering tactical business requirements, and collaborating with technical staff to transform them into functional requirements, enhancements, and/or the development of new applications.

Writing proficiency in business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charters, stakeholder analysis documents, user stories, current and planned processes, and streamlining system data flows

An agile Scrum environment project management experience as a certified Scrum Master. Analyze/design, implement and test software/system development processes.

Skilled in creating workflow diagrams, business process diagrams, and lanes in MS Visio.

Experience developing and executing user acceptance testing, pre-production, master test plans, and system integration testing. Leading Joint Application Development (JAD) sessions with end users, expert groups, and quality assurance teams.

Effective teamwork, time management, and multitasking skills, as well as strong verbal and written communication skills, presentation and documentation skills

Professional Experience

Sr. Business Analyst Apr 2022 - Present

TELUS – Toronto, ON

Convert business requirements into user stories in collaboration with an agile development team to produce new products.

Close collaboration with product owners to identify and comprehend the proposed system's business requirements.

Supporting the creation and utilization of test environments has ensured the greatest level of quality is achieved in updates, revisions, releases, and implementations. built transactions, written particular test cases, and developed test techniques and plans to conduct tests and verify results.

Participate actively in user testing of design elements, such as wireframes, mock ups, and inventive visualizations of the solution.

During the various system implementation phases, I offered business teams operational support as needed.

Created and documented final and intermediate processes to support business timelines.

Analyzed data, defined data between old and new systems, produced reports as needed, and documented reporting/data processes as necessary.

Before approving test cases, review test cases with QAs and offer feedback and ideas on any gaps in the test cases, such as negative testing, use case scenarios, etc.

Assist the Product Owner in determining the ideal combination of epics, features, and stories for each sprint and actively participate in prioritization tasks.

Planned deliverable implementations and change management to conform to change control requirements, adapt business processes, and provide impacted employees due notice and preparation time.

Using Jira to track and record user stories.

Used MS Visio to effectively document the business processes in their existing (As-Is) and future states (To-Be).

Developed and maintained long-term client relationships by foreseeing and resolving fundamental needs and proactively enhancing goods, services, and procedures.

Offered continuing assistance and knowledge of systems and products, diagnosing issues and helping to create solutions.

Worked in concert with the users and relevant technical teams to guarantee the prompt resolution of everyday processing problems. Maintain a high standard of quality service with minimal negative effects on the company and our customers.

Analyzed requirements to create use cases and business processes. analyzed solutions using interviews, document analysis, requirements workshops, surveys, and site visits to assess the capabilities of the current system.

Business Analyst Aug 2020- Mar 2022

Hudson Bay, Toronto

Applied the JIRA tool while working in a fully agile setting. Coordination of data migration and post migration tasks to support the expansion of fiber network services.

Effectively visualizing the process using UML and process diagrams, such as use cases and flowcharts, and explaining it to my scrum team for their understanding.

Collecting all necessary details and information by asking the product owner all pertinent, in-depth questions.

Helping and supporting the product owner by maintaining the product backlog and writing user stories with associated Acceptance criteria and Definition of Done (DoD).

Reviewing User Stories with PO to ensure they are finished, adhere to the INVEST strategy, and are prepared to be taken in the Sprint in accordance with the Definition of Ready (DoR).

Being present for all scrum ceremonies and collaborating with the scrum master to prevent time boxing and complete the sprint goal within the allotted two-week period.

Using SQL Management Studio to map tables using inner joins and extract data in excel format.

Holding one-on-one meetings, online conferences, and JAD sessions with various stakeholders; analyzing the data and developing proposals for a consistent procedure for communication, escalation, and issue resolution.

Participated in the creation of Business Process Verification Plans, conducted user tests, and prepared a user test check list manual for the UAT Phase.

Coordinating schedules while collaborating with several teams

Documenting artifacts such as Use Case Specifications and Functional Specifications, among others.

Converted business requirements into technological specs for developers after articulating them from user interviews and workshops.

Collaborating with other team members to review requirements using Activity Diagrams and Use Case Diagrams.

Conducted daily defect status and progress reports with the QA team; used Clear Quest for defect tracking to find and record any issues, functionality gaps, and new functionality requirements.

Participated in the creation of Business Process Verification Plans, performed, and prepared a user test check list manual for the UAT Phase.

Business Analyst Mar 2019- Jul 2020

TD Bank, Toronto

Coordination of planning tasks, task distribution, schedule dependencies, and progress monitoring to promote efficient data migrations.

Used business process descriptions, document analysis, and interviews with project sponsors to gather requirements.

Closely collaborated with clients to create systems needs based on accepted business requirements.

Verified that the vendor's work deliverables (SDS) fulfilled the systems requirements by reviewing and evaluating them.

Developed and updated requirements specifications using a template.

Prepare lessons learned and have retrospective sessions at the conclusion of each sprint to talk about problems encountered and how to fix them for subsequent sprints.

Conducted daily defect status and progress reports with the QA team; used Clear Quest for defect tracking to find and record any issues, functionality gaps, and new functionality requirements.

Participated in the creation of Business Process Verification Plans, performed, and prepared a user test check list manual for the UAT Phase.

Knowledge of using a UNIX server to extract data, add it to the server, rename files, and use HPQC (a tool for tracking defects). HPQC abilities to track out problems and create defect reports.

Developed product feature requests, business requirement specifications, and change requests in collaboration with business users; transcribed requirements into functional and technical requirement specifications; and used UML, activity, and sequence diagrams to model business process flows.

Business Analyst Feb 2018 - Feb 2019 Manulife Insurance

Key Responsibilities:

Used the Waterfall process when working on the project, which helped to make it successful. Stakeholders received regular briefings on work in progress and delivery estimates. I also made sure that every assignment was finished by the deadlines.

Used methodologies for BA elicitation, such as client interviews and discussions, to determine the needs of end users for the website.

Conducted one-on-one meetings, web conferences, and JAD sessions with various stakeholders; examined the data and developed proposals for a consistent procedure for communication, issue escalation, and issue resolution.

Documenting artifacts such as Use Case Specifications and Functional Specifications, among others.

Converted business requirements into technological specs for developers after articulating them from user interviews and workshops.

Working with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.

Interacted with stakeholders and facilitated communication between client and the IT department.

Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements.

Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.

Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.

Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity, and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

Participated in JAD sessions for requirement, feasibility, and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high-risk areas of the application.

Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

To identify crucial and high-risk parts of the application, I took part in JAD sessions for requirement, feasibility, and risk analysis with a variety of stakeholders, including designers, developers, QA, and management.

Worked with the QA team to review and validate test plans and test cases to make sure the finished application satisfied user needs.

Created a user acceptance test plan and test case scenarios to direct a small group of important end users in evaluating the application's user interface and functionality.

Education and Certifications

Bachelor of Science, Rajiv Gandhi University, India

Certified Scrum Master (CSM)

Entry Certificate in Business Analysis (ECBA)

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