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Mr. Sameer Suresh Geedh

Malvani Deva Co. Op. Hsg. Society,

Flat No. 101, Plot No. 36, RSC 2,

Mhada Colony, Malvani,

Malad (West), Mumbai – 400 095.

Mobile : +91-986*-**-****

Email : ad1k8t@r.postjobfree.com

ad1k8t@r.postjobfree.com

Career Objective

To work in an organization that highly values ethical behaviour towards their employees and which provides an opportunity for growth and upgrade ones skill in the information technology. Summary of Skills & Experience

Total 15+ years of experience in the areas of IT technical support, user management, system installation / administration, e-mails, networking.

Experience in Windows, Active Directory and Exchange Administration which includes user addition/deletion, password lock & unlock, etc.

Rights management and client troubleshooting.

Experience in Microsoft Exchange 2003/2007/2010/O365.

Administer file and folder permissions.

Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at multiple remote locations and effectively managing IT budgets as well as IT staff.

Handling users which include top management and end users.

Respond to the emails and tickets raised by users on time and resolve the same.

Knowledge of Windows Server 2003/2008/2012, operating system XP/7/8/10, expert diagnostic, troubleshooting and problem solving for hardware, software and OS.

Troubleshooting of Network Devices like Routers, Switches, Firewalls, etc.

Strong analytical and problem-solving methods experience in Service Desk and End User Support - Desktops, Laptops & Windows OS.

Extensive knowledge about service desk system and IT tools like Spiceworks, Zoho Desk.

Good understanding of Lync, VPN, Skype, Microsoft Teams and mobile support.

Ability to evaluate critical systems and provide solutions.

Ability to work under pressure and adapt to changing environment.

Knowledge of blackberry, Android and iOS mail configuration and troubleshooting.

Basic Experience in Citrix Metaframe Server Administration.

Good knowledge of Remote access software’s like Remote Administrator, Teamviewer, Remote Desktop Connections, Ammy, Anydesk, VNC.

Excellent verbal and interpersonal communications skills.

Vendor management.

Asset management.

Licence management.

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November 2018 – Till Date Station Satcom Pvt. Ltd. Asst. Manager – IT & Service Job Responsibility :

Self will be responsible for designing, configuration and implementation of Vessel IT infrastructure and associated solutions.

Team player working closely with cross functional teams like Sales and Service with experience in Core IT infrastructure, networking, virtualization, and security skillsets.

Experience in configuring and managing gateway devices.

Vessel IT & Attendance: Vessel IT support and attendance. Remote support via remote software and email and phone, Fleet Broadband configuration, Vessel Email System and Antivirus Configuration and Vessel IT network.

Proven skills in Remote support of IT using traditional remote tools.

Adept in Microsoft Administration

Handling more than 100+ end users.

Create and maintain SOP of new software and application.

O365 – Activate and Deactivate users and Administration in O365 exchange server.

End user support on day-to-day basis.

Good verbal & written communication skills.

Maintain essential IT operations, including operating systems, security tools, remote support, applications, email systems, laptops, desktops, software and hardware.

Track and maintain hardware and software inventory

Maintaining ticketing software Zoho Desk and Administration level support.

Assigning IT call tickets in Zoho Desk to respective location engineer & team members.

Vendor Management

License Management

IT Asset Management

June 2017 – October 2018 RIT Inc. IT Servicedesk Support Manager Job Responsibility :

Providing 2nd line support for email administration which includes user addition, changes and deletes, password lock & unlock. Rights management and client troubleshooting.

Have a proactive ability to manage, rectify and solve any problem related to IT.

Handling more than 200+ end users.

Applies and adheres to company policies and procedures.

Understand and able to work to agreed Service Level Agreements (SLA).

Configuration of Email Clients & troubleshoot.

Create and maintain SOP of new software and application.

Setup projector unit for meeting and training.

Good understanding of Lync, VPN, and mobile device support.

Handing users query on daily basis. Like email issues, application, hardware & software issues, network issues, logging issues, etc….

Asset Management - Maintain location wise asset details with detailed configuration / specifications (both hardware & software).

Testing of the new hardware and new application.

Participate with fellow engineers in a revolving on call schedule. 3

Remote support to users.

Knowledge of mobile device configuration (iOS, Blackberry & Android).

Troubleshooting and installation of Desktops, Laptops, Printers & Scanners.

Installation & troubleshooting of all MS windows operating systems (Win XP, 7 & 10).

Knowledge of Windows installation and application troubleshooting

Installation / re-installation, upgrades and patches for desktops & laptops. 23 December 2015 – 12 May 2017 Selandia Ship Management (India) Pvt. Ltd. Global IT Supportdesk Manager

• Team Management: - My team consists of 5 members located in Mumbai (4) & Singapore (1). We together handle 350+ employee IT related problems (for e.g. Outlook, Exchange, Ms-Office, Application, Software, Desktops & Laptops, VPN, Scanner & Printers, etc.) across the globe.

• Performance Management: - Reviewing team’s performance on a quarterly basis. Setting up objectives and milestones for myself and the team. Ensuring that the set goals are achieved in time and in the most effective manner.

• Processes & Workflow: - Defining processes and workflows to ensure the best possible output in the least amount of time with no risk.

• Asset Management :- Maintain location wise IT asset details with detailed configuration / specifications (both hardware & software).

• Service Now Administration: - I am one of the administrator for the ServiceNow tool which we use for Incident Management, Change Management, Knowledge Management, etc. I was the core member of the team while implementing this tool in our organization.

• Vendor Management: - Bringing transparency in the whole procurement process. Ensuring that the company ethics and policies are followed at all times.

• Escalation Management: - Providing support to the team and handling the escalation efficiently.

• 24 x 7 Support: - Implemented process to ensure that my team is able to provide 24x7 support to all employees and made sure that the process does not affect personal life of my team members. Create and maintain SOP of new software and application. Troubleshooting and installation of Desktops, Laptops, local and network Printers & Scanners. Installation & troubleshooting of all MS windows operating systems (Win XP, 7 & 10). Backup of servers Daily, Weekly & Monthly in Symantec Backup Exec 11.0. Solving Exchange server 2010 related issues

(Creating Public Folders, Distribution List, Email forwarding, Exchange account disable/enable, Mailbox size setup, Achieving left users mailbox, Create PST, etc.). Create and maintain SOP of new software and application. IT Asset Inventory of desktop, laptop, printer, scanner, UPS and servers. Logged faulty sever part complaint with IBM and replaced the part as per SLA. Maintain the AMC of Servers and UPS and renew before the time of expiry. Managing networks by Name Resolution, assignment of IP addresses (DHCP), configuration of Parameters and IP protocols

(TCP/UDP ports). Assign user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company’s policies. Project Handle :

Upgraded OS Windows 7 Desktops & Laptops of around 450+ users to Windows 10.

Join new domain of Desktops & Laptops of around 450+ users, due to change over of domain name to new company domain.

4

October 2014 – December 2015 Grassroot Technologies IT Support Desk Manager Job Responsibility :

Providing 2nd line support for email administration which includes user addition, changes and deletes, password lock & unlock. Rights management and client troubleshooting.

Have a proactive ability to manage, rectify and solve any problem related to IT.

Handling more than 600+ end users.

Applies and adheres to company policies and procedures.

Understand and able to work to agreed Service Level Agreements (SLA).

Configuration of Email Clients & troubleshoot.

Create and maintain SOP of new software and application.

Setup projector unit for meeting.

Handing users query on daily basis. Like email issues, application, hardware & software issues, network issues, logging issues, etc….

Asset Management - Maintain location wise asset details with detailed configuration / specifications (both hardware & software).

Testing of the new hardware and new application.

Participate with fellow engineers in a revolving on call schedule.

Remote support to users.

Knowledge of mobile device configuration (iOS, Blackberry & Android).

Troubleshooting and installation of Desktops, Laptops, Printers, Plotters & Scanners.

Installation & troubleshooting of all MS windows operating systems (Win XP, 7 & 8).

Knowledge of Windows installation and application troubleshooting experience (eg: MS Outlook/Outlook Express).

Installation / re-installation, upgrades and patches for desktops & laptops. August 2012 – September 2014 Openview Technologiess Pvt. Ltd. Senior Engineer - Global IT Support Desk

Job Responsibility :

Providing 2nd line support for email administration which includes user addition, changes and deletes, password lock & unlock. Rights management and client troubleshooting.

8 numbers of IT helpdesk support engineers are handled by me.

Have a proactive ability to manage, rectify and solve any problem related to IT.

Handling more than 750+ end users.

Applies and adheres to company policies and procedures.

Understand and able to work to agreed Service Level Agreements (SLA).

IT vendor co-ordination as per requirement. Vendor Management.

Configuration of Email Clients & troubleshoot.

Create and maintain SOP of new software and application.

Setup projector and video conference unit for meeting.

Conducting video conferencing with regional offices by using VC device Cisco MX 200.

Handing users query on daily basis. Like email issues, application, hardware & software issues, network issues, logging issues, etc….

5

Asset Management - Maintain location wise asset details with detailed configuration / specifications (both hardware & software).

Prepare and maintain inventory of hired equipment and services.

Testing of the new hardware and new application.

Participate with fellow engineers in a revolving on call schedule.

Knowledge of mobile device configuration (iOS, Blackberry & Android).

Troubleshooting and installation of Desktops, Laptops, Printers, Plotters & Scanners.

Installation & troubleshooting of all MS windows operating systems (Win XP, 7 & 8).

Upgraded Desktops & Laptops OS from XP to Win 7 & 8 of Mumbai location end users.

Knowledge of Windows installation and application troubleshooting experience.

Installation / re-installation, upgrades and patches for desktops & laptops.

Admin level & Assigning IT call tickets in Spiceworks 7.2 to respective location engineer & team.

Worked in offshore (Mumbai High) for various vessels to setup of VSAT Links, INMARSAT links, vessel office networking and printer and desktop setup.

Setup free guest WiFi facility for employees and guest. December 2008 - July 2012 OMCI Shipmanagement Pvt. Ltd. Sr. System Administrator Job Responsibility :

Network setup and administration for a minimum of 150 desktops & laptops users including 12 servers in Windows 2003 and Windows XP & 7 environments.

Worked on Active Directory 2003 (Creating FSG Groups, New Users, DHCP, etc..)

Worked on Exchange 2003/2007 & Google apps (Creating Exchange new user, Setup exchange account, Create DL groups, Exchange other issues, etc..).

Developing and managing operational & projected budget and monitoring expenditures.

Monitor all Internet and downloading activities in firewall (Fortigate 110C).

Knowledge of remote softwares like Remote Administrator, Teamviewer, Ammy.

Daily Backup of HP Servers in HP 1x8 G2 tape autoloader.

Knowledge of Blackberry, iOS & Android mail configuration and troubleshooting.

Managing the asset, Documenting, SLA, and maintaining vendors and Business Partners.

Designing / Implementing and maintaining the company’s Networks, Security and Disaster Recovery Systems.

Conducting personnel actions such as hiring, evaluating and counselling.

Collaborating with users to determine quality of service and to identify needs.

Providing technical leadership to helpdesk operation for better support

Managing the enhancements, patches and upgrades (virus protection) to systems and application software’s.

Researching and making recommendations on software and hardware products and services.

Planning and implementing the backup / restore policy and managing backup locations for disaster recoveries.

To developed, maintain, and configure the network to adapt to the evolving needs of stability, security, and emerging technologies.

6

Identification, Installation and configuration of different software as per organizations needs.

Develop and maintain intranet based website for the company using various technologies.

Enforce security policies, comply with regulations & ensure continuous operations to achieve business efficiencies.

Forming alliances with software, hardware, satellite communication, internet service providers and other specialist service providers which will facilitate the successful execution of projects.

Implementing methodologies to provide a better solution, faster and cost effective.

Managing the Team to provide support and develop the internal applications.

Conducting video conferencing with regional offices using POLYCOM VSX-7000.

Rigorously create and maintain documentation for all processes and procedures.

Good knowledge about MS Office products like MS Office 2003/2007, Outlook, etc.

Vendor management.

Backup Products Like: Symantec Backup Exec. 12.5

Citrix Metaframe Server Administration.

Project Handle Project Name : OMCI New office set up

Setup a new office from construction site.

Provide complete infrastructure setup and support to more than 100 employees.

Installation of new 50 desktops and 25 laptops with required applications and softwares.

Manage client’s infrastructure which includes data center setup, hardware setup, Voice setup, Application setup.

Vendor interaction.

Documentation of enticed project and making of inventory of hardware and software.

MPLS Line setup & shifting.

July 1997 - December 2008 TORM Shipping India Pte. Ltd. System Administrator Job Responsibility :

Network setup and administration for a minimum of 250 desktops & laptops users including 10 servers in Windows 2003 and Windows XP environments.

Design and implementation of Lotus Domino server 7.0.

Liaision with vendors for the procurement & evaluation of new Pcs, in-house Software, and networks applications.

Implementation of Firewall, VPN, Intrusion Management Framework, Managed Services.

Liaision with vendors for facility Management service (HP, IBM), ISP Service providers.

Worked on Active Directory. (Creating Users, Group Policy, DHCP)

Conducting video conferencing with regional offices and clients using ISP lines.

Implemented standard email system.

Installation of Win NT Server/2000/2003, DCHP Server, Printers & LAN.

Providing technical support & resolving various systems & network issues.

Implementing antivirus software and managing it centrally through remote management. 7

Respond to the emails and tickets raised by users related to Windows Server operations and work towards closure

Installation of Desktop, Laptop and configure the Network, Printers & Scanners, Backup and recovery.

Providing technical support & resolving various systems & network issues. EDUCATIONAL QUALIFICATION

Passed S.S.C in March 1991 from Mumbai University.

Passed H.S.C in March 1993 from Mumbai University. COMPUTER COURSES

Completed ‘Diploma in Computer Operating’ course from Gala Computer Class in year 1995 with ‘A’ Grade.

Completed ‘Diploma in DTP’ course from Near Multimedia in year 1997 with ‘A’ Grade. TECHNICAL SKILLS

Operating Systems: Windows XP, 7 & 8, 10, Windows NT, 2003, 2008 & 2012 Server

Mail Server: Microsoft Exchange Server 2003/2007/2010, Postmaster, Google Apps TRAINING ATTENDED

Training of Lotus Domino 7 System Administration Operating Fundamentals from IBM.

Training of Aconex Advance Certification Programme from Aconex. TYPING SKILLS

Completed English typing course 30 WPM in May 1994 from Bureau of Government.

Completed English typing course 40 WPM in May 1995 from Bureau of Government. PERSONAL DETAILS :

Date of Birth : 15th May 1975

Languages : Marathi, Hindi & English

Marital Status : Married

Passport No. : H-0807290

I hereby declare that all the information furnished above is accurate to the best of my knowledge and belief.

Date:

Place: Mumbai

(Sameer Geedh)

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