Customer Service Success
Resume:
Scott Ladwig www.linkedin.com/in/RScottLadwig
Midland, TX 79703 • 432-***-****
********@*****.***
Qualifications Summary
Detail-oriented and performance-driven professional with enthusiasm to leverage transferable skills for driving revenue growth through strategic sales initiatives and exceptional technical expertise. Direct Sales-Construction and Engineering Services
Adept at closing numerous high-value deals, exceeding set sales targets, and maximizing profitability.
Excel at leveraging analytical mindset to identify opportunities and craft tailored solutions to address clients' complex business challenges.
Customer Success & Relationship Building
Demonstrated success in delivering exemplary customer service by meeting client requirements.
Instrumental in devising and deploying client engagement strategies to ensure maximum retention.
Service & Automation Technician
Proficient in diagnosing and resolving complex issues related to automation systems, machinery, and equipment.
Skilled in implementing preventive maintenance strategies and conducting thorough equipment inspections to ensure peak performance.
Key Strengths
Diligent individual with strong multitasking, problem- solving, project management, and organizational skills.
Passionate about helping other individuals and cultivating strong relationships with clients of diverse backgrounds. Professional Experience
Patriot, Expanse, Alterman, Di-Troll, Saulsbury, Twin City, Caddo, Newtron, TX, WY, LA 2019 – 2023 Journeyman Electrician – Petrochemical, Manufacturing, Biofuels-Industrial Electrical Construction Shell, Chevron, EOG, Plains, Tesla, Air-Liquide’, Exxon Mobil projects Performed installation, maintenance, and troubleshooting activities on electrical systems and equipment to ensure optimal performance and longevity. Conducted routine inspections and assessments of electrical systems to identify potential hazards and improvement areas. Troubleshot electrical issues and diagnosed electrical problems using appropriate testing and diagnostic equipment.
● Collaborated with project managers and supervisors to develop daily project schedules, estimate labor and material requirements, and ensure timely completion of tasks while incorporating cutting-edge technologies and executing efficient installations.
TechnipFMC, Odessa, TX 2016 – 2019
Field Service Technician – Oil and Gas-Custody Transfer EOG, Plains Pipeline, Exxon Mobil projects
Performed maintenance, installation, and troubleshooting activities on custody transfer measurement equipment in field. Diagnosed and resolved technical issues related to custody transfer systems, including flow computers, flow meters, provers, samplers, and analyzers. Ensured adherence to health, safety, and environmental regulations during field operations, implementing necessary precautions and procedures. Reduced uncertainty and eliminated bias increasing flow measurement accuracy.
● Developed exceptional technical skills for rebuilding PD, Coriolis, and ultrasonic meters. Page 2 2
● Optimized field service operations for measurement quality equipment for liquid and gas dynamic custody transfer.
● Provided on-site training and technical support to customers, addressing inquiries, and offering guidance on equipment selection, operation and maintenance best practices. Diversified Detection Services, Odessa, TX 2015
Automation Technician/Contractor – Oil & Gas Automation-Water Injection Occidental Petroleum, Permian Basin, Texas
Calibration, testing, service and commissioning of gas and flame detection systems. Maintenance and installation of automation equipment for oil and gas water injection systems. Assisted in commissioning and start-up of new solar and battery control systems for water injection facilities. Supervised and analyzed system performance, identified anomalies, and executed corrective actions to ensure efficient/reliable operation.
● Implemented efficient automation troubleshooting, installation, maintenance testing strategies.
● Optimized operations within 360-square-mile service territory, including numerous oil and gas wells, water injection stations, and gas plant facilities. Upgraded radios, and solar powered electronics, by collaborating with remote systems analysts and engineers in Houston.
Additional Experience
Licensed Property Insurance Adjuster – Alacrity Solutions Group, San Antonio, TX Direct Sales/Construction Estimating/Project Management – Commercial/Residential Insurance Restoration Projects- Minneapolis, Chicago, Cincinnati, Boston, Phoenix
CAD Designer – Fire Protection, Reliable Fire Protection, Little Rock, AR., Service Fire Protection, Minneapolis, MN Licensed Fire Protection Contractor – Fire Sprinkler Design/Sales/Estimating Services, Minneapolis, MN Education & Credentials
Bachelor’s Degree-Industrial Management
Milwaukee School of Engineering, Milwaukee, Wisconsin Industrial Safety Training Council Certificate, 2023 TWIC Credential, 2023
OSHA 10 Certificate, 2021
Texas All-Lines Insurance Adjuster License, 2020
Xactimate Level II Certificate, 2020
Rope Access Training School, 2020
Odessa College, AAS-Electrical Instrumentation, 2015 Tyco SprinkCAD Computer Assisted Design Certificate, 2005
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