Customer Service Supply Chain

JENNIFER FERNANDEZ

*** ******* ****

Davenport, Florida 33897

Home 813-***-****)

Email: *********@*****.***

Objective

An innovative professional with a proven track record of success seeking a position in an organization that recognizes and rewards initiative and leadership potential.

Professional Experience

Work History

CEVA March 2015 – Present

- Contracted Services Coordinator

Assist CEVA Line Haul Recruiters with recruiting efforts via local communication with ICs and/or potential driving candidates.

Assist with Driver Qualification process via local communication with ICs and/or their subcontractors.

Pay contractors via Movement order #s through Pay tariff in place.

Assist contractors and sub-contractors in maintaining documents up to date to avoid them from falling out of the system and disrupting their workflow.

Maintaining TSA exams up to date

Entering STA’s online and making sure correct documents are obtained so there aren’t any interruptions.

-Domestic Specialist

Assure timely pick-ups, recoveries, deliveries.

Convey pending work and/or unresolved problems to the next shift personnel.

Support in other projects proactively

Ensure outbound trucks get loaded in a timely manner.

Close out Manifest at the end of the night with what was scanned into the outbound truck.

Place seals onto the truck once bolted shut.

-Supply Chain Specialist

Answer inbound and Outbound calls.

Schedule Customers for delivery

Address any concerns customer may have regarding their delivery.

Convert Ecolab bills for the Ecolab drivers.

Create Movement order numbers for the Ecolab drivers.

Create hawb bills for the Ideal account.

Diversified Maintenance Systems 2014 - 2015

Customer Service Representative

Proactively identifying, contacting, and engaging qualified candidates who are highly efficient and dedicated subcontractors for clients in search of a cleaning crew.

Data Entry Technician-

Attention to detail.

Organization.

Time management.

Research and data collection

Lowe’s

During my tenure at Lowe’s of Tampa Palms and Davie Florida, I have worked in different capacities and utilized different skills, resulting in increased knowledge and job expertise.

2002– 2015

-Team Leader

Providing excellent customer service.

Assist as a Department Manager when needed.

Providing support and coordinating teamwork activities.

Leading by example by adhering to all company policies and procedures

EDUCATION

2018 Associate of Arts Degree - Hillsborough Community College

SKILLS

Efficient on: Excel - Windows NT - Power Point – Microsoft Word – Outlook

Bilingual (English-Spanish) Verbal, Reading and Written

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