Kelly Anne Vandegrift

**** *. ******** ****** #*** Wichita Ks. 67217

316-***-**** / ad1k80@r.postjobfree.com

Summary

Able to quickly identify and fix problems, ability to empathize with patients, goes above and beyond to make patients feel comfortable and welcome when they come to the office.

Handling of office logistics with professionalism and efficiency,

Management, payroll, and Human resources practices.

Knowledge of Medical Terminology

Experience with high volume calls

Experience in De-escalation, and conflict resolution

Problem solving skills

Knowledge of medical office and insurance practices and adherence to these policies.

Flexible and adaptable to change.

Punctual and dependable.

Detail Oriented.

Enjoys working in a fast-paced environment

Skills and Qualifications

Proficient with EXCEL, MS office, Windows XP, Windows Vista, Windows, Knowledge and proficiency in Medical Programs such as NEXGEN, PDS, and MEDITECH. Knowledge of general office equipment, printers, faxes, phones, etc.

Have world with Salsforce, and QMeis computer systems

Work Experience

Faneuil Call Center. June 2022- February 2023

CSR for Contract a LA Care Insurance in the state of California

First line of contact for members

Show understanding, and empathy to callers issues.

Answer busy queue in a timely manner, comfortable with back to back calls

Assist members with plan info, eligibility

Assisting members in finding referrals,and Authorizations

Assisting members with status of claims

Assisting members locate, and assign Primary Care Physician, or Specialist that would be covered under the plan

Detailed documentation for member accounts.

Adhering to QA requirements, and consistently obtaining high scores.

Demonstrated the ability to assist, and De escalate Irate members, and end the call with the member satisfied most of the time.

Grace Med, March 2014 - January 2015

PATIENT SERVICES REPRESENTATIVE

Answered a steady stream of phone calls,

checking in and out of patients,

verifying insurance and obtaining referrals,

scheduling out-patient appointments,

taking payments for services.

Responsible for maintaining cleanliness of the office

Citywide Mortgage, November 2011 - July 2013

OFFICE ADMINISTRATOR [Sept. 2012 - July 2013]

Answering and Transferring phone calls, to the right department.

In charge of Office supply inventory and orders.

Scheduling Signing and Closing appointments.

Preparing legal Mortgage loan and Closing Documents.

BRANCH COMPLIANCE OFFICER

Responsible for re-vamping, e filing, bringing company records from the past decade up to date

and in compliance with state and federal banking commission laws.

Maintaining, compliant file records for confidential loan applications for home mortgage loans.

Entering client credit information, pulling credits on clients.

Entering payroll semi-monthly.

Screening potential applicants, interviewing, hiring, of new employees.

Supervising over the telemarketing department, in between managers.

Making deposits for loans closed.

creating reports for profit and loss, and performance of loan officers, and telemarketers.

Processed home loan paperwork, assisted in getting all necessary information required to successfully close a home loan, in a professional, confidential and compliant manner.

ASSISTANT TO THE BRANCH MANAGER

Run personal errands

Clerical work for his own personal landscaping business, as well as the business at hand

Made invoices and, wrote up bids for his personal business,

Contacted clients, to discuss bids for landscaping contracts.

Personally, I took care of his bills and Finances.

TELEMARKETING, Nov. 2011 – Sept 2012

Make outbound calls taking credit applications over the phone regarding mortgage refinancing.

Training new employees, and updating Scripts

Cardiovascular Consultants of Kansas PA, April 2010-February 2012

RECEPTIONIST

Responsible for making sure patients have a professional, confidential, positive Physician visit.

Working closely together with Physician’s and clinical staff to thoroughly maintain accurate, swift, and proper medical care of patients

Answering and triaging phone calls, Check in and out of patients.

Preparing Patient charts for upcoming visits.

Obtaining Insurance Referrals and Prior-Authorizations for proper testing, scheduling, medications and procedures.

Scheduling of all appointments, tests, procedures, both in-patient and outpatient at various hospital’s and sites. Depending on patients’ needs availability and insurance options. For my assigned Team Physician, MA, RN, PA/ARNP.

Taking messages for Nurses, MA, PA, ARNP and MD’s, while properly handling confidential patient information in compliance of HIPAA

Assisting clinical staff, with whatever support is needed.

Working hard and respecting others for a professional work environment that will make co-workers as well as patients feel at ease

Showing patients Care, and Empathy no matter the situation. Put myself in their shows, and treat them how I would want my own family to be treated

Education

2012 B STREET INTERNATIONAL SCHOOL OF HAIR DESIGN.

2008-2010 Attended classes- Butler Community College

2003 Graduated: Upper Cape Cod Regional Vocational School

Employment Gap

February 2015-present

I gave birth to my first child and have been a stay at home parent ever since. My youngest is starting Kindergarten, and will be in school full time.

I have more free time in my hands to work now at this stage of my life, and am excited to get back to it.

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