Michelle L. Flanagan

*** ***** ***** ****, #*** Casselberry, FL 32707, 321-***-****, ad1k7w@r.postjobfree.com

QUALIFICATIONS PROFILE

Versatile, engaging, and dynamic professional with both a strong administrative background as well as track record of success across multiple industries. Areas of strength include, proficiently managing and executing a range of high-level initiatives, superior communication skills with clients, guests team members, collaboration with achieving company objectives as well as determining optimal solutions to current challenges. Currently looking to utilize extensive knowledge base and previous accomplishments in a challenging administration role for a solid organization.

CORE COMPETENCIES

Disciplined and Focused ~ Bright Solutions Provider ~ Developer / Improver ~ Skilled Liaison ~ Cool and Effective under Pressure ~ Superior Organizational Skills ~ Dedicated Work Ethic ~ Client / Customer Focused ~ Scrupulous Attention to Detail

Project Management

Email Management

Calendar Management

Written Correspondence

Delegation/Follow-Up

Multi-Line Phone

Confidential Record Keeping

Spreadsheet Management

Research/Project Briefs

PowerPoint Presentations

Vendor Communications

Filing Systems

Expenditure Tracking

Database Management

Supply Ordering

Meeting Minutes

Invoice Tracking

Timesheet Tracking

Records Management

Deadline Driven

EDUCATION

North Florida College for Medical Coding & Billing Specialist Program (Online,2022-2023)

PROFESSIONAL HIGHLIGHTS

MADISON PUBLIC LIBRARY, (Madison, FL) Library Aide/Assistant Youth Coordinator 2010-2011

Processed inter-library loan and World Catalog requests. Instructed patrons on the use of equipment, resources and assisted in location of resources/materials/ internet and catalog searches. Posted fees, reconciled, balanced drawer’s ledgers, prepared deposits and daily reports. Managed full circulation desk duties. Conference rooms scheduling and computer room reservations. Maintained indexes, guides, book notes, bulletin boards, and search aides. Co-led youth presentations, literacy, and high impact events.

WALKER & ASSOCIATES PA, (Maitland, FL), Receptionist/Office Assistant 2007-2010

Provided seamless support to meet team member’s needs. Entrusted by Office Manager to handle special rush assignments and filing court and subsequent documents within a deadline sensitive period. Conserved management’s time by drafting correspondence, letters, author office memo. Requested additional functions; initiative spared company from hiring temporary help during short-term absences of staff. Ensured office equipment ran smoothly and properly, managed inventories and office supplies. Updated in-house database of past projects and budget code index to be used for prequel of bidding new projects. Copied and assembled multiple schematics, blueprints, and submittals of projects, under tight time and deadline. Implemented web-based time-tracking solution that monitored field teams through tracking hours, and level of completion

SAVANNAH COURT (Maitland, FL) Front Desk Receptionist (First Point of Contact) 2006-2007

Greeted all visitors in a professional and pleasant manner. Received incoming calls and ensured questions and needs were directed to appropriate person. Distributed all facility mail and visitor log. Assembled brochures. Office supplies template price list. Performed calendar, task, and project list the for management, providing continuous support to office team resolving pressing issues, prioritizing assignments, promoting smooth workflow; Exhibiting exceptional “start to finish” project administration and multitasking skills.

ABC FINE WINE & SPIRITS, (Winter Park, FL), Sales Associate/Key Holder 2004-2006

Build and retain loyal guest base by hands-on sales techniques, personal service, sales promotions, and upselling suggestions. Accurately balance cash drawers; prepare daily/open/close reports and deposits.

SCREEN SURGEON, (Orlando, FL) Front Office Coordinator 2003-2006

Handled phone, mail, and fax communications, greeted visitors/clients/vendors, and scheduled appointments. Promptly responding to various internal and external inquiries. Maintained office supplies, monitoring invoices and authored office memos.

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