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Customer Service High School

Location:
Westhampton, NY, 11977
Posted:
November 30, 2023

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Resume:

George Modica

** *. ******** ****, **** Moriches, New York, 11940, US

631-***-****

ad1k7e@r.postjobfree.com

Expert at resolving both simple and complex financial issues. A track record of consistently generating referrals and maintaining high closing rates. Proven track record of creating and managing solutions for small business banking clients. A track record of consistently generating referrals and maintaining high closing rates. Communication, multitasking, and planning skills are all important. Good sales and customer service skills, as well as a thorough understanding of bank products and services.

Professional banker with exceptional attention to detail and a high level of integrity. Organizational, relationship-building, and documentation skills are exceptional. Executive with a track record of increasing revenue and customer acquisitions. Manager with a keen eye for detail and the ability to make quick decisions. Experience management

Security understanding

Trust funding

Customer service

Multi-Task Management

Risk mitigation

Sales

Customer relationship management

Cross-selling expertise

Account audits

Strategic planning

Staff training

ATM balancing

Account servicing

Loss prevention

Customer service-oriented

High School - 1975

Patchogue-Medford High School - Medford, NY

Some college (No degree)

Suffolk County Community College - Eastern Campus - Selden, NY 1. Customer resolutions.

2. Team trying and mentoring.

3. Professional standards.

4. Multi-tasking.

Professional Summary

Skills

Education

Accomplishments

Roslyn Savings Bank - January, 2000 to December, 2010 George S Modica - East Moriches, NY

Assistant Branch Manager

Opened new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.

Was able to understand and apply sales techniques to open, develop, and close sales, as well as generate product interest by actively cross-selling products and services to customers. Followed established security procedures and immediately reported any potential fraud or safety violations to management.

Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers.

Checked compliance with applicable terms and conditions while performing loan servicing functions. Consistently exceeded sales goals in new accounts opened and new SBLI sales and annuities. Balanced the teller drawers and the cash in the ATM. Maintained strict financial controls by keeping funds secure and transferring funds accurately. Established risk management policies to prevent bank losses. Wholesale Manager - May, 1990 to January, 2010

Pep Boys - Bay Shore, NY

Developed a hands-on training program for newly hired employees to familiarize them with company policies and procedures as well as their specific job responsibilities. Looked for new vendors in order to expand the range of products available in store locations while also lowering costs through strategic contract negotiations. Interacted with vendors, store managers, and other stakeholders to maintain on-time deliveries. Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Sales Manager - May, 1983 to May, 1990

Combined Life Isurance Company of NY - Latham, NY

Developed and implemented sales training and processes to achieve positive results. Kept existing customers and expanded my customer product line by 10% and sales volume significantly.

Improved hiring processes by identifying and hiring top talent, training new team members on best practices and protocol, and managing employees to ensure maximum productivity. Assist subordinates in improving their performance by motivating, encouraging, and debating ideas. Facilitated sales calls with team members to set sales and customer retention targets had the highest rate of retention 93%.

Work History



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