PM PAOLA MARQUEZ

ad1k78@r.postjobfree.com 310-***-**** Houston, TX 77069

PROFESSIONAL

SUMMARY

Educated professional offering 10+ years of experience streamlining processes and managing talented team members. Organized, dynamic, resourceful, and known for simultaneous office functions. SKILLS Handling Customer Complaints

Coaching and Mentoring

Performance Management

Recruitment and Hiring

Schedule Coordination

Team Building

Microsoft Office Suite

Quality Assurance

Staff Development and Training

Report Preparation and Analysis

Decision Making

Honesty and Integrity

Verbal and Written

Communication

Microsoft Office

Documentation and

Recordkeeping

Adaptable and Resilient

Multitasking and Prioritization

Spanish Fluency

Program Development

Meeting Coordination and

Support

Contracts and Vendor

Agreements

Administration and Operations

Cross-Functional Collaboration

WORK HISTORY Hearings Coordinator CrestSSD - Houston, TX 01/2019 - CURRENT Developed and implemented variety of innovative policies and strategies to build hearings department.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Gathered and organized materials to support operations. Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.

Entered data, generated reports and produced tracking documents. Coached employees through day-to-day work and complex problems.

Entered and maintained departmental records in company database.

Led comprehensive staff member training covering key topics. Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities. Maintained master schedule and set up appointments. Controlled expenditures and worked with accounting department to manage budgets.

Oversaw project logistics using industry expertise and independent judgment.

Sales Associate Forever 21 09/2009 - 04/2022

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Worked alongside retail representatives to enhance product presentations and advertising collateral.

Case Manager MedData - Houston, TX 06/2015 - 01/2019 Demonstrated respect, friendliness and willingness to help wherever needed.

Proved successful working within tight deadlines and fast-paced atmosphere.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

Office Administrative Assistant The Woodlands 03/2014 - 12/2014 Endoscopy Center - The Woodlands, TX

Provided clerical support to company employees by copying, faxing and filing documents.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Responded to inquiries from callers seeking information. Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Transferred and directed phone calls, guests and mail to correct staff members.

Maintained office supplies inventory by checking stock and ordering new supplies.

Recorded expenses and maintained accounting records. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.

Collect patient and client documents and information upon referral. Mobile Insurance Agent APAC Customer Services - 02/2013 - 03/2014 Houston, TX

Met with customers to provide information about available products and policies.

Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Administrative Assistant Merry Maids - Torrance, CA 01/2011 - 03/2013 Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled client correspondence and tracked records to foster office efficiency.

Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Coached new employees on administrative procedures, company policies and performance standards.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Scheduled appointments and handled calenders for senior leadership.

EDUCATION High School For Recording Arts, Hawthorne, CA 06/2009 High School Diploma

Microsoft office training.

Professional development in graphic design, information technology, and filmmaking.

Professional development in script writing. Certified by "The Scripted Guys".

Professional development in cosmetology.

LANGUAGES Spanish

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