Amanda Goulding

*** **** ***** **

Hazel Green, AL 35750

256-***-****

Qualifications:

Self Starter with multi-tasking abilities having over 19 years broad based progressively responsible experience in:

Billing System Managment tied to Corporate Acquistion, Accounts Receivable/Collections* Financial/Variance Analysis* Contract negotiation* Accounts Payable

Functions* Customer Service* Payroll* Budgeting* Internal Controls/Cash Security* Forecasting

EMPLOYMENT:

COMCAST CABLE

Current: Retired from Comcast Cable, Jan 1,2018 to present.

Senior Regional Billing System's Analyst, Feb 2009 - Dec 31,2017

Received, reviewed and implemented requests for the creation/changes to Reporting Centers, Rates Rate Codes, Marketing Campaigns and Messages from Internal Customers

in an efficient manner so as not to cause unplanned revenue impact. Successful 2209-2010-2011-2012-2013-2014-2015-2016 Area wide Residential and Commercial Rate Increases

for 14 Systems with a 3.5 million subscriber footprint. Involved with new service and product launches; software upgrades; conversions; merges. Regional and Divisional

Standardization Projects. Monitored statement production processes to ensure they followed critical timelines so as to ensure timely billing statements for subscribers.

Responsible for on-going maintenance, clean up and re-organization of the Billing System to provide validity to end users and database integrity. Assisted with management

and oversight of Billing System revenue/subscriber assurance and audit compliance on a daily, weekly and monthly basis. Analyzed reports and Billing Systems data to assist

Business Operations, Finance and Marketing.

Blue Ridge Area Lead Billing System s Analyst (Formerly Adelphia) Sept,2008 to Feb, 2009 - Charlottesville, VA

Received, reviewed and implemented requests for the creation/changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from Internal customers

in an efficient manner so as not to cause unplanned or impact revenue. Implemented and managed the successful 2008 and 2009 Area Wide Residential Rate Increases

for 280K subs. Involved with new service launches; software upgrades; conversions; merges; Area, Regional and Divisional Standardization Projects.

Monitor the statement production processes to ensure they follow critical timelines to ensure timely billing statements for subscribers;

Responsible for on-going maintenance, clean-up and re-organization of the billing system to ensure validity to end-users and database integrity.

Assist with management and oversight of Billing System revenue/subscriber assurance and audit compliance on a daily, weekly, monthly basis.

Work closely with departments to create the queries, design reports to assist them in meeting reporting requests from Local, Region and Division levels and to assist

them in improving efficiencies and perform ad-hoc reporting through Cable Data and the Data Warehouse.

Fulfilled daily, weekly, monthly and special internal customer requests for reporting/metrics surrounding the business in a prompt and timely manner.

Analyzed reports and billing system data to assist Business Operations, Finance and Marketing.

Provided support on the data and internet platforms as required. Assisted in projects that required mass changes to the DDP billing system.

On going clean up of the financial reports through rate code consolidation and rate code deactivation to support QA and Revenue Assurance.

Blue Ridge Area Billing System s Analyst (Formerly Adelphia) January 2007 to Sept, 2008, Charlottesville, VA

Involved in the Support for many areas of the business. Billing System, reporting Data Warehouse, access to the billing system.

Managed user access to the Billing System for system personnel for 11 systems. Received and reviewed requests for the creation

or changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from various customers. Implemented and managed

the successful 2008 Area Wide Residential Rate Increase. Involved with new service launches, software upgrades, conversions and merges,

the goal of the position is to complete changes to the billing system with no unplanned customer or revenue impact. Position provides 24/7

support as required. Monitored the statement production processes to ensure they followed timelines, errors and RCDs corrected

immediately. Responsible for on-going maintenance, clean-up and re-organization of the billing system. Performed billing system audits on

rate codes, service authorization codes, reporting centers. Work with departments to create queries, design

reports using basic requirements provided by internal customers to help improve efficiencies and perform ad-

hoc reporting through Cable Data and the Data Warehouse. Fulfill daily, weekly, monthly and special internal

customer requests for reporting/metrics surrounding the business in a prompt and timely manner. Provided

support on the data and internet platforms for a initially 11 systems with 280,000 subs. Assisted in projects that required mass

changes to the DDP billing system. Monitored the data output to assure validity to the user and maintain the

integrity of the database.

Major clean up of the financial reports through rate code consolidation and rate code deactivation-retired close

to 2,600 rate codes out of 7,400 codes as part of a QA Revenue Assurance Initiative, re-branding from Adelphia to Comcast, and standardization of

new billing codes across 11 systems.

Billing System s Analyst April 2005 to January 2007, Panama City, FL

Managed user access to the Billing System for system personnel: Cable Data, Comtrac and AWD. Received and reviewed requests for the creation

for changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from various customers.

Involved with new service launches, software upgrades, conversions and mergers, the goal of the position is to

complete changes to the billing system with no unplanned customer or revenue impact. Position provides 24/7

support as required. Monitored the statement production processes to ensure adherence to time tables, for errors

immediately notified management for decisions. Responsible for on-going maintenance of the billing system.

Performed billing system audits on rate codes, service authorization codes, reporting centers, tax exempt

subscriber status and user access and their corporate approved access levels. Daily, weekly and monthly monitoring of automated

processes and manual processing of scheduled reporting. Worked with departments to create queries, design

reports using basic requirements provided by internal customers to help improve efficiencies and perform ad-

hoc reporting through Cable Data and the Data Warehouse. Fulfill daily, weekly, monthly and special internal

customer requests for reporting/metrics surrounding the business in a prompt and timely manner. Provided

support on the data and internet platforms for a system with 53,999 subs. Assisted in projects that required mass

changes to the DDP billing system. Monitored the data output to assure validity to the user and maintain the

integrity of the database. Assisted Business Manager as requested. Handled removal of equipment from

subscriber s account in compliance with established policies and procedures.

Major clean up of the financial reports through rate code consolidation and rate code deactivation-retired close

to three hundred internal rate codes and 200 rate codes; major project on the separation of FL/AL digital rate

codes due to new FL state tax requirements, resulting in cleaner breakout by franchise reporting; successful

Rate increase 2006 for Panama City, Panama City Beach, Dothan and Abbeville; successful SA VOD

Encryption Project; successful VOD launch in Alabama; successful Entitlement Server launch in Alabama,

successful upgrade 5.5 to Comtrac, successful software upgrade Feb. 2006.

Accounting Administrator May 2003 to April 2005, Panama City, FL

Responsible for preparing DST based Daily, Weekly, Monthly Operational Reports, Cap Labor and Variance

Analysis. Responsible for entering and downloading DST billing system queries for end of month reporting,

Review and analysis of financial statements. Prepared the General Ledger for the month end close process by

auditing entries affecting cash flow and the preparation of Actual to Budget Variance Analysis. Audited Accounts

Payables, T&E s and Procurement Card transactions to ensure correct coding and compliance with established

company procedures. Performed Audits: Public Files, Petty Cash, Internal Controls, timesheets, commissions, and all other

actions affecting Salaries and prepared payroll reports for approximately 145 employees in Panama City,

Marianna, Florida and Dothan Alabama.

Accounting Coordinator, Payables/Payroll Aug 2000 to May2003, Huntsville, AL

Manage payroll for approximately 185 employees in Huntsville, AL and Tupelo, MS. Audited timesheets and

commissions, keyed and prepared payroll reports. Administered personal absence program. Managed all accounts

payable functions to ensure timely and accurate payment for vendor invoices. Investigated system and vendor

inquiries concerning payments, outstanding balances, problems and variances. Audited and processed all T&E and

procurement card transactions for regional managers and employees ensuring correct coding and compliance

with company procedures. Set up and maintained records, logs, files, reports and simple reporting systems as

required. Managed records Retention Program; service and lease contracts and Petty cash. Assisted Business

Manager in month close process by providing journal entries; accruals; monitoring G/L accounts; preparation of

reports; assisted in the preparation of the annual budget.

Sr. Customer Account Executive, Dec 98-Aug 2000, Huntsville, AL

Handled volume of calls for Huntsville, Florence and Tuscaloosa Alabama; assisted customers with questions

regarding billing, service problems, products and features. Targeted customer interest with a variety of product

and service offerings. Resolved delinquent account balances and preformed billing and posting of customer

accounts. Corrected errors and discrepancies on customer billing and prepared work orders for maintenance

requests, after determining if field visits were required, and ensured proper follow-up procedures were met.

Traffic Assistant, May-Dec 1998, Huntsville, AL

Organized and scheduled promotional inventory across multiple channels for multiple cable systems. Produced

affidavits for each broadcast month listing promotional spots; coordinated local system marketing inventory (for

multiple systems). Prepared EOM billing; coordinated commercial and promotional spots with Ad Sales

Department. Managed A/R for 5 systems and 2 sub systems.

AMIDEAST

Associate Country Director, Foreign Field Office,

1996-1997, Beirut, Lebanon

(Provider of educational and standardized testing services.)

Managed program design; contract negotiation; new business activity; public relations; reporting activities;

outreach activities; human resource responsibilities; research; training; data entry; TOEFL and TESL teaching

experience; editing; general office management functions over two offices; supervised general accounting; bank

reconciliation; payroll and timekeeping in accordance with US federal reporting guidelines; assisted in bid and

proposal preparation; assisted in budgeting and cost control of USIS and USIA federal funding for international

projects and programs.

SKILLS: Microsoft Office, ACAD 12, PCA Beams, Novar (under Windows 95NT), Microsoft Ad

Manager 20/20, Convergys Billing System, Oracle Accounting Software, ADP/Horizon Payroll, Soft time

Attendance, Enterprise V2, Brio, Cable Data, Access, DST, Alabama and Florida Dept of Revenue Sales and

Use Tax, DataWarehouse, Excel Intermediate, Citrix.

EDUCATION:

B.Sc., Business with Economics Minor, U. of Tampa, Tampa, FL

The University of Alabama, Huntsville Campus-Contracts Management

The Basic Contract Management Certificate Program and

The Advanced Contract Certificate Program 2000

Financial Analysis Seminar Contract Management Applications 2002

Professional Member of National Contracts Management Association (NCMA) No. 467688

REFERENCES:

Available upon request

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