Human Resources Coordination Customer Service

Jennifer Hayes

281-***-**** *************@*****.*** Cross Hill, South Carolina

Detailed Human Resources Assistant, known for having top notch organizational skills. Gifted at maintaining customer / employee relationships. Looking for a new role where hard work and dedication will be highly valued. Reliable with an extensive record of accomplishment in demanding account management environments.

Strong presenter, communicator and problem solver working effectively & productively with diverse customers / employees / upper management and their individual needs. PROVEN SKILL SET:

FMLA Administration

HRIS, CRM and other Office Management Software

Salesforce Administration

Report Preparation and Analysis

Workflow Optimization

Microsoft Office

Google Suite

Complex Problem Solving

Vendor Management

Customer Service Management

Root Cause Analysis

Workforce Management

Phone and Email Etiquette

Issue and Resolution Tracking

Preparation of Excel Spreadsheets

Maintenance & Implementation of Records Management Systems

Accounting Support

HIPAA Compliance, Confidentiality and Data Protection

Resource Coordination and Allocation

Full Onboarding Processes

Oversaw personnel transitions and reallocations

EXPERIENCE

Human Resources Assistant / Benefits Administration Greenwood County, March 2023-November 2023

Greenwood, SC

Provided high-level administrative support for the day-to-day operations of the Human Resources team. Assisted in the full cycle recruitment process. Including representation of Greenwood County at job fairs.

Conducted 2.5-hour weekly orientation, Completed Onboarding processes and associated paperwork, oversaw personnel transitions and reallocations including Exit Interviews. Interviewed multiple candidates in tandem with various department heads & other panel members. Assisted with planning and executing; associate recognition, Department Head Training, and other developmental program activities.

Coordination of the pre-employment process for employees, including reference & background checks. Completed I9 and such like paperwork via Everify and other federal government websites. Maintained adequate records to ensure compliance with County policy, including state & federal regulations.

Benefits administration including submission and maintenance of STD / LTD / death claims and handling of employee / retiree insurance inquiries via PEBA / EBS / EES / MUNIS Managed and maintained the internal FMLA process to ensure compliance with government regulatory requirements.

Acted as a privacy officer to ensure the confidentiality of employees, new hires, and retirees was protected.

Creation / Proofing / Writing of Job descriptions, employee bulletins, County Policies Weekly & Daily preparation & delivery of multiple HRIS reports. Office Administrator /HR Admin Assistant

Vertech Services, January 2022- December 2022

Baytown, TX Hybrid Office

Automated office operations by managing client correspondence and data communications. Processes financial documents, contracts, expense reports and invoices. Prepared and proofread internal and external communications for syntax and grammar. Tracked project performance data to generate reports and keep management informed of important trends.

Interacted professionally with customers and inside personnel, answering questions via responding to phone and email inquiries.

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Customer Support Lead /Technical Support Representative Chart Swap LLC, May 2014-December 2021

Houston, TX Fully Remote Home Office

Nationwide-business to business / HIPAA compliant / Legal - Medical File Exchange Platform Followed up on outstanding technical concerns to affect timely resolutions and restoring customer confidence.

Supported, tested, & wrote help documentation for company software products. Displayed strong telephone etiquette, effectively handling difficult calls. All operations documented through SALES FORCE, daily pulling/analyzing of reports, inbound & outbound calls / managing support staff of 5

All daily communications conducted through call center / email / chat - troubleshooting of technical or user error within site &/or personal computer, inside sales, specializing in strained clients.

Troubleshot, resolved, or escalated technical issues based on individual customers' needs. Processed customer account changes with proprietary software. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Assisted in training and motivating new employees. Audited customer account information to identify issues and develop solutions. January 2009-December 2020 Jacksonville, FL

Advocacy/Counseling abuse victims through leading of small group & larger multi day Conferences. Public speaking to crowds of 200+ raising awareness of cause & funding for future events Event Planning with diverse core group of 12 others exploiting individual strengths & community affiliations

Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.

Selected, trained, and mentored over 40 volunteers. Office Assistant/ Sales

Wild Flour Bakery, May 2013-April 2014

Outside Sales focusing on expansion of agricultural markets & increasing profit within Wisconsin & Illinois Utilized specialized Data Pax Software System in critical daily operations. Public Relations including interviewing for newspaper article bringing awareness to ongoing efforts in helping to alleviate community hunger.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Supervised supply and mobility operations and special projects. Assisted with training of new employees, offering constructive feedback on completion of job tasks. Planned routine operations and special projects under direction of operations manager. Satellite Office Manager, CSM

Veolia Transportation, January 2010-April 2013

Implemented installation & vast expansion of critical 300 port multi location communication Network.

Managed staff of 20+ independent contractors increasing profitability team building activities Contract negotiation/maintenance of business-to-business relations with sensitive accounts equating to 80% of overall company profitability. Managed, scheduled, and coordinated office functions and activities for employees. EDUCATION AND TRAINING

Pryor Learning Completion &/or Certification via Fred Pryor Seminars

*How to Succeed as a One Person HR Department *

*Behavioral Based Interviewing

*FMLA 101 Employee Training

*Employee Record Retention Guidelines

Public & Human Relations Studies, SOMET IV, Jacksonville, FL January 2006

High School Diploma, Key West High School, Key West FL July 1996

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