Continued…
Dean Boyer
Purcell, OK • 405-***-**** • *************@*****.***
Transportation Manager
Accomplished leader recognized for building, training, and mentoring cross-functional teams for execution of business-critical tasks and performance enhancement. Articulate communicator with credible history of fostering robust partnerships and collaborations with customers and colleagues to realize strategic business goals. A versatile manager with 30+ years’ success in generating bottom-line impact through effective management of high- performance operations, ensuring compliance to customer expectations and delivery/budget requirements for ensuring synchronization across organizations. Instrumental in executing strategic decision-making initiatives for balancing operations, supply, and integrating financial and operational plans with business objectives to deliver improved results. Adept at developing and deploying long-term plans, directing execution of processes, and ensuring all programs adhere to corporate policies and organizational standards, while improving safety processes. Areas of Expertise
• Operations & Facility Management
• DOT Inspection & Safety
• Process Improvement & Automation
• Cost Containment & Reduction
• Revenue Growth & Optimization
• Project Management
• Customer Service
• Relationship Management
• Training & Development
PROFESSIONAL EXPERIENCE
SPARTANNASH-MDV MILITARY DIVISION – Oklahoma City, OK (2012 to Present) Transportation Manager
Manage daily transportation operation processes. Maintain an excellent communication framework across 3PL companies and share best practices among the Sales Logistics Director and the VP of Transportation in order to maximize revenue production. Tasked with responsibility for operations, sales, logistics development, pricing, and revenue management. Maintain, optimize, and consolidate all freight, while providing excellent customer support. Supervise execution of internal controls and policies to comply with organizational standards. Oversee all For Hire freight to continue and optimize revenue.
Key Achievements:
• Increased volume by $40K per week in Forhire revenue.
• Hired and trained up to 50 drivers to handle added freight volume for profit optimization.
• Exceeded process improvement by revising the Customer Service process and standard procedure for 16 military commissary locations, as well as improving support to multiple American multinational retail corporations. US Xpress Inc. – Oklahoma City, OK, & Irving, TX (2007 to 2012) Transportation & Safety Manager Client Management Managed multiple office employees across 6 departments in all aspects of daily operations. Managed safety programs, including defining and executing policies and procedures to maximize safety for all employees. Increased business opportunity by resolving customer issues to ensure high levels of customer satisfaction and long-term customer loyalty. Oversee customer relations with industry leaders and Fortune 500 companies. Directed all sales operations, while handling new business opportunities in the region. On-site visits to negotiate business opportunity and implement contacts with customers. Oversaw human resources, shop, and orientation departments indirectly. Key Achievements:
• Re-designed and managed new Customer Service/ IT Support procedures for the Southern region clients.
• Generated more than $ 1,000,000 per year in client contracts.
• Completed a $1.5M terminal renovation as the onsite representative for company. GREAT WIDE LOGISTICS – Pauls Valley, OK (2005 to 2007) Terminal Manager
Oversee on-site production and employees. Reviewed and addressed all 170 owner/operator contractors and their delivery schedules. Established and maintained a company high standard of safe driving records. Approved and directed all expenses and budget controls. Handled all customer complaints and provided resolutions at Wal-Mart and other client operations.
Dean Boyer
P a g e • 2
Key Achievements:
• Built and maintained high level of on-time service at 99.83%.
• Maintained a low percentage of employee and contractor turnover. Additional Experience as Terminal and Operations Manager (1999 to 2005) at U.S. Xpress, Inc. in Lincoln, NE EDUCATION & CREDENTIALS
Trinity Bible College at Ellendale, ND
Comprehensive General Education –Degree in Ministry (not completed) Professional Training & Certification:
OSHA-10 & 30 General Industry D.O.T. Regulations and Inspections Driver Training QuickBooks MapQuest- Routing DOT Audit-Compliant Testing
Technical Skills:
MS Word MS Excel MS Access MS PowerPoint MS Project MS Outlook Google Docs Windows Operating System
QuickBooks MapQuest SAP Transportation Management Omnitracs TMS Retalix AS 400