Help Desk Data Entry
Resume:
Darel Kana
ad1k4y@r.postjobfree.com
***** **** *** *****, ***** houston, Tx
Enthusiastic help desk supports professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast Knowledge of web applications, software and framework. SKILLS
LAN aptitude
Windows 7/8/10/11
MS Office proficient
DHCP/DNS Ethernet and firewall proficient
Cybersecurity Threats
Familiar with Mac desktops
Service-oriented
Excels under pressure
Meticulous and organized
PROFESSIONAL EXPERIENCE
Data Entry Clerk Data & Services, Yaoundé, Cameroon October 2019 – October 2023
Type correspondence, reports, text and other written material from rough drafts.
Improve and consolidate spreadsheets, increasing efficiency and saving the company $2000 annually in labor costs.
Check source documents for accuracy, verifying when necessary.
Follow all internal security procedures to assure Accordance with others.
Maintain ongoing accounts of over 150 customers.
Compiled, prioritized, sorted, and processed customer orders into local databases.
Adjusted setting for format, page layout, line spacing, and other style requirements.
Transmitted work electronically to other locations upon request.
Researched further information for incomplete documents.
Maintained a hard copy backup of all sensitive information.
Performed other clerical duties such as answering the telephone, sorting and distributing mail, running errands, and sending faxes.
Help Desk Associate SMART Consulting Center, Yaoundé, Cameroon October 2017 – October 2019
Provide helpdesk support to end-users of proprietary software.
Answer questions about product features and resolve user problems.
Document all issues and generate monthly reports detailing common problems and error trends.
Escalate services questions to appropriate client representatives.
Fill in for in-house IT services as needed, installing new desktop systems for a team of 50 including developers, project managers and quality assurance team members. Technical Support Representative Nanotech Solutions, Yaoundé, Cameroon October 2016 – October 2017
Responded to client account questions, including billing and field service requests.
Created service orders to replace defective parts or request technician assistance.
Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems, maintaining 95% of client satisfaction.
Maintained up-to-date knowledge of all company products, service procedures and offerings to properly assist clients.
Consistently exceeded expectations for customer satisfaction and call volume. Technical Support Agent Nanotech Solutions, Yaoundé, Cameroon September 2015 – October 2016
Supported small business customers via inbound technical support calls.
Assisted an average of 30 customers per week having hardware, software and networking issues.
Researched client issues to resolve complaints promptly.
Displayed exceptional people skills and maintained a calm demeanor during every phone call. EDUCATION
Bachelor of Science Computer Science September 2020 – July 2023 Institut Universitaire Saint-Jean, Yaoundé, Cameroon High school diploma Science (Mathematics and Physics) September 2014 - August 2015 Government high school of Bertoua, Bertoua, Cameroun LANGUAGES
English B2 level
French C2 level
Germany B2 level
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