Craig Buchanan

**** ******* ****** *** ***

Odenton, MD 21113

Home: Cell: 301-***-****

E-mail: ad1k4s@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position offering opportunities for growth using my knowledge and experience while enhancing my Administrative and Management skills. The prospect of being exposed to new challenging experiences is exciting to me.

SUMMARY OF QUALIFICATIONS:

Twenty years of experience and progressively growing responsibilities in office administration, personnel management, and customer service with extensive experience in requirements analysis and modernization planning. Experienced in decision-making, including the organization and analysis of data, evaluation of alternative solutions, selection of the optimal approach, and negotiation for the implementation of the decision. Experienced in developing, implementing, and executing programs and policies in dynamic, goal oriented organizations. Possesses strong interpersonal communications and organizational skills with a strong focus on fostering teamwork in multifaceted environments.

WORK EXPERIENCE:

Looking for employment due to layoff from COVID 19 - 8/1/2022 - Present

Support Services mailroom /Production Specialist Law Offices of Cleary Gottlieb Steen & Hamilton

10/08 – 7/31/2022 (COVID19 Related)

Company Mission:

An international law firm with offices throughout the United States, Paris, Brussels, London Hong Kong, Rome, Frankfurt, and Cologne, Cleary LLP has top ranked and world-class practices in corporate and securities, complex litigation, finance and real estate, financial services, and asset management.

Duties/Responsibilities:

As a Customer Service mailroom Team Leader, my duties include supervising a team of five Customer Service Associates in ensuring service oriented organizational support is provided throughout the Washington Offices for operational functions including space, facilities, relocations, safety, mail, massager filing to the (DOJ, SEC, FTC And courts for the Paralegals). I am directly responsible for initiating, formulating, and revising all administrative policies and procedures pertaining to the Customer Service and Mailroom Production area aimed at increasing productivity and improving the quality of support services provided to the company. As Team Leader, it is also my responsibility to maintain a thorough understanding of current postal and shipping rates and regulations so that I can make decisions on the most cost efficient way to send mail. Responsibilities also include: ensuring the delivery of high priority, time sensitive and signature required mail, memorandums, and messages from one department to another to expedite processing time; the sorting and delivery of a high volume of incoming and outgoing mail; the distribution of routine mail to all departments within the company twice daily; the preparation of all outgoing mail to be turned over to the post office or to private shipping companies; ensuring accurate weighing of packages and letters as well as ensuring correct postage; supervising the wrapping of packages according to standards set by the U.S. Postal Service and private shipping companies; and operating computerized printing and mailing systems that prints out the shipping labels and postage for packages.

Customer Service Team Leader/Mail Solutions Pitney Bowes

11/06 – 10/08 Mail Solutions

Washington, DC

Company Mission:

Pitney Bowes, a $5.6 billion company that employs approximately 33,000 employees worldwide, provides software, hardware and services to help companies engage customers, gain business insight, manage document workflow and improve mail performance. From data integration software and print stream engineering to web-based marketing and more personalized communications, Pitney Bowes’ solutions make it easier for companies to increase sales, cut costs, and make better business decisions

Duties/Responsibilities:

Supervised customer service associates in oversee mailing, copy and fax equipment; expedite delivery of urgent mail and copy jobs; process time-sensitive material; maintain copier equipment and provide training as required; perform special projects as required by senior management; balance workload and provide guidance and direction to team of five while serving as focal point for communication with customer and company personnel; ensure operating and quality standards are met based on service objectives; maintain accuracy of required reports, logs and measurements; ensure highest levels of customer care; and provide constructive feedback and recognition to team.

Production Quality Specialist Federal Express Ground

12/05 – 10/06 Package & Delivery Department

Alexandria, VA

Company Mission:

FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.

Duties/Responsibilities:

The Production Quality Specialist is responsible for successfully overseeing the quality processes and final quality results (to include production and distribution) of orders forwarded to the CPC from FedEx Office center locations or other channels (e-commerce, etc.). Primary responsibilities include the support and oversight of CPC operational processes, audit execution to measure compliance by all team members with CPC/company policies and procedures, training support for team members on Standard Operating Procedures, in-center process assessment and feedback (to Corporate program management), and achieving key performance measures. The Production Quality Specialist may be assigned to provide specified quality controls for key accounts.

Human Services Specialist III U.S. Department of Homeland Security (DHS)

10/04 – 11/05 Federal Emergency Management Agency (FEMA)

Hyattsville, MD

Agency Mission:

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Duties/Responsibilities:

Provided clerical support to Administrative Department; entered personnel data into database; supported staff of 100 as a Team Lead; trained and mentored new employees; processed and determined applicants needs, eligibility, and status of requests; contacted various agencies such as insurance companies, medical and dental facilities, hotel/motels, utility companies, etc., for application verification; collected and entered appropriate data into the National Emergency Management Information System; answered a high volume of calls, conducted telephone interviews with applicants and answered customer inquiries; and provided basic information, explanations, and standardized referrals to appropriate disaster assistance programs such as Small Business Administration, American Red Cross, Internal Revenue Service, and state and local government agencies.

Insurance Technician National Credit Union Administration (NCUA)

10/04 – 11/05 Office of Examination and Insurance

Alexandria, VA

Agency Mission:

The National Credit Union Administration (NCUA) is the independent federal agency that charters and supervises federal credit unions. NCUA, backed of the full faith and credit of the U.S. government, operates the National Credit Union Share Insurance Fund (NCUSIF) insuring the savings of 80 million account holders in all federal credit unions and many state-chartered credit unions.

Duties/Responsibilities:

Processed applications for charter amendments, member inquires, and initial reports and correspondence; processed charter amendment requests; compared legal and policy requirements and recommended approval or disapproval to the Director of Insurance; determined the most effective means of resolving and prepared correspondence for signature of the Director of Insurance or Regional Director; reviewed, and processed credit union merger applications to ensure that documents were in compliance with federal laws and policies; prepared charter cancellations, correspondence and cancelled insurance certificates; and obtained necessary data and prepared monthly management reports in the areas of new charters, charter amendments and mergers.

Records Management Specialist Defense Commissary Agency (DeCa)

10/00 – 09/04 Alexandria, VA

Agency Mission:

The Defense Commissary Agency with headquarters at Fort Lee, VA., operates a worldwide chain of commissaries providing groceries to military personnel, retirees and their families in a safe and secure shopping environment. Authorized patrons purchase items at cost plus a 5–percent surcharge, which covers the costs of building new commissaries and modernizing existing ones. Shoppers save an average of more than 30 percent on their purchases compared to commercial prices – savings worth more than $4,400 annually for a family of four. A core military family support element and a valued part of military pay and benefits, commissaries contribute to family readiness, enhance the quality of life for America’s military and their families, and help recruit and retain the best and brightest men and women to serve their country.

Duties/Responsibilities:

Served as records management specialist at the Defense Commissary Agency personnel office within the United States and Guam; created and maintained official personnel folders; input personnel information into a Masterstroke database; provided verification of employment as requested from satellite offices and other departments within the agency; participated and coordinated special projects and audited official personnel folders; verified employment, salaries, service comp dates, etc; researched discrepancies for satellite offices and submitted results; developed and created new strategies to enhance productivity; answered clients inquiries both internal and external; reviewed, scanned and distributed incoming mail; and provided clerical support such as light typing, faxing and photo copying.

Senior Property Specialist MACI/Professional Management Services, Inc.

04/97 – 07/99 Arlington, VA

Company Mission:

MACI Professional Management Services, Inc. responsibility was to support the Office of Job Corps, a no-cost education and vocational training program administered by the U.S. Department of Labor (DOL) for the purpose of helping young people ages 16 through 24 improve the quality of their lives through vocational and academic training. Funded by Congress, the Office of Job Corps has been training young adults for meaningful careers since 1964. The Office of Job Corps is committed to offering all students a safe, drug-free environment where they can take advantage of the resources provided. The Office of Job Corps' mission is to attract eligible young people, teach them the skills they need to become employable and independent, and place them in meaningful jobs or further education.

Duties/Responsibilities:

Provided property management support services to Job Corps Region VII – VIII (Kansas City) and other affiliated facilities within the regional offices; reviewed the status of property at each site to determine the security, condition, use, and disposition of property; prepared and submitted written trip reports describing all aspects of support visits; cleared suspense files in regional office monthly and reconciled transaction reports with the Consulting and Program Management Services inventory master lists; assisted centers to obtaining FEDSTRIP numbers and placed orders with GSA vendors for supplies; traveled to numerous Job Corps sites annually to ensure contract commitments were in compliance with Consulting and Program Management Services; interfaced with GSA to solve logistical problems associated with property acquisition, transfer and/or disposition; and trained regional office personnel in property management procedures.

Senior Property Specialist Consulting Property Management Services (CPMS), Inc.

07/91 – 03/97 Arlington, VA

Company Mission:

Consulting Property Management Services (CPMS), Inc. responsibility was to support the Office of Job Corps, a no-cost education and vocational training program administered by the U.S. Department of Labor (DOL) for the purpose of helping young people ages 16 through 24 improve the quality of their lives through vocational and academic training. Funded by Congress, the Office of Job Corps has been training young adults for meaningful careers since 1964. The Office of Job Corps is committed to offering all students a safe, drug-free environment where they can take advantage of the resources provided. The Office of Job Corps' mission is to attract eligible young people, teach them the skills they need to become employable and independent, and place them in meaningful jobs or further education.

Duties/Responsibilities:

Provided property management support services to Job Corps Region VII – VIII (Kansas City) and other affiliated facilities within the regional offices; reviewed the status of property at each site to determine the security, condition, use, and disposition of property; prepared and submitted written trip reports describing all aspects of support visits; cleared suspense files in regional office monthly and reconciled transaction reports with the Consulting and Program Management Services inventory master lists; assisted centers to obtaining FEDSTRIP numbers and placed orders with GSA vendors for supplies; traveled to numerous Job Corps sites annually to ensure contract commitments were in compliance with Consulting and Program Management Services; interfaced with GSA to solve logistical problems associated with property acquisition, transfer and/or disposition; and trained regional office personnel in property management procedures.

Mail/File Clerk CBIS Federal Inc.

07/89 – 06/91 Washington, DC

Company Mission:

CBIS Federal Inc. provided technical and professional telecommunications services to the Federal Government.

Duties/Responsibilities:

Categorized and accurately attached incoming mail to appropriate case files; used the Sequent computer system to identify claims to be paid; interfaced with the claim examiners and executive staff daily on current issues; and delivered mail to staff and prepared outing mail for pick up by US Postal Service.

EDUCATION/TRAINING:

- University of District of Columbia, Washington, DC

Major: Business Management

- Joel Elias Spingarn Senior High School, Washington, DC

High School Diploma

REFERENCES:

- Available Upon Request

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